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"Not worth the cost"

"This was one of the most disappointing hotel experiences I’ve had. We booked this property through Hotels.com because it had a 9/10 rating and appeared to be a decent place to stay. We specifically reserved a room with two queen beds, but when we arrived we were told none were available and were instead given a room with one queen bed and a fold-out couch. Unfortunately, the condition of the room was unacceptable. There were crumbs scattered across the floor and even in the bed sheets. We also found a roach in the bathtub, and there was a dirty sock left inside the fold-out couch. The overall cleanliness of the room made it clear that it had not been properly cleaned before our arrival. When we raised the issue with the front desk, we were told that no refunds were allowed. With no other options available at that point in the evening, we had no choice but to stay the night. Based on our experience, the condition of the hotel and the level of service did not come close to matching the rating advertised online. I hope management addresses these cleanliness and customer service issues so future guests do not have the same experience."

"Right on the riverwalk and loved that it had the buildinga history posted everywhere. "

"Bathroom was dirty with a clump of hair in the tub, no shower curtain liner (water was all over the place after my husband and I each took a shower). The remote was broken for the tv, the vanity was broken and there were stains on the furniture. For what was charged per night, not worth it. You’d get the same quality at $50-$60 a night at a lower hotel."

"TV channels where sounding horrible "

"Some of the amenities (i.e. bathroom shower and area) need updating. Our air conditioning didn’t cool our room well - always felt humid. Definitely a busy area and loud at night."

"Clean and updated room. Comfy bed. Roomy bathroom. Property is peaceful well designed and felt first class. "

"The staff was rude and seem to have no concern, accountability or even try to accommodate the guests. And that could maybe slide or recover but when we got to the jr suites…. The nightmare wasn’t even the half of it the room .. ok but the bathroom was gross, the caulking in the bathroom was rotted out… we didn’t shower let’s just say that. And the service in the restaurant during breakfast was concerning. We attempted breakfast but left . No one would seat us and two or three tables were sitting there with half the parties without food because it was incorrectly ordered or they brought only half out so the other half got to watch? Over all I wish we stayed somewhere else…."

"What a great place. So much history. Glad i chose to stay here. The Oscar Wild suite is very nice. "