Indoor pool, free cabanas

Reviews of Conrad Xiamen

5 out of 5
Conrad Xiamen
No 186 Yanwuxi Road Siming District, Xiamen, Fujian

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 86 reviews" "
Rating 8 - Good. 19 out of 86 reviews" "
Rating 6 - Okay. 7 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good attitude and service of the staff
Stayed 4 nights in Jun 2021
Response from Marketing Communication on 2021/8/17
Dear guest, thank you for staying with us. We are glad have a nice experience here. See you next time.

10/10 Excellent

Yu

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the hotel was really excellent! We stayed sea view room, so we cloud see sunrise.It was so beautiful and gorgeous. When we arrived and left the hotel, the staff on the first floor were very kind and gentle to us. The lounge staff whose name were Gloria and Iar were also very nice to us.
Stayed 3 nights in Dec 2020
Response from Conrad Xiamen on 2021/1/26
Thank you for your kind comments. As a luxury hotel it is our unwavering goal to provide inspired and exceptional guest experiences and we are blessed to have a team that has truly internalized this. And yes, our hotel’s facilities and location are unrivalled here in Xiamen, in particular the amazing sea views from most areas in the hotel. We look forward to welcoming you back in the not too distant future. All the very best until then. Conrad Xiamen

10/10 Excellent

Kim Whye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the SPA was very good
Stayed 1 night in Dec 2020
Response from Conrad Xiamen on 2021/1/26
Thank you very much for your thoughtful review. At Conrad Xiamen we pride ourselves in providing inspired and memorable services to our guests and combined with an unrivalled location and facilities with sea views from most areas of the hotel, we aim to be the choice hotel for our guests. Please let us know when you return to Xiamen and I am certain you will have another inspired stay with us. All the very best.

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

Angie, Atlanta, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in took more then 40 minute, The counter lady was playing with phone in the meantime. Very unpleasant check in I ever had ! But the other employees are very friendly and helpful , especially thanks Chris and Roy .
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

King-wah Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed weekend in Xiamen
Relaxed weekend in Xiamen. Hotel is new and modern, service is great with highly trained staff. Hotel lobby is at 38th floor. Apart from that slight inconvinience, the room is big with nice bathroom, sitting area and walk-in robe. View is great, except for the fog at the weekend. Hotel has a shopping mall at the bottom and is near restaurants and bus stops. Breakfasts are great. Will definitely stay here again next time in Xiamen. Wifi was not that fast though.
Stayed 3 nights in Mar 2019
Response from Conrad Xiamen on 2019/3/15
Thank you for your kind comments. The hotel has indeed amazing facilities and an unbeatable location with walking distance to major attractions and the beach. Many of our rooms have a bathtub right next to the window, which makes for an unforgettable bath experience and with beautiful weather, it would be perfect. We hope when you come back next time that the weather will be stunning. We will arrange our colleagues to have a look at the Wifi, making sure it does not affect our guests experience. We wish you all the best and hope to see you at Conrad Xiamen soon

10/10 Excellent

Kim Whye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 star service
Exceptional service right from checking in till checkout during our stay on 14 and 15 Jan., and special thanks to the customer service managers on the 38th floor and Alice on the 1st Floor. They really went the extra mile to make our Xiamen stay an ejoyable one. Will recommend this place also for the modern and comfortable room and good location.
Stayed 2 nights in Jan 2019
Response from Conrad Xiamen on 2019/1/22
Thank you very much for your thoughtful review. At Conrad Xiamen we pride ourselves in providing inspired and memorable services to our guests and combined with an unrivalled location and facilities with sea views from most areas of the hotel, we aim to be the choice hotel for today’s smart luxury travelers. Please let us know when you return to Xiamen and we are certain you will have another inspired stay with us. All the very best.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star experience
Amazing views from room and lobby, and next to shopping mall for more food options. Spacious room with nice sitting area overlooking Gulangyu. Nice spread at breakfast with local and western options.
Stayed 2 nights in Dec 2018
Response from Conrad Xiamen on 2019/1/22
Thank you for your kind feedback. As you stated, The hotel has indeed an amazing location, unrivalled sea views in Xiamen and is close to many famous sight-seeing attractions. Guests can stroll along the sea promenade to Baicheng Beach or just visit the adjacent Emall shopping center. Wish you all the very best and look forward to welcoming you back soon.

10/10 Excellent

Allison, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Received a warm welcome by all saff especially GRO Sirian who looked into every fine details of our stsy. Strategic location with beautiful sea view and famous Gu Lang Yu island, walking distance to Xiamen university and Nan Pu Tuo Si temple. Food is yumminicious in Lucheng restaurant by famois chef Yip on 39th floor and fabulous entertainment with live music by Filipino band in Coast bar on 54th floor, well managed by Mark and his friendly team. I had a wondeful 63rd birthday celebration in Conrad Xiamen, thanks to all staff that made it enjoyable and memorable!🙏😋
Stayed 5 nights in Dec 2018
Response from Cici Wang on 2019/1/4
Dear Allison, Thank you for your kind praise and I am delighted that you had a great birthday here. We are getting quite popular with special celebrations and the team is doing a fantastic job to make our guests feel special. Thank you for recognizing Surian and Mark. Wishing you all the very best and hope to see you soon again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are always helpful and eager to please. The only hotel I would ever stay at in Xiamen.
Stayed 3 nights in Dec 2018
Response from Cici Wang on 2019/1/4
Dear Guest, Thank you very much for your thoughtful review. At Conrad Xiamen we pride ourselves in providing inspired and memorable services to our guests and combined with an unrivalled location and facilities with sea views from most areas of the hotel, we aim to be the choice hotel for today’s smart luxury travelers. We are looking forward to welcoming you back soon.

10/10 Excellent

Peng Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Cici Wang on 2019/1/4
Dear Peng Hui, Thanks for choosing Conrad Xiamen and giving us 5 points. Your compliments and support will motivate us to move forward continously. We are looking forward to welcoming you back soon for another inspired stay. 感谢您选择厦门康莱德酒店,并给予我们5分好评。您的肯定与支持是我们努力不断前进的动力,我们期待能够有机会再次为您提供更加直觉灵动的服务。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Cici Wang on 2019/1/4
Dear Guest, Thanks for choosing Conrad Xiamen and giving us 5 points. Your compliments and support will motivate us to move forward continously. We are looking forward to welcoming you back soon for another inspired stay. 感谢您选择厦门康莱德酒店,并给予我们5分好评。您的肯定与支持是我们努力不断前进的动力,我们期待能够有机会再次为您提供更加直觉灵动的服务。

10/10 Excellent

Eli, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room, view and an amazing swimming pool. Don’t know so much about Xiamen but my research indicated this hotel was the best for a night’s stay and I was very pleased with everything.
Stayed 1 night in Oct 2018
Response from Cici Wang on 2019/1/4
Dear Eli, Thank you for your kind feedback. We do have amazing facilities and location right next to the sea and the floor-to-ceiling windows guarantee breath taking sea views from most areas in the hotel. It is an amazing feeling to wake up with these views and the large rooms (on average 60sqm) do the rest. Thank you again for your kind words and we hope to welcome you back soon.

10/10 Excellent

Lily

Liked: Cleanliness, property conditions & facilities, room comfort
Good location,amenities are contemporary,brakerfast is nicely
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New modern hotel, spacious room, and awesome view
Tallest new and modern hotel in Xiamen with spacious room and quality amenities; Best panoramic view of Xiamen; impressive lobby and beautiful indoor swimming pool on high floors.
Stayed 1 night in Jan 2018

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Jianxin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
It is a very good experience with this hotel.
Stayed 1 night in Oct 2017

8/10 Good

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Huge room and bathroom. Love the coffee machine in the room, I can enjoy my proper coffee when I wake up. The only thing I don't like is the check point in the front of lifts lobby. What's the point of that since you must use your room key card to access your floor and only.
Stayed 2 nights in Sep 2017

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area excellnt but food not good
Excellent but food not good in the 54th floor
Stayed 1 night in Aug 2017

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Excellent
Stayed 2 nights in Aug 2017

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I dragged my two little one and my tired body to this hotel after a long day at work and a flight. With so much high expectations to have a wonderful weekend away. At check in, I was informed that my reservation only comes with 1 breakfast because there is only 1 adult, but my kids will have to pay 2 children breakfast. I explained my booking through Hotel.com did not indicate that it is only 1 breakfast, and that I am willing to pay for the extra child but I should have 2 breakfast which I will share with 1 of my son. Then I was told that the hotel does not care who I booked with and what I can see through that platform, they only cares about the reservation sent to them. Fair enough, after wasting more time trying to dig out the physical reservation the hotel received, I was told, sorry because I didn't put down 2 adults and 2 children, I can only get 1 breakfast. I failed to understand her logic and demanded to have 2 breakfasts, and was informed that she will ask her manager to come and "deal" with me! What an insult! I felt like I was begging to have a room in this hotel, and to be approved by this front desk girl. Not to mention all other ridiculous things: - was told breakfast is from 6:30-7:30am!!! - room not ready for checkin beyond 4pm (my friends experience) - room smells like paint - wifi is NOT free A beautifully designed hotel without proper service. Not putting customers at heart at all!
Stayed 2 nights in Jul 2017

10/10 Excellent

MICHELENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best and most comfortable hotel
Our stay was amazing but to get to the factories we had a lot of traveling to do. Xiamen is a tourist destination not really for Business. We had to spend hours in the car from one factory to another and the traffic was not great. The hotel, however, was possibly the best hotel we have ever stayed in and the most comfortable. So much so that we wanted to buy the pillows. We slept like babies and struggled to get out of bed. The linen, tempreture, views everything was more than perfect. We loved it.
Stayed 4 nights in May 2017

10/10 Excellent

Fiona, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very elegant hotel. Excellent staff and very clean
Everything was wonderful except the hotel coffee. The staff are very helpful and friendly and the hotel is very clean

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing views
Great ambience and decor, amazing service, well designed areas, great restaurants I had a fantastic stay

10/10 Excellent

Binson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and amenities.
Very nice hotel and great service. Overlooking the sea viewing the Gulangyu Island.

10/10 Excellent

kevin, k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Man I Wish I Could Stay Here Forever
The room and swimming pool are out of this world. The staff was a bit young and slightly inexperienced, but they were great too. Overall I would fly to Xiamen just to stay in this hotel again. Also came conveniently located to a shopping mall and some cheap eats. I recommend you rent a bicycle to get around town.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort

2/10 Terrible

lian

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常令人难忘的服务
Stayed 1 night in Mar 2021
Response from Marketing Communication on 2021/4/25
尊敬的宾客您好,感谢您选择入住厦门康莱德酒店。感谢您对于酒店住宿服务给予的良好评价,希望您在入住期间感受到了一个充满时尚风格、提供卓越服务、保证与世界随时连通的环境,并且真正尽享康莱德灵感之旅。您的支持是我们进步的动力,希望不久能再次见到您,让您再次享受到致臻“睿智奢华”体验。祝您旅途顺利,生活愉快!厦门康莱德酒店

4/10 Poor

yingying

Stayed 1 night in Jan 2021
Response from Conrad Xiamen on 2021/2/1
感谢您选择厦门康莱德酒店,并为我们留下评分。针对酒店的不足,未能让您有一个完美的入住体验,我们深表歉意。我们会不断提升,也很期待有机会您能与我分享您的意见和建议。向您致以我们最诚挚的问候。厦门康莱德酒店

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海側の部屋に泊まりましたが、景色が最高でした。施設もきれいで楽しい時間を過ごすことができました。
Stayed 2 nights in Dec 2020
Response from Conrad Xiamen on 2021/1/26
よろしくお願いします。次回のご滞在をお待ちしております。 快適で快適で刺激的な滞在を提供できることは、私たちの最大の喜びと名誉です。 あなたに幸せな人生を願っています。

10/10 Excellent

ping

Stayed 1 night in Dec 2020
Response from 厦门康莱德酒店 on 2021/1/26
感谢您的赞赏,我们非常期待您的下次入住。能够为您提供一段舒适、愉悦而激发灵感的入住体验,是我们最大的快乐和荣幸。祝您生活愉快。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Conrad Xiamen on 2020/8/21
Dear Guest, thank you for choosing Conrad Xiamen and giving us the feedback. From your score, we found we did not fully meet your expectation. If you have any suggestion or feedback, you can contact us at any time. We will improve continuously and offer the consistent inspired service to our guests. Wish you all the best. Conrad Xiamen

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のホテル
全てにおいて最高です。
Stayed 2 nights in May 2020

8/10 Good

anonym, Shanghai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Die Lage des Hotels und die schönen Aussichten haben uns sehr gut gefallen. Ist nicht weit zum Strand. In unmittelbarer Nähe befinden sich verschiedene Restaurants.
Stayed 3 nights in Jan 2020

10/10 Excellent

jianlong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
厦大附近 不错
Stayed 1 night in Jan 2020

2/10 Terrible

ying

Stayed 1 night in Nov 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundum zufrieden
Unser Aufenthalt im Conrad Hotel dauerte nicht so lange, aber wir haben den Aufenthalt sehr genossen. Das Frühstücksbuffet lässt nichts zu wünschen übrig. Die Staff ist sehr nett und hilfsbereit. Das Zimmer war sauber und gross mit einer super Aussicht. Einzig schade ,dass mit so einer großartigen Aussicht die Fensterscheiben nicht so sauber sind. Wir freuen uns auf unseren nächsten Aufenthalt.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒的美景,很豪華~
Stayed 3 nights in Oct 2019

8/10 Good

Nana

Liked: Cleanliness, staff & service, room comfort
総合的に良い
海が見下ろせる眺めと種類豊富な朝食が美味しかったです。スタッフがとても気さくで親切でしたハウスキーピングの方も笑顔で挨拶してくれ嬉しかったです。 残念だったのは、朝起きたら電源のブレーカーが落ちていて人を呼んだ事です。携帯電話の充電もできておらず、少し困りました。またお風呂の水漏れが結構あり、濡れないように工夫して入りました。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment and great hotel facility. Nice staff and stunning view
Stayed 2 nights in Sep 2019

10/10 Excellent

HSIAO TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房務很貼心,服務整理都很棒~
房務很貼心,服務整理都很棒~
Stayed 2 nights in Sep 2019

10/10 Excellent

Yun-Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel & nice staff
Stayed 1 night in Aug 2019

6/10 Okay

So

Liked: Cleanliness, property conditions & facilities, room comfort
這洒店不以客為尊。
消費按金2仟元依洒店要求金額支付了、消費2仟1百多元,洒店拒絕簽單入房帳是一項不能接受的情況,是洒店不以客為尊表現!
Stayed 1 night in Aug 2019

8/10 Good

bichuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019