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City Pension Zem

3.0 star property
Travelers find a peaceful retreat just steps from Tokyo Imperial Palace and Ryogoku Kokugikan, perfect for unwinding after a day of exploration

Choose dates to view prices

City Pension Zem offers a quiet escape in bustling Tokyo. Guests appreciate the helpful staff, dry cleaning/laundry services, and tasty restaurant meals. The hotel provides in-room WiFi and spa services, including massages, to help visitors recharge for another day of sightseeing.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Room

Basic Room | In-room safe, desk, laptop workspace, iron/ironing board

Basic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Kitchenette
Refrigerator
Dining table
LCD TV
Washer/dryer
Renovated in 2025
Fan
  • 484 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Futons

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Kitchenette
Refrigerator
Dining table
LCD TV
Washer/dryer
Renovated in 2025
Fan
  • 861 sq ft
  • Sleeps 6
  • 2 Double Beds and 3 Twin Futons

View all photos for Family Room

In-room safe, desk, laptop workspace, iron/ironing board

Family Room

Highlights

Air conditioning
Kitchenette
Refrigerator
Dining table
LCD TV
Washer/dryer
Renovated in 2025
Fan
  • Sleeps 7
  • 2 Double Beds and 3 Twin Futons

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About the neighborhood

Chuo, a neighborhood in Tokyo, is home to City Pension Zem. Sensoji Temple and Tokyo Imperial Palace are notable landmarks, and travelers looking to shop may want to visit Tsukiji Outer Market and Tokyo Midtown. Looking to enjoy an event or a game? See what's going on at Tokyo Dome or Nippon Budokan. Visit our Tokyo travel guide
Map
2-16-9, Nihonbashikakigaracho, Chuo-ku, Tokyo, Tokyo, 103-0014

What's nearby

  • Summer Firework on Sumida River
    Sumida River
    4 min walk - 0.4 km
  • Hamacho Park
    Hamacho Park
    6 min walk - 0.6 km
  • Suitengu Shrine
    3 min walk - 0.3 km
  • Meijiza Theater
    6 min walk - 0.6 km
  • Koami Shrine
    7 min walk - 0.7 km

Getting around

  • Suitengumae Station
    3 min walk
  • Bakurochou Station
    16 min walk
  • Haneda Airport (HND)
    25 min drive

Restaurants

  • 福しん
    3 min walk
  • マクドナルド
    3 min walk
  • Single O Hamacho
    3 min walk
  • 讃岐うどん 谷や
    3 min walk
  • ドトールコーヒーショップ
    2 min walk

About this property

City Pension Zem

Hotel remodeled in 2025 and located near Tokyo Imperial Palace
City Pension Zem provides amenities like laundry facilities and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • Luggage storage, an elevator, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at City Pension Zem include thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with rainfall showers and bidets
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, kitchenettes, and refrigerators

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Family friendly

  • All-in-one washer/dryer
  • Dining table
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (once per stay)

Accessibility

  • Elevator

More

  • 1 building
  • 10 floors
  • Built in 1983
  • Renovated entire property - October 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Dining table
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • All-in-one washer/dryer
  • Desk
  • Electrical adapters
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

City Pension Zem Hotel Tokyo
City Pension Zem Hotel
City Pension Zem Tokyo
Japan
City Pension Zem Tokyo
City Pension Zem Hotel
City Pension Zem Hotel Tokyo

Frequently asked questions

Is City Pension Zem pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at City Pension Zem?

Check-in start time: 3 PM; Check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at City Pension Zem?

Check-out is at 11:00 AM.

Where is City Pension Zem located?

Located in Chuo, this hotel is 0.2 mi (0.3 km) from Suitengu Shrine and within 3 mi (5 km) of Sensoji Temple and Tokyo Imperial Palace. Tokyo Skytree and Tokyo Dome are also within 3 mi (5 km). Suitengumae Station is only a 3-minute walk and Hamacho Station is 9 minutes.

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Reviews

City Pension Zem Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 127 out of 221 reviews
Rating 8 - Good. 71 out of 221 reviews
Rating 6 - Okay. 16 out of 221 reviews
Rating 4 - Poor. 5 out of 221 reviews
Rating 2 - Terrible. 2 out of 221 reviews

Reviews

10/10 Excellent

Qing Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good location
Stayed 8 nights in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for a family. Will come back again.
Stayed 3 nights in Dec 2025

10/10 Excellent

SARAH

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Walkable to station to get to tourist areas. The area is slighly residential so it's quiet. Easy to walk to restaurants and 7-11. We enjoyed our stay and would like to return
Stayed 3 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Great location and service

Great location and stay
Stayed 10 nights in Dec 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Enjoyed our short two-night stay here. The hotel staff were very friendly, respectful and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area, friendly staff and warm hospitality
Stayed 2 nights in Jun 2024

10/10 Excellent

Jonalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location 👍
Stayed 4 nights in Jun 2024

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The owner has created a detailed website with just about all the information you may need to decide whether the hotel will suit your needs. I personally loved the humongous space the most as that usually comes with a huge premium in central Tokyo and I am glad that it didn’t cost me an arm and a leg. Of course, it was clean like every other place I have stayed at in Japan, but I can feel the owner’s attention to details and desire to help are even higher than the average in Japan which is already high when compared to the rest of the world. If the location and price is right for you and as long as you’re not looking for beautiful room decorations, this may be a very comfortable home away from home.
Stayed 4 nights in Nov 2025

8/10 Good

Maria

Liked: Cleanliness
Lovely and helpful staff.acessible to most amenities and public transport.
Stayed 2 nights in Jun 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good. Restaurants and convenient stores nearby. I would stay in this property again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, convenient, comfortable beds, and unlimited necessities is great!
Stayed 4 nights in Aug 2024

10/10 Excellent

Vilvarasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, clean and quiet. I would definitely recommend this to anyone who is visiting Tokyo, as it may be one of the best places to stay there.

2/10 Terrible

Lazar

Liked: Amenities, property conditions & facilities
I stayed here 3 nights and enjoyed tremendously.Staff was poliže and helpful. Location is great.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean, with friendly and helpful staff and easy access to public transport.
Stayed 7 nights in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it. Big room, great location, great internet.
Stayed 4 nights in May 2024

8/10 Good

Midori

Liked: Cleanliness, staff & service
Friendly owners, amenities are provided. Rooms are bigger than the average Tokyo hotel rooms. The room is dated, but the rooms are clean. They give you new towels and free water everyday. They will keep your luggage as well.
Stayed 3 nights in Feb 2025

10/10 Excellent

Moruya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of space. Everything we needed was there. We wish we could have stayed longer.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a calm neighbourhood, close to subway. Friendly staff. Very good price. Highly recommended.
Stayed 15 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Room was clean, neat and big enough for solo traveler. Bathroom is a bit small but ok. Convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cosy little hotel with friendly staff. The hotel itself is dated, but it's clean and well kept. There's a train station within walking distance and there are quite a number of dining options around the area. Would stay at this hotel again when I'm in Tokyo.
Stayed 3 nights in Sep 2023

10/10 Excellent

xuemei

Liked: Cleanliness, staff & service, property conditions & facilities
Greart location. Very clean and quite. Easy to access subways and a few sight seeing locations.
Stayed 3 nights in Mar 2024

10/10 Excellent

Takako

Liked: Cleanliness, amenities, property conditions & facilities
200m from Tokyo city Air Terminal. Easy access from/to Narita or Haneda airport. Staff members are friendly and very kind. The owner speaks fluent English.
Stayed 2 nights in Sep 2024

10/10 Excellent

wenceslao

Liked: Cleanliness, staff & service, amenities
The hotel is surprisingly a block away from one of Tokyo City Air Terminals, Train Terminal and Tourist Information building. You can easily access Tokyo's tourist destinations. Narita and Haneda airports are a Limo Bus ride away. The hotel owner and his staff speak English and are very helpful.
Stayed 3 nights in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The room was pretty big and the location was nice and quiet. They provided us clean towels and water bottles daily if we needed. There’s a 7 eleven right around the corner and the subway was about a 7 min walk. The property is older but that didn’t bother us. We would definitely stay here again.
Stayed 7 nights in May 2024

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
Personal service. Although the building is old, it is well maintained, clean and functional. Convenient location.
Stayed 9 nights in Apr 2024