Find Family Hotels in Toa Baja

"It was a perfect sleep for us. Our flight was delayed and we didn't arrive until 2:30 am. Went straight to sleep. We couldn't try the breakfast because we had to leave early in the morning. I will recommend this hotel to anyone arriving late or early in San Juan."

"The hotel is clean and most staff are polite and helpful. The young man who checked us in [around midnight] was pretty rude. Maybe a bad day. The biggest problem was our room had no hot water. We reported that the next morning and was told someone from maint. would look into it. He got us hot water in the bathroom sink, but not the shower. We showered for 2 days with cold water. When we asked for a new room we were told they were fully booked! Not true. Actually, we found they had no room with 2 beds. After we complained on the 3rd day, they finally "upgraded" us to a king and pull-out sofa with "no upcharge," their idea of making things right. In the middle of the 4th night, the desk called saying security needed to check the smoke detectors. A uniformed guy came in, removed and reinstalled the covers and left. No further explanation nor apology for interrupting our sleep. Not the best hotel experience, but other family members staying there had a much better stay. We had a great time in Puerto Rica, despite the hotel. "

"The pool was my daughter favorite place to be and the bar food was amazing "

"The best hotel I stayed at hands down. I don’t write reviews nor do I hype anything up. But this hotel by far was amazing. Staff and all "

"Property very nice, clean ocean view room so worth it. Coffee in the room not a good quality. A nespresso machine will be great to have. "

"El San Juan is a classic close to airport and with good pools and beach. Property is a little worse for wear and incessant bass music unwelcome. Should have a quiet adult pool. Service is slow at best."

"The front dexk was amazingly nice and let us check in early"

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"The room was very clean, the staff was very friendly, the pool area was beautiful and so was the beach. "