West-Graftdijk Vacation Rentals

"The room was very clean. Bed and pillows were very comfortable. I would have liked a full length mirror in the room."

"Overall very enjoyable seven days stay. "

"I have stayed at this hotel many times over the years, which makes this review particularly disappointing. Unfortunately, the property has declined badly. I originally stayed one night and paid extra for an upgrade to Room 272. While that room already had issues, including an AC unit that sounded like a toilet flushing nonstop all night , it was still far better than what followed. After checking out, my meetings unexpectedly ran late, so I booked a second reservation through Expedia for an Executive Canal View King Room. Instead, I was downgraded to standard Room 160, despite there being over a €90 price difference between the room I booked and the room I received. Room 160 honestly should never have been sold. The carpet was heavily stained, the floor lamp broken, the bathroom ceiling covered in visible mold, and the door chipped and damaged. The entire room felt dirty, neglected, and worn out. What made it worse was the handling by Assistant Front of House Manager Konstantinos Gkourovanidis. Instead of speaking to me directly, despite sitting only steps away from the front desk, he instructed staff to offer a €50 discount, less than the downgrade difference alone. When I insisted he speak with me, there was no apology, empathy, or accountability. The interaction felt defensive and arrogant throughout. I own a Small Luxury Hotel and a hotel consulting company, and what shocked me most was not just the condition of the room, but the complete lack of professional guest"

"Not applicable "

"Fast and efficient check in, good location close to airport/ train station. Room was on the compact side, never stayed in a room before without a fully partitioned bathroom/ toilet"

"The hotel bar has a nice selection. The hotel room carpet was filthy. It was a bummer that the hotel room was so lackluster. The breakfast was okay. When I checked in the staff didn’t notify me of breakfast hours so I missed out on one of the days."

"all right"

"breakfast is great. our room is big and the bed (king) is also clean and great we can walk through a covered nice and spacious corridor ftom the hotel to the train station area for 9 or 10 minutes. All inside the building. There are 4 walking belt segments to ease the walking! covering approx. 70-75% of the distance. From the inside of train station the corridor starts with a slanted flat escalator, it is not usual for us but working pretty good, we just need to keep the suitcase from rolliing down. Frim the terminal just look up "hotel" sign, there are Sheraton and citizenM hotels too along the corridor. The staff are very great and knowledgeable, also honoring my Hilton honor with all the benefits. "

"Everyone at this hotel was friendly"