- Disliked: Staff & service, property conditions & facilities, room comfort
The worst experience, Not shows photos on website
This is the worst experience in my trips. That hotel is ‘Love Hotel’ in Japan. The Live Hotel means that the couple stays a few hours secretly. There is no windows, no reception in the hotel officially, no allowed to see the each guest ‘s faces as rules of ‘Love Hotel’. Your web site says that ‘the extra bed is averrable’. Because we can’t sleep in same bed together. I have explained to the hotel’s employee, however, he says that ‘there only Queen sized beds in all rooms. We do not have any extra bed in this hotel. Can you confirm to Hotel.com’. I have slept on th floor. There was no choice for us, I couldn’t call to UK number from Japan. I payed £168.90 for per day to stay in that ‘Love Hotel’. I was very embarrassed to booked that ‘Love Hotel’ for my nephew.