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Chelsea Hotel, Toronto

Photo gallery for Chelsea Hotel, Toronto

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2 indoor pools
2 indoor pools
2 indoor pools
Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Overview of Chelsea Hotel, Toronto

Chelsea Hotel, Toronto

3.5 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
33 Gerrard St W, Toronto, ON, M5G1Z4

Explore the area

  • Popular LocationUniversity of Toronto - St. George Campus6 min walk
  • Popular LocationToronto Eaton Centre8 min walk
  • Popular LocationRoyal Ontario Museum20 min walk
  • AirportToronto, ON (YYZ-Pearson Intl.)23 min drive

Choose dates to view prices

About this area

Toronto

In the entertainment district, Chelsea Hotel, Toronto is in Downtown Toronto, a neighborhood in Toronto with good shopping. Art Gallery of Ontario and Royal Ontario Museum are cultural highlights, while CN Tower is a notable landmark. Traveling with kids? Make time for Ripley's Aquarium of Canada, or check out an event or a game at Scotiabank Arena. Guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: College Station is 5 minutes by foot and College St at Bay St Stop is 5 minutes.

What's nearby

  • Downtown Yonge - 1 min walk
  • Yonge-Dundas Square - 6 min walk
  • University of Toronto - St. George Campus - 6 min walk
  • Toronto Eaton Centre - 8 min walk
  • Royal Ontario Museum - 20 min walk

Getting around

  • Union Station - 3 min drive
  • College Station - 5 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 23 min drive

About this property

Chelsea Hotel, Toronto

Family-friendly Toronto hotel in Downtown Toronto, walk to Yonge-Dundas Square
Along with 2 restaurants, this smoke-free hotel has 2 indoor pools and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a rooftop terrace are onsite.
Chelsea Hotel, Toronto offers 1590 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Toronto hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Languages spoken

Chinese (Mandarin), Croatian, Dutch, English, Filipino, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Lao, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (CAD 39 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 27-33 for adults and CAD 8-16 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • The Market Garden
  • TBar

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (5200 square feet)
  • Meeting rooms - 15

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This hotel will enact the following policy for stay dates during Caribana Toronto and New Year's Eve: Each guest must register with the hotel and receive a wristband; no more than 3 wristbands per room. A wristband is required for room access after 9 PM.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 50 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 30.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 27 and CAD 33 for adults, CAD 8 and CAD 16 for children (approximately)
  • Covered self parking fee: CAD 39 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chelsea Eaton
Eaton Chelsea
Eaton Chelsea Hotel
Eaton Chelsea Hotel Toronto
Eaton Chelsea Toronto
Chelsea Hotel Toronto
Chelsea Toronto
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Chelsea Hotel, Toronto Hotel
Chelsea Hotel, Toronto Toronto
Chelsea Hotel, Toronto Hotel Toronto

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 1341 out of 4137 reviews
5 - Excellent 32%
Rating 4 - Good. 1559 out of 4137 reviews
4 - Good 38%
Rating 3 - Okay. 703 out of 4137 reviews
3 - Okay 17%
Rating 2 - Poor. 336 out of 4137 reviews
2 - Poor 8%
Rating 1 - Terrible. 198 out of 4137 reviews
1 - Terrible 5%

4.0/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Initially I was bit taken aback to find out that there was no fridge in the room. I had to keep my wife’s medication in the fridge. Approaching the front desk staff and their manager’s didn’t yield any result with their lame excuses of late delivery of fridge orders. Then on third day of stay in the hotel I approached the front desk and asked for the duty manager. I explained my problem to Mr Jivleen Singh, Asstant Front Office Manager, who understood the issues and apologised for the inconvenience caused due to lack of support and empathy demonstrated by other front desk staff and duty manager. Mr Jivleen Singh immediately upgraded the accommodation with fridge and kitchen facility, the following day for the remainder of the stay. I was greatly touched by his gesture and hospitality. This made our stay more comfortable and enjoyable. I wish him all the best in his career and hereby request the management of Chelsea Hotel to employ more managers like Jivleen Singh who can understand the problems of the customers and resolve them in true spirit of Hospitality and Customer Service. This will definitely bring happy customers back to Chelsea Hotel on future visits and family holidays. Pankaj SRIVASTAVA
Stayed 5 nights in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price for accomidatiin
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very helpful staff and accommodations were incredible. The hotel is centrally located to all downtown sites and theaters. I highly suggest you stay!
Stayed 2 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staffs are really polite and helpful
Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very good location. Windows could use a deep clean.
Stayed 2 nights in Jul 2022

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Amenities
Wasn’t very impressed with the rooms considering the price. Didn’t even bother to eat at the hotel when I found out the price to have a simple breakfast! I’m not going to pay $70 to have a simple egg, bacon, home fries, toast breakfast at that price. Disappointed that my older teens (15 & 17) could not sit in the pool upstairs when we got in late, the kids pool was closed and quite frankly is too babyish for them. The staff helping with the taxis and luggage were always awesome! Very helpful each and every time. Seems like even with upgrades the hotel is becoming run down. Probably be the last time staying here.
Stayed 3 nights in Jun 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel itself was great. Front desk staff not friendly at all. 7am banging on the door from housekeeping, vacuuming outside the door, dogs barking, people screaming. Made the stay so unpleasant.
Stayed 1 night in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amazing breakfast and really nice experience overall!
Stayed 2 nights in Jul 2022

2/5 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Run down rooms, constant wait for elevators, terribly over priced, zero service, buffet breakfast restaurant with staff that don’t keep the coffee station stocked and when it runs out completely rather then say “sorry it will be just a moment” they said “it will be 3 minutes, just have some tea”. If your charging that much for a not so special buffet breakfast, you can do way better with the service and keep a coffee station stocked.
Stayed 2 nights in Jul 2022

3/5 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
RENOVATIONS ON 17TH FLOOR IT SHOULD HAVE BEEN COMPLETELY SHUT DOWN
Stayed 1 night in Jun 2022