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"Rooms don’t look like the photos and very heavily sprays with very strong air freshener. "

"Unfortunately, the AC unit in our room stopped just after midnight and it wouldn’t go back on after I tried a few buttons. Without the white noise of the fan, we could now hear planes overhead. So not the greatest experience for us. However the hotel is fine and the beds were good. A little on the soft side, fyi. "

"Amaizing ,springs are open till 12 property is beautiful "

"We had a great stay . Staff were friendly. We can’t wait to go back."

"Beautiful big clean room!"

"Very small rooms, but clean. Fine location, just not the homeless presence in the morning. "

"Clean room and super comfortable beds. Perfect for two friends. "

"We have always had an excellent experience at the Empress. The Gold lounge is second to none in comfort and service."

"Beautifully maintained, complimentary breakfast was great with many great quality options. Mattresses and pillows need to be replaced. Beds sag/wiggle terribly, pillows are lumpy and lack support. Bathroom was not in a sanitary state and did have a urine smell upon arrival. Alone baseboards and corners were quite dirty with hair dust and dirt. The property is beautifully decorated and had a historic feeling. "