Empire 3 Stars Hotels

"When we arrived my room was taken so we got a lower one I paid for a balcony a week ahead of time, we didn’t get told about the pool and hot tub was down so me and my kids were ready and had to pay some where to do something with them , someone spilled seeds out side the door we told them about it the day before we left as housekeeper were on the phones and didn’t clean it up until after we left, and then we would have to pay $16 a plate so um yeah , if we need a place to Silverthorne rec center was awesome !!! The breakfast was really good thanks chef!!!"

"Hotel was nice and clean. Room was comfortable. Only complaint is when you show up 20 minutes early after driving 2.5 hours to be told it will be an additional $11 to check in early even though he did say they had rooms available. Kind of silly in my opinion so we sat in the lobby and waited 20 minutes, then got up and checked in. I would rather put the $11 in a slot machine."

"First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly. I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend. Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on. To be honest, the situation felt very uncomfortable and unprofessional. The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water). On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance. The rooms were somewhat clean, but overall, the experience was unacceptable for the price"

"Almost everything was great and maybe I’m just used to being spoiled by other hotels but they wanted to up charge me to get a two bed instead of the one bed we got, it was the same price too! I just accidentally chose the wrong one. I know my fault but whatever they didn’t care! Made me feel unwelcome. The manager or she claimed to be one, was rude about it too. Told me it’s ONLY $10, okay if it’s Only $10 than you cover it. If it’s not a big deal to you… They charge for everything here tho. Idk I’m used to feeling wanted at hotels and used to staff making sure I’m comfortable and happy. Just different experience. Great view, place is clean, and breakfast was good. Just treat customers like you want them there especially if you’re a manager, I personally didn’t like that. "