馬拉市 3 星級飯店

「The airport shuttle was very convenient, and staff are very kind and helpful. Breakfast had a lot of options and I enjoyed it. 」

「Good」

「The hotel was conveniently located next to Sawaraku General Hospital. The coin laundry was well-equipped. It was nice that the convenience store was open until late at night.」

「Staff, mostly nice but some are a bit rigid. Location not very convience just quite close to airport around 8 mins if taking grab. For the room, i think im a bit unlucky coz when the 1st room i live, i find there are some ants on the blanket, so i get down & call the staff to help me to change another room. So far, for the next 4 days, everything seems good, BUT..till the last 2 days, i again suddenly find 4-5ants on my bed blanket again.. To be honest, as a customer, "Tidness" should put the...

「No hair dryer can be provided, even provided, a bit melt and I’m not dare enough to use. Have seriously ants inside the room and my bread for next morning breakfast all full with ants! Only good thing is this is nearby a mall that I need to visit. I was booking for 2 nights but I change hotel in second day.」

「We booked a family room and on arrival, there was no room available as another guest had extended his stay. Staff were very helpful and we were put in a small windowless room. The aircon worked well but the room could have done with a clean. We were moved to another room the next morning only after I insisted that I wanted a room I had seen vacant. It was less than I had paid for but seemed okay. However, on closer inspection once inside the room, the toilet had a leak. They came in to fix...

「The staff were friendly and helpful. 」

「Expediaに掲載されている設備と実際の設備が大きく違っていました。電子レンジと洗濯機なのですが、スタッフに聞いたところスタジオタイプにはついていないと冷たく言われました。 また、１日目は１８時ころに到着したら、掃除が終わっていないので３０分待ってくれと言われました。１時間ほどたってからもう一回行くと、部屋がないといわれ、エマージェンシールームを準備するとのこと。 部屋の広さは同じでしたが、かけ布団はシーツがなくボロボロ、トイレは天井から水漏れなど少しひどかったです。 ２日目はまともな部屋でしたが、Wi-Fiのパスワードがどこにも書いていない、聞いても机に書いてあるとしか言われない。 アパートメントの部屋であれば想定していたような部屋だったと思います。 サービスレベルもスタッフの対応もひどいものでした。」