Suite, 2 Bedrooms | Private kitchen
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Reviews of Grouse Inn

2 out of 5
Grouse Inn
Capilano Rd., 1633, District of North Vancouver, BC

Reviews

6.2
Rating 10 - Excellent. 100 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 268 out of 1000 reviews" "
Rating 4 - Poor. 184 out of 1000 reviews" "
Rating 2 - Terrible. 126 out of 1000 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Ted, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was reasonable clean and quiet We had no problems with check and everything worked so bonus
Stayed 1 night in Oct 2018

4/10 Poor

Alice, Hood River

Liked: Staff & service
Disliked: Property conditions & facilities
Just checked in heard gun shots. Is an older hotel but the staff have tried to keep clean & friendly. The shampoo & conditioner was from 2 other hotels & shampoo had been used only had 2 towels in a room that sleeps 6. Really needs updated. Staff was great.
Stayed 1 night in Oct 2018

6/10 Okay

wei ning

Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018

2/10 Terrible

worstmotelever, West Kelowna

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms were dirty, food left on the floor, tampon applicator left on the floor. Bathroom condition was poor. Light bulbs were burnt out & lamps didn't work.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
About what we expected for the price, with one glaring issue: The quilt smelled like cat urine. We reported this after the first night, and clearly they tried to "clean" it with febreeze, but it didn't help much. The second night we asked for a new blanket and sheets, and got a small itchy fleece that wasn't nearly warm enough. Everything else was fine though, and everyone tried to be helpful.
Stayed 3 nights in Oct 2018

4/10 Poor

F.K., Toronto

Disliked: Cleanliness, property conditions & facilities
Hair was found in the bath tube drain hole. Mould was found around the bathtub caulking. Bed fitted sheet was too small.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This room is very old and just for 1 night okaye not more.
Stayed 4 nights in Oct 2018

4/10 Poor

Janice, Kamloops

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, quiet room, nice staff, good water pressure shower, decent continental breakfast Very out dated and run down, not very clean
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

non friendly front desk staff, rooms are super dated mine had a musty smell, bed was harf
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience! The furniture was broken. There were no fitted sheets on the beds. The phone disnt work and costruction was going on in a building that had cranes looming directly over our room! It was frightening and gross all bottled up in one.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never book in this place again.
Ok guys. We have been traveling around BC for the last 5 years. We have been in lots of bed and breakfast and hotels for $100ish/night. And this one was so far the worst experience ever. One of the beds has other guest hair on it, and the room condition was deplorable. The light fixtures broken, the shower drain didn't run, the wallpaper has nasty stains, same as the mattress cover because we had to change our sheets for clean ones. Pictures when booking were totally different and the reality is that past 10 pm there were parties in some of the hotel rooms, sadly in the one beside ours. We woke up an leave. No way to had the free breakfast. I wish I could ask my money back. Because for that cost we have had amazing experiences, in not fancy places but very clean. That's the only thing we ask. A clean bed to sleep. Oh and they did offer us to move into another room, but the room was way less comfortable and by then (10pm, with tired children) my option was to ask clean sheets to replace.
Stayed 1 night in Oct 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

ChuckGoetken, Abbotsford BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff . Good breakfest . A little bit older of a building , but good staff and good cliental . mainly families . Close to highway and vancouver
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room has a strong smell which may originate from something corrupted or mold.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness
The Grouse Inn is convenient, being on the NW corner of Capilano Rd and Marine Drive. North Vancouver may be a little out of the way when coming from the border, but once you are in town, it makes a lot of sense. The office staff is efficient, but a little off putting. Not sure if it was just a bad day, but our check in was accompanied by some rather brusque treatment. The check out was equally stilted. Maybe it's just Vancouver, but I've had that same treatment at other properties in the area. The room was clean. No off putting odours. The bedding was crisp. The bathroom and vanity were immaculately cleaned. This is an older property, but they do a fine job in keeping it maintained, aside from the parking lot, which had a sizable pot hole at the entrance. The included continental breakfast was pretty basic, but we left the hotel to get breakfast after we awoke. All in all, for the price, the Grouse Inn does the job. It's not fancy, but it doesn't have to be. They offer a clean place to stay. That's all they need to do.
Stayed 1 night in Oct 2018

2/10 Terrible

Cyril, Sechelt bc

Disliked: Property conditions & facilities, room comfort
Wife needed a room accessible access. Jad called the hotel ahead of time tp confirm and was told that there was There was not Woild not recommended this hotel to anybody that needs accessibility
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

A bit out dated and there was construction just down the street.
Stayed 1 night in Oct 2018

6/10 Okay

Talon

Liked: Cleanliness, staff & service, room comfort
Stayed in the Honeymoon Suite which netted us an older jacuzzi tub and a somewhat funky long room with a bit of a kitchenette. The bed was comfy and road noise wasn't an issue, but this place is really showing its age. Breakfast was a relatively basic collection of boiled eggs, toast, Eggo waffles, orange juice, coffee, and a selection of cereals.
Stayed 1 night in Oct 2018

4/10 Poor

J, Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Remember, this hotel is being torn down in a few months to make room for a new condo, so you will understand the conditions of the place. The rooms seem clean, but stink from the bathroom, there was no heat in my room, you have to ask for a spot heater, the floors creek and bend under your feet. Spend a couple extra bucks and stay somewhere else.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice and convenient with Denny’s next door. Laundry facilities and nice heated outdoor pool.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but, as this motel will stop operating at end of this month, not of much use to others.
Stayed 1 night in Oct 2018

8/10 Good

Norman

Liked: Staff & service, room comfort
Great value
Overall good. we liked it. Carpets stained and very old. Should replace must be 20 years old?
Stayed 1 night in Oct 2018

6/10 Okay

DAVID

Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old motel
The Grouse Inn is a very old motel. We had an unfortunate experience as we were downstairs from a group booking of drunk, obnoxious party goers who kept the whole wing of the motel up all night. I expressed my concern to the night shift manager, and he was kind enough to switch our rooms, but it still left us wishing never to return to this inn. The walls are very thin, but the group they allowed to stay there was up all night, even after being talked to. I did like the area as it was easy to travel to and from the Sea to Sky Highway, however, I will not be returning to this establishment.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very wet and rainy
it was wet and rainy
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The location of the property is good. But the property itself is not. The room smelled like mold/mildew, to the point where clothing reeked of it. The type of room, which was confirmed by phone before booking the room was not available when checking in.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
It was good stay recently on September 2018. Good service, good location, close to downtown and near market, close to beautiful location like Stanley park. Breakfast was good. Kids will like it as there is a playground. Response from reception is quick. We had a family trip to Vancouver for the first time and we enjoyed the stay.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2018

4/10 Poor

Ralph

Disliked: Staff & service
Object to a $100 damage deposit - this was not conveyed to us until we arrived No extra blankets or towels-just minimum linens. Four little half pillows on a king size bed-have not seen that before-no bedspread Would not book there again
Stayed 1 night in Sep 2018

6/10 Okay

Joanne, Sechelt, BC

Liked: Staff & service, property conditions & facilities, room comfort
The staff was very friendly, easy check in and were helpful finding what we needed. Room was as expected, a little musty but our wet weather aided in that I am sure.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

4/10 Poor

Meh, Miami FL

Disliked: Staff & service, property conditions & facilities
This is obviously a very dated motor inn style property so expectations have to be set accordingly. The front desk staff were very good, however I was accosted by one of the housekeeping staff for using my cell phone one morning in the common area, she accused me of being addicted to “those evil devices”. After I double checked that I heard her clearly I asked her why she would say that to me? She said that she just doesn’t like them and that she thinks they are addictive... I told her that respectfully, as I am a guest that is none of her business, to which she proceeded to berate me some more. Overall this hotel is very dated, clean! But in need of major renovations. The price does not justify the worth or stay at all.
Stayed 2 nights in Sep 2018

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location,clean and friendly staff
Stayed 1 night in Sep 2018

8/10 Good

Vlad, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for North Vancouver
Close to Horseshoe Bay ferry terminal, and very close to Lionsgate Bridge and Stanley Park; good starting point for Capillano suspended bridge. Good price to quality ratio.
Stayed 1 night in Sep 2018

4/10 Poor

Shirley, Victoria BC

Disliked: Cleanliness, property conditions & facilities, room comfort
Obviously a business in a deteriorating condition. Room 126 smelled unpleasant, needed a thorough vacuuming right to the walls, lighting - 2 potlights, one was far too bright next to the window and over the tv chair while the other at the end of the room did not work, which was annoying because the desk lamp below it kept on blinking on and off. The bathroom fluorescent took five minutes to get bright enough to see properly. Square pillows collapsed under my head. The duvet was probably 40 years old and looked it. However, the heater worked and so did the fridge and the coffee pot.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Phone didn't work. No guide for the TV. Staff are good, but it's a basic hotel
Stayed 2 nights in Sep 2018

6/10 Okay

Robert F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fully accessible
Bathrooms were NOT accessible whole reason we booked as spouse is in wheelchair
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
good position
good position washing machines excellentt public bus service excellent
Stayed 9 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice quiet place. Older but had everything you need and great location
Stayed 5 nights in Sep 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not go there!
Old, smelly, noisy, dirty. Overpriced big time! Right by a major road and a big construction site. Internet does not work, and... was it blood on the bathroom counter? So mad and disappointed!
Stayed 2 nights in Sep 2018

4/10 Poor

Dave, victoria,bc

Disliked: Cleanliness, property conditions & facilities, room comfort
I stayed in what you call a “suite" with a king size bed (Room 108) last night. Admittedly the room was a little bigger than usual and there was a spa tub. However the furnishing and the amenities were sub par. The carpet was dirty and the room rather shabby considering the premium price you charged. The room was functional rather than comfortable. The TV was small (?28ins) and the air conditioner unit old, rattly and very loud. As the room was cold I had to endure the mechanical noise all night. To add to my frustration, a fire alarm sounded for 20 minutes between 05.10 and 05.30 and meant that I had to dress and go to the courtyard where the fire brigade were standing. After this it was pointless trying to go back to sleep so I checked out before 6am and consequently missed breakfast as well.
Stayed 1 night in Sep 2018

2/10 Terrible

Andy, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
smelly room and didn't want to stay; comforter is in dark colour looking gross; likely pets stayed and not clean well; overall old facilities.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Stayed 4 nights in Sep 2018

8/10 Good

Gerrit, Wellington, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location to transport and attractions.
Pleasant staff and accommodation at budget pricing. Very pleased we chose this one.
Stayed 3 nights in Sep 2018

2/10 Terrible

Kristina, Alberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room did not look anything like how it looked on the website. The room smelled bad and it was very dated and not clean. The sheets and bedding had stains on them and there were leftover hairs from previous people. When I tried to cancel they offered no refund and were very unhelpful and did not apologize for the state of the room. For 200 dollars a night I had higher expectations. I would not recommend this hotel
Stayed 4 nights in Sep 2018