Find Hotel Wedding Venues in Troy, NY

"Excellent in all aspects"

"We had to cancel unexpectedly. We were to arrive on the weekend. I did call but the reservation was not cancelled because the call was not answered or processed. I left a message at the property although it was perplexing that a call to the hotel was not answered. I was at no time advised that the reservation was made by a third party. IT WAS APPRENTLY A SECRET That EXPEDIA WAS BROUGHT IN AS A THIRd PARTY. The next day I received a call from the hotel saying they could not cancel the reservation because t hey did not get my message until the next day. So I had to pay one days fees and the second day was then cancelled. 😡. I feel that was deceptive. What’s I did cancel the day before. It is fraud if the big hotel change has a policy that is not made public and this results in the consumer pays the price. I had been a Marriott Bonvoy member years ago. This was not the policy then. It is quite a surprise to learn they are unable to have a person available to respond to a customer during weekends at a hotel property. I don’t expect to renew that membership!"

"Great hotel"

"Didn’t like how we had to pay to park in the parking garage. Should be included with your stay. Free breakfast on the 13th floor was good but could have had a couple more things to pick from."

"Nice room set up! Our room had a little smell but amazing staff, so many channels and food was great downstairs, smoking bench was lovely! shower water pressure was not good though"

"worst pillows I have ever encountered...even in third world countries"

"Everything was great!"

"The front staff was very helpful and professional "

"Had a fantastic stay here, wonderful welcome from Brian on the front desk, and also a complimentary upgrade to a suite which was a very nice surprise. All the staff were great and the hotel is lovely. Enjoyed the gym and the indoor pool area. Good location to explore lovely Saratoga Springs for our short stopover on the way to NYC."