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"Everything worked, the private onsen was amazing, very clean "

"Lovely views and unique fresh meals"

"Was really let down with what we got compared to what we paid. Wish we could get a partial refund. "

"Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience."

"Staff members were helpful. We had a good stay! "

"This is the most beautiful property I’ve been to. The staffs are professional and attentive. The private onsen is a therapeutic and luxurious experience."

"The walls are literally paper thin and someone was partying until 4am so we didn’t sleep. You can hear a door close from the other side of the hotel. Wouldn’t recommend if you like sleeping. "

"We had a lovely time staying here."

"The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop."