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西法蘭克福美洲最佳價值飯店的評分

2.5 out of 5
西法蘭克福美洲最佳價值飯店
1001 Factory Outlet Blvd, West Frankfort, IL

評論

7.6

不錯哦

10 分，有夠讚；363 則評論中有 107 則" "
8 分，不錯哦；363 則評論中有 135 則" "
6 分，一般般；363 則評論中有 66 則" "
4 分，不太好；363 則評論中有 34 則" "
2 分，很糟糕；363 則評論中有 21 則" "

8.0/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.2/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

sammie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Tanuja 於 2024年5月14日回覆
Thank you for staying at our hotel. We appreciate your feedback.

8/10 不錯哦

Bill

不喜歡：住宿環境和硬體
Cost too much for the place.
於 2024 年 4 月住了 1 晚
Tanuja 於 2024年4月23日回覆
Thank you for staying at our hotel. We appreciate your feedback. This is our best available price for the room.

8/10 不錯哦

James

喜歡：整潔度和員工素質
於 2024 年 4 月住了 2 晚
Tanuja 於 2024年4月11日回覆
Thank you for staying at our hotel. We appreciate your feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 不錯哦

Amy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Have stayed there 3 times now and will definitely stay there the next time!
於 2024 年 3 月住了 1 晚
Tanuja 於 2024年3月28日回覆
Thank you for staying at our hotel and we appreciate your feedback.

8/10 不錯哦

April

喜歡：整潔度、員工素質和住宿環境和硬體
The people in the rooms around us were very loud late. Lady at the counter was very nice.
於 2024 年 3 月住了 1 晚
Tanuja 於 2024年3月21日回覆
We're sorry you inconvenient Thank you for staying at our hotel. We appreciate your feedback and kind words!

8/10 不錯哦

Leon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice add clean and every one was very nice too deal with would stay there again.
於 2024 年 3 月住了 1 晚
Tanuja 於 2024年3月9日回覆
Thank you for staying at our hotel. We appreciate your feedback.

8/10 不錯哦

Sharon M

喜歡：整潔度和員工素質
Eady access
於 2024 年 3 月住了 3 晚
Tanuja 於 2024年3月6日回覆
Thank you for staying at our hotel. We appreciate your feedback.

10/10 有夠讚

Amber

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My family and I stayed one night here and it was great. The room was very spacious. The lady st the front deck was such a wonderful sweet person. She directed us to local shopping options, and even asked about how our day was when we returned for the night. It felt like we were family. We didnt take part into breakfast due to being excited about a local donut shop, but the coffee was great!
於 2024 年 3 月住了 1 晚
Tanuja 於 2024年3月4日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 不錯哦

Denise，Houghton

喜歡：整潔度
不喜歡：設施服務
Property looked a little sketchy at first as there were no other cars in the parking lot and the lot was pretty dark. Property was decent and clean with obvious renovations. For the price paid, I was comfortable with the condition of the property. Room was clean and bed was comfortable. Linens and towels were clean and decent. Only issue was no hot water at all at the bathroom sink, but shower had plenty of hot water. Would have informed front desk staff at checkout, but no one was there. Just a box for key card drop. Included breakfast was pretty basic but fair for the price.
於 2024 年 2 月住了 1 晚
Tanuja 於 2024年3月4日回覆
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. We do apologize for the inconvenience of hot water in the sink. Thank you for bringing that our attention. We have had our maintenance check it. Again we apologize for this inconvenience. We apologize for not being at the front when you dropped your key off. We will work on improvements of being at the desk more often. Thank you for your feedback.

10/10 有夠讚

Bryce

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 4 晚
Tanuja 於 2024年2月11日回覆
Thank you for taking the time to give us your feedback about your stay at our hotel and give us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 有夠讚

Tim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Tanuja 於 2024年2月11日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 有夠讚

Christina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Tanuja 於 2024年1月29日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 有夠讚

Vicki

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel for my trip from Tennessee to Missouri
This is a very nice hotel. It’s a very much no-frills, but it was clean organized and the people were very nice. I just needed a place to stay for the night and it was there. The price is right just turned out perfect
於 2024 年 1 月住了 1 晚
Tanuja 於 2024年1月29日回覆
Thank you for staying at our hotel. We appreciate your feedback.

10/10 有夠讚

Kelly

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is not a high end hotel but doesn't put itself out there as one. If you need that you'll have to go to Marion for a newer option. However, if you just need a clean quiet comfortable room and bed, with very friendly staff and good shower water pressure and temp, as I was. This will do just fine and at a good price.
於 2024 年 1 月住了 1 晚
Tanuja 於 2024年1月10日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. Looking forward to welcoming you back soon.

10/10 有夠讚

Julia

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Shower
Before gontonyour room, ask how the shower works
於 2023 年 12 月住了 1 晚
Tanuja 於 2023年12月29日回覆
Dear Julia,Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. As for the shower, yes that our mistake. We should have told about the shower when you checked in. We apologize for that and will continue to tell you and others at check in. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 不錯哦

Kyle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Tanuja 於 2023年12月16日回覆
Thank you for staying at our hotel. We appreciate your feedback.

8/10 不錯哦

Raymond

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Tanuja 於 2023年12月16日回覆
Thank you for staying at our hotel. We appreciate your feedback.

8/10 不錯哦

Katherine

於 2023 年 12 月住了 1 晚
Tanuja 於 2023年12月29日回覆
Dear Katherine,Thank you for staying at our hotel. We appreciate your feedback. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 不錯哦

John

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Room, lobby, corridors all very clean. We had go depart early and were disappointed that their was no coffee at 5:30 AM. I know that breakfast hour was 6:00 till…. But I have more than a few times had to leave early and coffee was ready at 5:00 AM. Just saying. 😎
於 2023 年 11 月住了 1 晚
Tanuja 於 2023年12月16日回覆
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers.

8/10 不錯哦

Sara

親子旅遊
喜歡：員工素質和住宿環境和硬體
Comfy and quiet. Very nice, helpful staff. One thing I did not like...the place smelled like an ash tray, even my non smoking room.
於 2023 年 11 月住了 2 晚
Tanuja 於 2023年12月16日回覆
Thank you for staying at our hotel. We appreciate your feedback and kind words! We're sorry you were unhappy about the smell - we'll work hard to fix the inconvenience you experienced. Thanks for letting us know.

4/10 不太好

Stacy

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
It needs updating. Not a clean neat room to stay in. Overpriced for what you get. Bed was tolerable.
於 2023 年 11 月住了 1 晚
Tanuja 於 2023年12月1日回覆
Stacy,Please accept our apologies that your stay was not as comfortable as it should have been. Your voice is important to us, and we thank you for taking the time to make it heard. We are deeply sorry for any concerns you had regarding cleanliness and upkeep, and we also apologize for any service you received that was not to your expectations. We will seize all opportunities for improvement in hopes of earning back your trust in the future. Thank you and all the best.

10/10 有夠讚

Richard

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We were traveling out west and needed a place to spend the night. As always, I checked the reviews from other Expedia customers and use this information to try and choose a hotel or motel. In this case, as in many cases, there are a number of people who have some wild expectations for motels. This property was a little dated, however, it was certainly a comfortable stay. I would certainly recommend staying here if you need to make a stop while traveling. The only complaint I would have is there was an extremely limited breakfast offering. There were two types of cereals that were full of sugar, a few slices of bread, a few bagels, and what looked like tiny corn muffins. I decided to go for the Rice krispie treat!
於 2023 年 11 月住了 1 晚
Tanuja 於 2023年11月22日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. Looking forward to welcoming you back soon.

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Pick!
This was a one-night stop on the way through town and we decided to stay here based on other reviews. It was a great choice! The room was clean, there were lots of little touches that made it special, and the beds were super comfy. The ladies at the front counter were very nice as well. The breakfast was slim, so we just had a cup of coffee. We would stay here again without any hesitation!
於 2023 年 10 月住了 1 晚
Tanuja 於 2023年11月22日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! We are constantly working to make improvements to the hotel and will work on updating the breakfast offerings for our customers. Looking forward to welcoming you back soon.

10/10 有夠讚

OSCAR

於 2023 年 11 月住了 1 晚
tanuja 於 2023年11月9日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 有夠讚

Kyle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
tanuja 於 2023年11月2日回覆
Thank you for staying at our hotel. We appreciate your feedback.

10/10 有夠讚

Victor

於 2023 年 10 月住了 1 晚
TIna 於 2023年10月30日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 不錯哦

Karen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The woman in the front was good, the bed and the bathroom were clean. I only needed a clean bed to rest after a long drive and I got it
於 2023 年 10 月住了 1 晚
TIna 於 2023年10月24日回覆
Thank you for staying at our hotel. We appreciate your feedback and kind words!

2/10 很糟糕

Christopher

喜歡：整潔度和員工素質
Not for a nights rest.
This is a motel used by truckers due to truck parking surrounding the facility. They keep the engines running and so is the noise level unbearable. I had to use a sleeping pill to sleep at all. If you want a nights rest, find a different motel. I got what paid for.
於 2023 年 10 月住了 1 晚
Guest Relations 於 2023年10月23日回覆
Dear Christopher,We understand the importance of getting a good night's rest and regret that you experienced otherwise. Rest assured, your feedback remains vital and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. We hope to welcome you back in the future for a better visit.

10/10 有夠讚

Kenneth

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
TIna 於 2023年10月24日回覆
Thank you for staying at our hotel. We appreciate your feedback and kind words!

10/10 有夠讚

Kimberly

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Tanu 於 2023年10月2日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

6/10 一般般

Nicole

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Overall just ok
Rooms were clean but overall could use some paint (specially in the bathroom), AC, and showers. The halls spelled like food at all times. Theres no elevator and the railings on the stairs are loose. However, the staff was friendly.
於 2023 年 9 月住了 2 晚
Tanu 於 2023年10月2日回覆
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel. We'll work hard to fix the issue you experienced. Thank you for letting us know.

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not disappointed at all. Bed was comfortable, quiet, easy in and out. Room had no smell to it like others. Staff was nice. Room cost reasonable. Breakfast sufficient.
於 2023 年 9 月住了 1 晚
Charlie 於 2023年9月20日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

6/10 一般般

Dawn

情侶出遊
喜歡：整潔度、員工素質和設施服務
We needed just one night stay passing through, and based reviews at other hotels, we decided to stay here. It was clean, staff was friendly and the room was good. Zero smell of mustyness or the smell of pot..no bugs of any kind...breakfast is ok, nothing fancy..but reasonably sufficient. Id recommend staying here, very reasonable price as well.
於 2023 年 9 月住了 1 晚
Charlie 於 2023年9月12日回覆
Thank you for staying at our hotel and we appreciate your feedback. We are constantly working to make improvements to the hotel and will continue to work on updating for our customers.

10/10 有夠讚

Maureen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Charlie 於 2023年9月12日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about out hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 不錯哦

DEBORAH

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was friendly and very helpful. The room was comfortable and very clean. We were very pleased.
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月30日回覆
Thank you for staying at our hotel. We appreciate your feedback and kind words!

10/10 有夠讚

Barbi，Herrin

喜歡：整潔度和員工素質
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月28日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 有夠讚

Jesus

親子旅遊
喜歡：整潔度、員工素質和設施服務
Excelent excellent, the only bad thing is that the ice machine did not work
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月19日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 不錯哦

Barbi，Herrin

喜歡：整潔度
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月19日回覆
Thank you for staying at our hotel. We appreciate your feedback

8/10 不錯哦

Pamela

喜歡：整潔度和客房舒適度
Given that it is a budget hotel, it was average for expectations. The room was clean( important) and the bed comfortable. The AC worked fine. The hotel ice maker was not working and the included breakfast was basically a toaster and stale bread products. Overall for a road trip stop it was not bad
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月15日回覆
Thank you for staying at our hotel. We appreciate your feedback.

8/10 不錯哦

Barbi，Herrin

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Easy to book online and the owners we’re super nice.
於 2023 年 8 月住了 1 晚
Charlie 於 2023年8月8日回覆
Thank you for staying at our hotel. We appreciate your feedback.

8/10 不錯哦

Timothy M

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a nice chat with the desk staff.
於 2023 年 7 月住了 1 晚
Charlie 於 2023年8月1日回覆
Thank you for staying at our hotel. We appreciate your feedback and kind words!

10/10 有夠讚

Kim，Peoria

於 2023 年 7 月住了 2 晚
Charlie 於 2023年8月7日回覆
Thank you for staying at our hotel. We appreciate your feedback.

6/10 一般般

Nanci

親子旅遊
喜歡：員工素質
We were upstairs in a non-smoking room, but the whole motel smells of smoke. The staff was polite and helpful. Breakfast was sugar cereal and cold pastries.
於 2023 年 7 月住了 1 晚
Charlie 於 2023年7月9日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 有夠讚

Angela

於 2023 年 7 月住了 1 晚
Charlie 於 2023年7月9日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel.

8/10 不錯哦

Kevin

喜歡：整潔度和住宿環境和硬體
Good value for the fees charged.
於 2023 年 6 月住了 1 晚
Charlie 於 2023年7月5日回覆
Thank you for staying at our hotel. We appreciate your feedback.

4/10 不太好

Joshua

團體旅遊, 家庭旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Only a 1 nighter
Cheap room , host aka owner wife ? works long hours but needs lessons in friendliness ,Room was clean , small but sink did not drain right . Shower what expected for price . Room same hall down stairs stunk , young no issues with stairs , but if older you may have if on second floor. Stay 4 nights one morning at 6 am not ok am got a call are you ! Cooking ? No family not even up yet let alone cooking . Have 80k brand new truck parked out side and we’re cooking in hotel ? Maybe should have there breakfast is apple banana if there early as they put out 4 or 5 tops . Bread , coffee . If hade kids go across the street all you can eat buffet 12.99 breakfast 5.00 packages for kids plus drink etc No not cooking would be no room in room if wanted to . Stay due to close to location needed to be next time will drive more and stay some place else’s . But if need cheap 1 night stay worth it
於 2023 年 6 月住了 5 晚
Charlie 於 2023年7月3日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 不錯哦

Vicki

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Clean rooms. Lame breakfast
於 2023 年 6 月住了 2 晚
Charlie 於 2023年7月3日回覆
Thank you for staying at our hotel. We appreciate your feedback.

2/10 很糟糕

Carie，Tampa

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Charlie 於 2023年6月26日回覆
Please accept our apologies that your stay was not as comfortable as it should have been. In the future, please let our friendly team know if you are displeased in any way so that we can address any issues and make the proper amends.

8/10 不錯哦

Mark

於 2023 年 6 月住了 1 晚
Charlie 於 2023年6月20日回覆
Thank you for staying at our hotel. We appreciate your feedback.

10/10 有夠讚

Jonathan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This was better than expected for the price. The lobby smelled & the breakfast was subpar, but otherwise everything was fine. NO signs of any bugs in room, no stains on anything. AC was a little noisy but worked great.
於 2023 年 6 月住了 1 晚
Charlie 於 2023年6月20日回覆
Thank you for staying at our hotel. We appreciate your feedback.