Find Luxury Hotels in West End

"The breakfast is excellent, a lot of choice."

"Everything was good. The shower head needs to be cleaned to get better pressure. The person cleaning our room came on Saturday as my daughter was finishing getting ready, and when my daughter said, she’d be 15 minutes, the person said she didn’t wanna wait this was at 10:15 in the morning. So our room did not get made up and we did not get towels. "

"The grand old lady is elegant but dated. A refresh would be great"

"Even during the last days of construction, the hotel was comfortable, like a classic hotel should be. Staff was personable and very attentive. My family was in Ottawa for a memorial, and we were all booked onto the same floor, and each room had a personal note of condolence, chocolates and fresh flowers. We were all very moved and very impressed by this thoughtfulness. Bartenders, waiters, bellhops and front desk staff really paid us attention, and made us feel very welcome. The remodeling is turning out very nice, too!"

"Beautiful hotel, we loved the interior. Room was spacious and clean. Staff was friendly and on the ball. We will definitely stay here again. Thank you!"

"Breakfast was fine except the sausages were obviously reheated and should have bacon as well eggs and beans were cold as well "

"Rooms were clean, check in was good. Had a bad stay as a result of other guess up till 3am parting loudly in the room next to ours. Expressed our concerns to the front desk but nothing was resolved. I think this hotel is aging quickly and needs up grades. The walls are paper thin and you can hear even the softer noises at night. When people feel they can party all night it is quit overwhelming. "

"They were unable to transfer me to a Hampton next to the airport. Can't see the reason since they're all owned by the same company."

"Oh where to begin. The first morning my coffee maker didn't work. Someone came up to replace it and the second one didn't work. He brought the third one, a different kind, and because he spoke no english, although he was a lovely gentleman, he couldn't explain how to use it. I finally got it to work on the second morning, although it wasn't very good. On my last full day, I came back after a long emotional event and asked whether there would be any food available for dinner because the dining room was closed. I was told the roof top bar would have some appies. They didn't - only chips and dip or nuts or pretzels. They had no idea that the front of house staff had said they would have food. So I had chips and dip for dinner. I really didn't want to leave the hotel. Not very impressed at all! The room was large and lovely, though. And the staff was good. But I would never stay there again!"