烏魯瓦圖提供禮賓服務的飯店，旅行前必看！

"Service, location, food all are great! I will definitely find an opportunity to come back again."

"飯店的早餐非常豐盛，有五星級的水準。整體而言，硬體設備良好，但軟體服務不足。住宿時發現床單上有血跡，感覺不適，但因為已經太晚就沒有請服務生來更換。另外，在大廳內，櫃檯招待客人的迎賓飲料喝完後就散落在各個桌上，感覺放了很久都沒有人來收拾，使大廳看起來雜亂不堪，不符合此飯店的星級水準。"

"When we checked in at 6:22pm in the evening…a male lobby staff unenthusiastically greeted us and helped us check in and brought us to Villa 11. After explaining mini bars and the power control for the AC, he forgot to mention the complicated light switches, including the DND switch. So my husband and I went through all the eight physical switches in both the bedroom and bathroom, and figured out a somewhat lightless room for sleep. In the following day, we left the hotel around 4:30pm to go into Ubud city center with a local for dinner and drinks and we returned to our hotel around 10pm, where I picked up our door key from the lobby receptionist. As we opened the wooden doors in the villa entrance, we returned to a pitch-back villa. We thought we were burglarized but it was only because our room wasn’t turned down for the evening. Our bathroom was unkempt from daytime and the back spa room sliding door was wide open with bugs found in the bathroom. We immediately expressed our discontent and confusion to the manager on duty, after apologizing and giving us 6 pieces of canapés as a token of apology, we wined down the evening. The next morning after finishing our breakfasts, we saw the hotel manager greeting the couple sitting next to our table and chit-chatted about if the rooms were adequate to the guests, but he manges to skip our table, not sure if the evening manager on duty has relayed our ordeal in the precious night or not. "

"Great amenities, facilities and restaurants but the rooms are older and some of the pillows don’t smell fresh. I had to ask them to change out the pillows are couple of times. The beds are not as comfortable as the other five stars hotels. "