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The staff were very courteous and helpful. The location is great.

I booked a room with Bay view and the balcony was so nice to chill. Room was pretty good and very clean.

Great location. Room had a great view of Yokohama Bay. The mgmt and staff were friendly and helpful.

Overall great experience. Only down side I would say is the view... I got a view of wall of another building. Clean room and quiet comfortable compared to the other places that I have been.

A/C was terrible, just blow hot air.

Very smart hotel located on the upper half of a 70-storey tower near the habor. Terrific views from all rooms and lounges. The lobby is in the basement, which connects directly to a vast shopping center and the Minato Mirai train station. Excellent standards all round. No complaints here.

For pre-Covid standards, it’s pretty nice, especially for the money. But for during Covid, I felt it could be a little more cleaner. The bathroom floor looked either dated and scuffed or not entirely clean enough. Appreciated that there are signs for corona etiquette and a bottle of alcohol spray at the entrance, but noticed some other guests wearing masks on their chins or even not at all, so I wish the staff could be more clear about wearing masks when indoor at all times. Unrelatedly to cleanliness, but the elevators are oddly dark inside and slightly jerk-y, which kind of felt a little too Tower of Terror for my liking. Front desk are kind, it not lacking in some English skills (if you can’t speak Japanese). They helped us call a taxi from our original address to the hotel, and from the hotel to the YCAT airport shuttle. Baggage storage for concierge is not a problem. Location is a bit of a walk from Yokohama Station, but it’s not bad and not in an overly crowded area. For the overall value (money, location, the room size we chose), the stay was good.

One of the worst hotel experience ever for the following reasons below: 1. When I entered the room, there was a wet bath towel on the chair 2. Insane indescribable noise and sounds at night(between 1am to 6 am) there was a constant knocking and breaking sounds both from upstairs and room next door. 3. No staff available to speak to so when I checked out I complained it to the staff but they kept on insisting that there were absolutely nobody staying in the room above or next door. Very strange and unsatisfying hotel experience I had, very bad service and the hotel itself is very old with bad energy. Hope to see the improvement