Breakfast and dinner served

Reviews of Aparthotel Adagio Zurich Center

4 out of 5
Aparthotel Adagio Zurich Center
Stampfenbachstrasse 60, Zürich

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 169 reviews" "
Rating 8 - Good. 63 out of 169 reviews" "
Rating 6 - Okay. 25 out of 169 reviews" "
Rating 4 - Poor. 5 out of 169 reviews" "
Rating 2 - Terrible. 1 out of 169 reviews" "

8.8/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Douglas E

Business traveler
Good location easy walking distance or 1 tram stop from main Zurich train station, which in turn is just a few minutes and a 7CHF ride to the airport. Adagio is at back of building, away from busy traffic street. Staff highly variable: checkin staff and staff on duty first night were among the least friendly among all of those I have encountered anywhere in Europe or North America. Checkout staff more helpful. Was told on arrival, "we have no air conditioning you will want to open your window" but my window was at ground level (leaving it open posed a security issue, especially at night). On departure, I was told they DID have some sort of cooling, but it was an environmentally positive system mandated by Zurich and thus cooled rooms very slowly. Room included iron ironing board and a fan. Kitchen area incredibly small, 2 burners microwave large fridge decent sized dishwasher with some pots, plates, glasses, silverware. Netspresso coffee maker but pods not supplied. Eating table very small. Excellent internet, close to 50mps up/down whether using open WiFi network or plug in Ethernet connector. TV probably used wired internet system and some sort of IP protocol as there was a lot of "glitching" (digitally dissolving images, disrupted sound) in the evening (when one guesses a lot of other guests watching TV) but fine during the daytime). No such issues at any times of day with using straight internet apps (e.g., YouTube) on the TV set.
Stayed 2 nights in Apr 2024

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was incredible. Such great service and clean rooms!
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Stayed 1 night in Mar 2024

8/10 Good

Kristy

Stayed 2 nights in Mar 2024

10/10 Excellent

Gloria

Liked: Cleanliness, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024

8/10 Good

Lana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location near the train station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Midiam Conrado

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was awesome and very comfortable. I would surely stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Business traveler
Liked: Cleanliness
Well kept, but arrived to dishes in dishwasher and unmaid beds. Hotel provided coffee makers, but no coffee in rooms...
Stayed 2 nights in Feb 2024
Response from Nicole - Front Office Team on 2024/3/17
Dear Peter,Thank you for taking the time to share your experience with us. We're glad you found that the hotel is well kept. It is unfortunate that you did not have a fully pleasant stay with us.We apologize for any inconvenience you experienced with the dishwasher and the issue with the beds definitely does not reflect our standards. Rest assured, we'll address this issue with our housekeeping team to ensure it doesn't happen again.We appreciate your feedback, we invite you to come to the reception when this happens in the future so that our reception staff can give you prompt solution, like providing you with the complimentary coffee.We hope to have the opportunity to welcome you back for a more seamless experience in the future.

8/10 Good

Ogochukwu Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
It’s an ok hotel . The only issue is the noise from construction site early hours in the morning
Stayed 3 nights in Feb 2024
Response from Nicole - Front Office Team on 2024/3/17
Dear Cynthia,Thank you for taking the time to share your feedback with us. We're glad to hear that overall you found our hotel satisfactory.We apologize for the inconvenience caused by the noise from the construction site during the early hours of the morning. We understand how disruptive this can be to your stay and will do our best to find a solution around this complain.We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful experience in the future.

10/10 Excellent

Marcello

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Aixa took care of us constantly during our 3 weeks stay. Convenient for all things tourist! We had a car at times, so easy access to and from highways
Stayed 21 nights in Dec 2023
Response from Isabela Front Office Team on 2024/3/5
Dear Marcello,Thank you for sharing your experience with us, we're delighted to hear that Aixa provided excellent service throughout your three-week stay. It's great to know that the hotel's location was convenient for exploring the city and that you found it easy to access highways when traveling by car. We appreciate your feedback and hope to welcome you back again in the future!

2/10 Terrible

Verified traveler

Traveled with family
Hotel does not honored their words
We have to cut short our stay at the hotel due to the German rail workers' strike on 10th to 12th January 2024. We had to cancel our booking from 9th to 10th January 2024 as our flight back home was on the 10th January 2024 from Munich so we had to take a train on 9th January 2024 from Zurich to Munich before the start of the strike. I had spoken to Mr John about our situation and he had checked with his manager and informed me that the manager had agreed to the cancellation and refund us the amount. But when Hotel.com had informed me that the hotel refused to refund me the amount for the cancellation. This hotel does not honored their words. Will never stay or recommed anyone to stay at this hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel was extremely pleasant. What made our trip enjoyable was primarily the staff. They were all kind, sympathetic to our requests and always had a smile! The hotel's location is great for this reason...it's a 6-minute walk to the main HBF train, a terrific museum and the start of the Old Town entrance. The hotel is comfortable with spacious rooms, a great breakfast area and an additional seating area for relaxing. The bar is cozy as well if you want to unwind. I have absolutely ZERO complaints! (Except that they don't serve free coffee in the lobby in the mornings). Exceptional hotel!!!
Stayed 2 nights in Dec 2023
Response from Isabela Front Office Team on 2023/12/28
Dear Jonathan, We are very pleased to hear that you enjoyed your stay with us at Aparthotel Adagio Zurich City Center. We always strive to provide a pleasant and comfortable experience for our guests, and it is great to hear that we achieved this in your case. We would like to thank you for highlighting our convenient location, comfortable rooms, breakfast area, seating area and cozy bar. We take all feedback seriously in order to continuously improve the guest experience. We thank you for your constructive feedback regarding complimentary coffee in the lobby in the mornings and will take this into consideration as we look for ways to enhance our services. Thank you once again for taking the time to review us! Sincerely,

10/10 Excellent

Binti Hassan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Isabela Front Office Team on 2023/12/20
Dear Binti,thank you so much for rating us, we are truly glad that you enjoyed your full stay here with us at Aparthotel Adagio Zurich City Center. We hope to see you again!Warm regards,

4/10 Poor

Iris

Traveled with family
Disliked: Room comfort
Surprise stay!
Rented the apartment and it comes with no room cleaning services. It is free only once every 7 days of stay, so we have to empty our own bin and go reception to collect clean towels or toilet papers! It’s Abe of S$400 plus per night! Connecting hotel Ibiz is much cheaper and it has all the services and including breakfast! Plus the room they gave us was the last room and is connected to a building next door which is undergoing construction. They start drilling at 7 am each morning!
Stayed 3 nights in Dec 2023
Response from Isabela Front Office Team on 2023/12/18
Dear Iris,Thank you for taking the time to provide us with your feedback. We are delighted to know that you were pleasantly surprised to stay with us. We strive to ensure that our guests have a comfortable stay and we apologize if the construction work caused inconvenience. Our property has a different value proposition than a hotel, offering more than a regular hotel room. We hope that our guests appreciate this unique value when staying with us and we are sorry if this was not the case during your stay with us.Sincerely,

8/10 Good

Clarissa

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
While the hotel is conveniently located a street from the river (just 3 min walk to the bus stop and another few min to the main shopping and dining area) and the check in process was quick and pleasant, the room is rather squeezy and dusty. The floor feels dirty and there was a strange insect in the room.
Stayed 1 night in Nov 2023
Response from Isabela Front Office Team on 2023/12/17
Dear Clarissa, thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that our convenient location and check-in process were pleasant experiences for you.We strive to provide a comfortable and clean experience for our guests, so we apologize if the room was not up to your expectations. We will use your feedback as an opportunity to assess our cleaning standards and make any necessary improvements. We hope you will consider staying with us again in the future.Warm regards,

10/10 Excellent

Piyanuch

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay for a quick visit in Zurich. Has everything I need.
Stayed 1 night in Dec 2023
Response from Isabela Front Office Team on 2023/12/6
Dear Piyanuch, Thank you so much for your review of Aparthotel Adagio Zurich City Center! We are delighted to hear that your stay with us was pleasant and that we had everything you needed. Thank you again for your kind words and we hope you come back soon!

10/10 Excellent

Nonna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay, highly recommend
Stayed 1 night in Oct 2023
Response from Isabela Front Office Team on 2023/12/5
Dear Nonna,Thank you for your kind review of Aparthotel Adagio Zurich City Center. Your feedback is invaluable to us, as we strive to provide our guests with the best hospitality experience possible. Thank you for your loyalty and support!

8/10 Good

Man Cheong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clear and the room also big enough for family
Stayed 1 night in Nov 2023
Response from Isabela Front Office Team on 2023/11/28
Dear Man Cheong, We are so pleased to hear that you and your family had a pleasant stay with us at the Adagio Zurich City Center. We strive to ensure our guests have a comfortable and enjoyable time with us and it's wonderful to hear that we achieved this. Thank you very much for your positive review. We hope to welcome you back in the future! Best regards,

8/10 Good

Luz

Traveled with family
Liked: Amenities
We loved the location of this property, almost everything is at walking distance. The bed and the sofa bed were really comfortable, we slept like babies.
Stayed 1 night in Nov 2023
Response from Isabela Front Office Team on 2023/11/24
Dear Luz,Thank you so much for your wonderful review! We are delighted to hear that our location made your stay convenient and the beds comfortable. We strive to make each guest’s stay a truly enjoyable experience and it is wonderful to hear that we have succeeded with you. Again, thank you for your kind words. Sincerely,

8/10 Good

RAHULKUMAR

Business traveler
Liked: Cleanliness, room comfort
Overall decent experience
Stayed 4 nights in Nov 2023
Response from Isabela Front Office Team on 2023/11/12
Dear RAHULKUMAR4868,Thank you for taking the time to leave your review about your stay at Aparthotel Adagio Zurich City Center! We are delighted that you had a decent overall experience and we hope that our services and amenities contributed to making your stay comfortable. Thank you for choosing us and we look forward to welcoming you back in the future!Warm regards,

4/10 Poor

Wai Lun

Disliked: Cleanliness, room comfort
No room cleaning for 2 nights stay
Stayed 2 nights in Nov 2023
Response from Isabela Front Office Team on 2023/11/19
Dear Wai Lun,Thank you for taking the time to leave a review of your recent stay at Aparthotel Adagio Zurich City Center. We are pleased you enjoyed your experience overall. We apologize that our housekeeping services did not meet your expectations. At Aparthotel Adagio Zurich City Center, we have a different policy reguarding the cleanliness that for ecological reasons we only provide one week cleaning service free or charge. Our team is always happy to assist should you require any housekeeping services during your stay - please don't hesitate to reach out should you need anything else. We hope you will return soon!Warm regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I recently had a wonderful stay at this hotel. The cleanliness of the rooms was exceptional, making my stay very comfortable. Despite being centrally located near the old town, the hotel was remarkably quiet, allowing for a peaceful night's sleep. One of the highlights of this hotel is its convenient location. Being close to the old town meant that I could easily explore historical sites, restaurants, and shops without having to travel far. Additionally, having transportation options right at the front of the hotel made it incredibly convenient for me to move around the city with ease. The staff was also very helpful and accommodating, making sure all my needs were met during my stay. I highly recommend this hotel to anyone looking for a pleasant and convenient stay in the area. I will definitely choose to stay here again on my next visit.
Stayed 5 nights in Oct 2023
Response from Isabela Front Office Team on 2023/11/27
Dear David,Thank you so much for taking the time to share your experience at our hotel! We are thrilled to hear that you had a wonderful stay and that the cleanliness of the rooms contributed to your comfort. Our team works hard to maintain high standards, and it's rewarding to know that it made a positive impact on your visit.We're delighted that our central location near the old town provided the convenience you were looking for. It's fantastic to hear that you could easily explore historical sites, restaurants, and shops without having to venture far. We understand the importance of a peaceful night's sleep, and we're glad that our location remained quiet for you to enjoy a restful stay.Your kind words about our staff mean a lot to us. We strive to provide excellent service and make our guests feel well taken care of. Knowing that our team was helpful and accommodating in meeting your needs is truly gratifying.We appreciate your recommendation and are honored that you would choose to stay with us again on your next visit. We look forward to welcoming you back and ensuring another memorable stay.Safe travels, and we can't wait to host you again!Best regards,

8/10 Good

Yu Kwok,

Traveled with partner
Liked: Cleanliness, property conditions & facilities
OK la
Stayed 3 nights in Oct 2023
Response from Isabela Front Office Team on 2023/10/18
Dear Yu Kwok,thank you for rating us, your opinion is truly important for us! Hope to see you again here at Aparthotel Adagio Zurich City Center.Warm regards,

6/10 Okay

Clay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love our room except no air conditioning 😔 Isabela was helpful & made check-in quick & easy.
Stayed 2 nights in Oct 2023
Response from Isabela Front Office Team on 2023/10/12
Dear Clay,Thank you for your feedback regarding your stay at Aparthotel Adagio Zurich City Center. I'm glad to hear that I was helpful in your check-in moment. At Aparthotel Adagio, we strive to provide the best possible experience for our guests. We apologize for any inconvenience caused by the lack of air conditioning in your room; we see that the time when you visiting us, the temperature was exceptionally hot and it might affect your stay experience. But the most important is: Switzerland and we are truly appreciating your support the to the environment by choosing to stay with us. Thank you again for your valuable feedback. We hope to have the chance to welcome you back soon!Sincerely,

10/10 Excellent

NIKOLAOS

Stayed 2 nights in Oct 2023
Response from Isabela Front Office Team on 2023/10/9
Dear Nikolaoss,We are so pleased to hear that you enjoyed your stay with us at the Aparthotel Adagio Zurich City Center. We strive to provide our guests with the best possible experience and it's rewarding to know that we achieved that. We hope to welcome you back again in the future.

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Isabela - Front-Office on 2023/9/14
Dear John,thank you to taking the time and rating us, we are truly glad that you enjoyed your stay here with us. We hope to see you again here at Aparthotel Adagio Zurich City Center.Kind regards,

6/10 Okay

Swadhin

Traveled with family and small children
Liked: Amenities, property conditions & facilities
No a/c in this hotel. During summer months it is terrible.
Stayed 2 nights in Aug 2023
Response from Isabela Front Office Team on 2023/9/4
Dear Swadhin,Thank you for staying with us taking the time to review your stay. It is true that we do not have air conditioning, but we do have an ecological air-circulation system. This means that the air pumped into your room via the fans has been filtered and its temperature adjusted to an unalterable level for the whole building according to the ambient temperature outside. As a Level 3- sustainable travel partner, we are proud to our action for the environment. We see that the time when you visiting us, the temperature was exceptionally hot and it might affect your stay experience. But the most important is: Switzerland and we are truly appreciating your support the to the environment by choosing to stay with us.Warm regards

6/10 Okay

manuela

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
property was only 10 minute walk from old city and station so location is good . but no AC in rooms when it was noted there was . it was very warm and humid . no housekeeping on a daily basis either . overall stay and location was good
Response from Isabela Front Office Team on 2023/8/18
Dear Manuela,Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Zurich City Center. You're right, our location is one of the strongest points, we are glad that you truly enjoyed this beautiful city. Too bad that your experience did not meet your expectations; It is true that we do not have air conditioning, but we do have an ecological air-circulation system. This means that the air pumped into your room via the fans has been filtered and its temperature adjusted to an unalterable level for the whole building according to the ambient temperature outside. As a Level 3- sustainable travel partner, we are proud to our action for the environment. We see that the time when you visiting us, the temperature was exceptionally hot and it might affect your stay experience. But the most important is: Switzerland and we are truly appreciating your support the to the environment by choosing to stay with us. That's also the reason why in our Aparthotel we have an ecological-policy for the cleaning services, it's only one clean for week and that's why in reception we provide towels, paper toilet, tissues and everything that you need during your stay.Thank you for your concerns, they are really important for us and they can be used to grow up our service quality.Warm regards,

6/10 Okay

Tariq

Traveled with family and small children
Liked: Property conditions & facilities
very bad customer service. i booked two room for family and were given one around 12 but was told to come back for second room, Came back at 7 and we got key and when we went to room, it was not even cleaned at all. went back to the counter and we were given another room. both of rooms were so hot and at counter i was told that, it is against the law to turn AC on in rooms and was told to open windows. windows could not be open because of sofa bed on the way. very difficult sleep for that night and next day were given small fan and i was told that manager will get in touch with you next day but no one ever contacted me during next two days. Very disappointed by customer service at counter and management.
Stayed 3 nights in Jul 2023
Response from Isabela Front Office Team on 2023/8/20
Dear Tariq,thank you for choosing us for your holidays with your family. We truly appreciated your rate even if you had some little complications. Normally check-in time starts at 15PM, I see that you were lucky enough to have been checked in early by my colleagues. During your stay we had some misunderstandings with Housekeeping about this room but I'm sure that were fixed at the moment when we became aware of it, anyway this couldn't happens so please I hope you can accept my deepest apologies. About the AC: It is true that we do not have air conditioning, but we do have an ecological air-circulation system. This means that the air pumped into your room via the fans has been filtered and its temperature adjusted to an unalterable level for the whole building according to the ambient temperature outside. As a Level 3- sustainable travel partner, we are proud to our action for the environment. We see that the time when you visiting us, the temperature was exceptionally hot and it might affect your stay experience. But the most important is: Switzerland and we are truly appreciating your support the to the environment by choosing to stay with us. We appreciated your opinion, for us is really important , also because we can always improve our service.Thank you again to taking the time to give us your opinion.Kind regards,

6/10 Okay

MJ

Stayed 3 nights in Jul 2023
Response from Isabela Front Office Team on 2023/8/20
Dear MJ,thank you for rating us, we hope to see you again here in Aparthotel Adagio Zurich City Center.Warm regards,

6/10 Okay

Amit

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very bad design/layout.
Stayed 1 night in Jul 2023
Response from Isabela Front Office Team on 2023/8/20
Dear Amit,thank you to taking the time and write us you concerns about our Aparthotel Adagio Zurich City Center. Too bad that you didn't enjoyed our minimal design, we completely understand if someone don't like it. We hope to see you again, maybe you would appreciate another of our rooms.Kind regards,

8/10 Good

Desiree

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was accessible. I like the modern vibe of the lobby and restaurant. Breakfast was good.
Stayed 2 nights in Jul 2023
Response from Inês – Front Office Agent on 2023/7/22
Dear Desiree,First of all thank you very much for your beautiful review and your positive rating. It is always a pleasure to receive positive feedback. It makes us truly happy to read, that you were satisfied during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Louie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay at Adagio. Room for 4 was of a good size with a good amount of storage space. Bed mattress could be improved as we found ours to lack structural support but overall area was quiet. Lobby area is very good but food was way too expensive so we had to look elsewhere for dining options. We would consider staying at this hotel apartment again.
Stayed 4 nights in Jun 2023
Response from your aparthotel Adagio Zurich City Center team on 2023/7/5
Dear Louie, Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 Excellent

Pankaj

Stayed 4 nights in Jun 2023
Response from Front Office Team on 2023/6/26
Dear Pankaj, Thank you for your 10/10 star review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. We look forward to welcoming you back when next visitingRegards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great hotel 😊
Stayed here for 2 nights with my family. My kids loved the apartment and the fact that there was a separate bedroom. We ate at the hotel restaurant the first night and the food was excellent. Reception staff were very helpful with directions and recommendations. The location of the hotel is really good for access to the train station and the old town. Would definitely stay here again.
Stayed 2 nights in May 2023
Response from Christian Roland on 2023/6/8
Dear guestThank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us.Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, Christian RolandAssistant General Manager

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Excellent
Stayed 1 night in May 2023
Response from Christian Roland on 2023/6/8
Dear Brian,Thank you for taking the time to share your rating with us. We hope to welcome you back to our Aparthotel very soon! Sincerely,Christian RolandAssistant General Manager

10/10 Excellent

Prasanna

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in Zurich for 3 nights. From check-in to check-out the Adagio staff have been very polite and nice. The process was very smooth. We had a 1 bedroom apartment on the 6th floor. It was very clean and well maintained. The hotel is a short walk from Zurich HB. I will definitely stay again.
Response from Christian Roland on 2023/6/8
Dear Prasanna,Thank you for making our Aparthotel Adagio Zurich City Center your hotel of choice while visiting Zurich.I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated.I do hope we will have the opportunity to welcome you back again when next visiting Zurich.Best regards,Christian RolandAssistant General Manager

10/10 Excellent

Mary Anne, Forsyth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our 4 night stay. Centrally located, walkable to main train station/tours, restaurants, grocery store and shopping. Cute kitchen. Room is small but expected. Would stay again.
Stayed 4 nights in May 2023
Response from Christian Roland on 2023/5/26
Dear Mary Anne,First of all thank you very much for your kind comments.It is always a pleasure to receive such a lovely and honest feedback.Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Zurich.Best regards,Christian RolandAssistant General Manager

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Directed me on how to use the tram and that helped a lot. Got to the shopping areas and train station real quick. Trams runs every few minutes so it was very convenient. Once you get the hang of it you know take tram 11
Stayed 2 nights in May 2023
Response from Christian Roland on 2023/5/9
Dear George,Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable.We hope to see you soon again very soon!Regards,Christian RolandAssistant General Manager

6/10 Okay

Milind

Disliked: Room comfort
Not at all satisfied overall
Stayed 2 nights in May 2023
Response from Front Office Team on 2023/5/17
Dear Milind,Thank you very much for staying with us and for sharing your experience. We are sorry to find out that your stay with us was not as expected, and if you would like you can send more detailed information about the reasons for your dissatisfaction. Thanks to the reviews and dialogue with guests at Reception we can learn and improve our performance.Should you stay with us again, please let us know how could we provide a better service.We are looking forward to welcome you again in our hotel. Kind regards

10/10 Excellent

Humna

Traveled with family
Liked: Cleanliness, room comfort
Very Good
It was very pleasant
Stayed 2 nights in Apr 2023
Response from Christian Roland on 2023/5/1
Dear Humna,We very much appreciate your comments regarding your stay at our Aparthotel Adagio Zurich City Center.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Christian RolandAssistant General Manager

10/10 Excellent

Vimala

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you so much to the staff who went way beyond to help me check-in before the check in time. He really understood how tired I was after a long flight. The breakfast options were good. The main train station is within walking distance. The apartment was clean. Had a pleasant stay overall.
Response from Christian Roland on 2023/5/1
Dear Vimala,Thank you very much for your beautiful review!It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable.We hope to see you soon again very soon! Regards,Christian RolandAssistant General Manager

8/10 Good

Robyn, Rouyn-Noranda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the tram stop and walkabledistance to old town.
Stayed 3 nights in Apr 2023
Response from Christian Roland on 2023/4/26
Dear Robyn,First of all thank you very much for your kind comment and your rating.Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Zurich.Best regards,Christian RolandAssistant General Manager

8/10 Good

pin-ling

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment room is very spacious with a small kitchen. However under sink kept leaking water even the hotel technician came up twice but it was still leaking after…. Also both shower and toilet have no vent so the air is stagnant. Other than these we were very pleased with everything else.
Stayed 3 nights in Apr 2023
Response from your aparthotel Adagio Zurich City Center team on 2023/4/11
Dear Pin, Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive such a complete feedback. I am sorry to hear that the problem with the sink was not solved. I will investigate this issue with the reception and maintenance department. We will inform the maintenance department about the ventilation in the room as well. Sometimes it is necessary to open the window.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 Excellent

Neha

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great option for a stay near the HB train station
Stayed 1 night in Mar 2023
Response from Christian Roland on 2023/4/5
Dear Neha,First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you.We would be very happy to have you staying with us again on your next visit to Zurich.Best regards,Christian RolandAssistant General Manager

6/10 Okay

Ram

Disliked: Room comfort
Great location with high noise level.
The location is great, walking distance to the train station and shopping. However, it seems like "no noise after 10pm" doesn't really apply here. You can hear chairs moving constantly, since it has laminate floors. The housekeeping crews seemed like not happy, they would not smile or greet you including their supervisor. I have seen them dragging the vacuum cleaner along the hallway, making noise as they go. They were talking loudly in the hallway as well.
Stayed 6 nights in Mar 2023
Response from your aparthotel Adagio Zurich City Center team on 2023/4/17
Dear Ram,Thank you for choosing our hotel and taking the time to offer us your feedback.We are happy to hear that you appreciated our convenient central location. I do apologize for the noise you might have heard from the Housekeeping. This is not the service we strive to provide. I have shared your feedback with our Housekeeping Manager to prevent future occurrence. Hopefully you will visit us again. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Great hotel for a stay in the centre of Zurich
Check-in was a little slow, and no information was given (about breakfast, parking etc). The hotel lobby and restaurant areas are very nice, staff are extremely helpful and polite. Apartments are on the small side but have everything you need. Breakfast choice was good.
Stayed 2 nights in Mar 2023
Response from your aparthotel Adagio Zurich City Center team on 2023/4/17
Dear Guest, Thank you very much for staying with us and for sharing your feedback and concerns. Great to hear you liked our facilities and team. Your opinion is very valuable to us as we strive to provide a superior service experience. I am sorry to hear that the assistance of our front office team was slow at the beginning but then they were helpful and polite. I will forward your feedback to our Front Office Manager to take the appropriate measure to prevent future occurrence. Hope to see you again.

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Mukta – Front Office Agent on 2023/3/28
Dear Gloria , We highly appreciate your comments regarding your stay at our hotel. It makes us truly happy to read, that you were satisfied during your stay with us. We would be very happy to have you staying with us again on your next visit to Zurich. Thank you again for sharing your positive experiences, and we hope your next visit will be as pleasant as the previous one. Best regards, Mukta – Front Office Agent

6/10 Okay

Dan

Stayed 1 night in Mar 2023
Response from Christian Roland on 2023/3/8
Dear DanThank you for choosing and reviewing our Aparthotel Adagio Zurich City CenterHopefully we can welcome you again in the future!with best regards from Zurich!Christian RolandAssistant General Manager

10/10 Excellent

Ivana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was great. Walking distance to the Old Town and Central Station. Room and lobby very modern, clean, quiet and pleasant. I would definitely recommend this hotel.
Stayed 1 night in Feb 2023
Response from Christian Roland on 2023/3/3
Dear Ivana,Thank you very much for your beautiful review!It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable.We hope to see you soon again very soon!Regards,Christian RolandAssistant General Manager