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"We will continue to choose Portola for our stays in Monterey due to the hotel’s amenities, location, cleanliness, and high level customer service. "

"The most disappointing stay in Vegas I’ve ever had. Spent well over 2 hours waiting in line to check in, first go was 45 mins without moving so left only to return later to spend more than 90 mins waiting in line to check in. Utterly ridiculous. It was chaotic with no direction or engagement from PH staff, just us all standing in line wondering what the heck was going on. Then to be greeted with attitude and a half baked “sorry for the wait” from the attendant was nothing short of disgraceful. No empathy whatsoever. We booked an upgraded Ultra room, space was good however was the most basic room I’ve ever seen - not even a pen and notepad. Room was not overly clean with clothing tags from previous residents in the room. Conditioner was completely empty as found on first shower. Advert on Hotels.com had incorrect amenities listed, no tea / coffee facilities. Again front desk said basically bad luck, go to Starbucks and pay (a small fortune). Family of 4 staying, however only 3 towels provided. Went to reception to request another, told it would be up to our room in 15 mins however still waiting an hour later. Needed a follow up phone call to get it eventually delivered. But wait, there is more. Car park pass from the large self park, which is a mile away from the hotel, did not work for the entire stay meaning we had to call the attendant each time we enter and exit. Nothing major in isolation, but just another thing that was poor. All up, what a horrible experience. "

"Room was clean. The view was very nice. Literally have no notes."

"The rooms need update, the restroom vanity in the room the paint is all chipping off. The toilet makes loud weird sounds when you flush it. In the lobby there was water Gushing thru the roof!!! "

"Very convenient property with restaurants and the deli/market, as well as the free shuttle. "

"It is the best resort to have a vacation. Pool, grandness and environment are great. A little bit congestive since people love the place."