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"From the time we checked in to the time we left Staff was Amazing! Down by the pools Gustavo and Ulisis were wonderful and very attentive. You can tell that the staff is very proud of the hotel and are constantly cleaning and maintaining the property. Our room was very clean with a beautiful view of the ocean . Only had a couple of disappointing things the Rui app doesn't give enough information on things that are going on at the resort and the restaurants are not shown at the correct locations. Second unfortunate thing was after waiting for an hour and a half for the steakhouse we were treated to a cold meal. The staff was very busy and friendly no fault of their own. The Buffet was Great with many choices. We absolutely Loved this resort and can’t wait to return. "

"Staff were excellent! The room was clean and refreshed each evening. The restaurant food was some of the best we’ve had at a resort in Mexico. Focus is in restaurants instead of buffet which is a huge improvement. "

"Everything about this resort was great for us! The rooms were clean, no matter where you went. It was only a five minute walk from where we were. I love that there are multiple restaurants to choose from, so many pools, tons of chairs, so you never have to worry about saving unless you want to be front and center. The food was good and the riu parties were really fun. There is always something to do and the shows were good :) "

"Beautiful resort "

"Yes 👍 the only thing we last one day of our vacation not reimbursed back to us because westjet got there the day after on the 25 of January instead of the 24."

"Yes everything was great "

"Very friendly and courteous staff. Amazing views and food and drinks and weather! It was paradise! Wonderful pool and poolside service too. "

"Room was wonderful. All staff were very friendly and helpful. Great view from the oceanfront penthouse. Saw whales from the room every day. Beach was awesome, swimable every day we were there for 9 days. The snorkeling was very good right at the resort. Brought our paddle boards and paddled right from the resort with the whales. They had an SUV available that fit our group of 7 people ready every time I asked and fares were only slightly more than a 4 person Uber. Pools and hot tubs were awesome. Prices for drinks and food are very high. We got lots of uber groceries and some uber eats which was easy to arrange. The hotel staff was helpful with luggage carts to haul our orders to the room. "

"We had a great time , the private beach they have is beautiful , and the view from breakfast reserve restaurant and from the sea food restaurant are amazing !!! "