5/5 Excellent
Pankaj
Traveled with family
2022/7/6
Liked: Staff & service, amenities, property conditions & facilities
Initially I was bit taken aback to find out that there was no fridge in the room. I had to keep my wife’s medication in the fridge. Approaching the front desk staff and their manager’s didn’t yield any result with their lame excuses of late delivery of fridge orders. Then on third day of stay in the hotel I approached the front desk and asked for the duty manager. I explained my problem to Mr Jivleen Singh, Asstant Front Office Manager, who understood the issues and apologised for the inconvenience caused due to lack of support and empathy demonstrated by other front desk staff and duty manager. Mr Jivleen Singh immediately upgraded the accommodation with fridge and kitchen facility, the following day for the remainder of the stay.
I was greatly touched by his gesture and hospitality. This made our stay more comfortable and enjoyable. I wish him all the best in his career and hereby request the management of Chelsea Hotel to employ more managers like Jivleen Singh who can understand the problems of the customers and resolve them in true spirit of Hospitality and Customer Service. This will definitely bring happy customers back to Chelsea Hotel on future visits and family holidays.
Pankaj SRIVASTAVA
Stayed 5 nights in Jun 2022