B&B in West Devon District

"I didn’t want to write a negative review however as there was zero response to my messages, despite leaving it over 10 days I feel that I must. The pub itself is lovely, good food & comfortable clean rooms. However the lack of customer care lets it down. First as a previous customer mentioned is the welcome. We arrived early as you can’t tell how long a journey will take and we were told that we couldn’t check in until 4pm. We decided to have lunch then went for a walk, arriving back at 3.30pm, however we still had to wait until 4pm. The irony was that the room was ready as we were the only guests! My main concern was a safety concern. We were woken around 12.45 by an extremely loud alarm. We went downstairs to investigate/evacuate to discover we were the only ones there with no means of dealing with the alarm or any emergency contact number. After 5mins a man came downstairs who works there, he also was unable to deactivate the alarm. We obviously were unable to sleep with the alarm sounding. Eventually the man managed to get hold of someone from the pub and nearly 2 hours later the alarm went off! My other concern was the kitchen door was left open at night which was directly under the stairs leading to the accommodation so had there been a fire in the kitchen we wouldn’t be here to tell the story! There was no one in the morning and no response to my concerns and clearly not bothered that we got no sleep which is what we stayed for! "

"This is a nice hotel in a great location. The staff were very friendly and helpful, which really stood out. Dinner was excellent but on the pricey side. The cost of the room was also a little higher than I would have expected. Overall I rate the hotel as 4 stars. It would have been 5 stars if the room rates had been a little lower."

"The staff are welcoming and helpful. The building has a comfortable old-world feel. Meals are well cooked, and delicious. We had trouble with a leaking basin in one room but it got sorted within the evening. It still felt a little of the same as when I went here over 65 years ago ! "

"Unfortunately the hotel had some problems in the kitchen which impacted very badly on the menu for dinner, the breakfast, service (so slow) and noise. It would have been better to fix the problems before reopening or to have had the courtesy to let us know in advance what the situation was. I would have stayed somewhere else. Extremely disappointing as I’ve had lovely stays here in the past. "

"Excellent stay. Everything you could wish for in the bedroom. The best nights sleep ever. Breakfast top class and fabulous service by a very professional man. Definitely recommend this place and look forward to staying again! Thankyou "

"Lovely staff, lovely food and lovely room. Location is beautiful especially if you have time for rambling. "

"All of the staff are so friendly and welcoming. This is the third time we have stayed at the , " Duke of York". The rooms are always clean and well supplied and wonderfully quirky. The food is exquisite, good suppliers and a talented chef make any meal you order an absolute delight. The choice of beers and ciders definately hit the spot and are excellently kept. We will, without question, be looking to return for more stays regardless of the season because any time of year is great here."

"Extremely warm welcome, well equipped, warm cosy room, nice hot shower. Would stay again and perhaps in the summer to enjoy the hot tub in a warmer evning after a day walking the moor. Thanks for the great stay and recommendations/discounts for food in local area."

"Great room, really good dinner, charming hosts, who could want more! Sad we didn’t stay for Sunday lunch "