西岸Spa 飯店，旅行前必看！

「First of all I booked this hotel in Sept for a stay in Dec and it was 10 of us that were supposed to stay… I called and called to make sure everything was good with the reservation and No one answers, I finally get down to the morning of my stay bcus I hadn’t received any instructions on how to enter the property and called some more no answer so I reach out to hotels. com to let them know and they said they would call then all of a sudden I receive a text message that says I’m sorry I missed...

「住宿环境一切都很好，唯一不满意的是，我居住了四天，可是没有获得客房服务，我打电话给前台说明了需要客房服务，可是还是没有获得、所以我住了四天，没有获得更换房间里的毛巾以及一些洗簌用品」

「Very beautiful property!」

「I enjoyed my stay! The soaking tub was a relaxing highlight, and the room size was excellent—very spacious. The floor-to-ceiling windows offered a stunning view of the pool, enhancing the peaceful ambiance. Would stay again!」

「Maravilhoso hotel com temática de gastronomia e vinhos. Linda decoração, excelente mini bar e loja de vinhos dentro do hotel. 」

「Nice experience and good staff 」

「We were supposed to check in by 3 PM, but when we showed up at 5 PM the cleaners of the house were still there and we had to wait and sit and wait in the driveway until 6 PM until they were finished cleaning. The house smelled like smoke and marijuana and wasn’t the cleanest. 」

「We love The Vinoy and have stayed here several times but didn’t receive housekeeping service when there for some reason and front desk just says sorry. 」