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Reviews of WoodSpring Suites Chicago Tinley Park

2.5 out of 5
WoodSpring Suites Chicago Tinley Park
18636 West Creek Drive, Tinley Park, IL

Reviews

6.6
Rating 10 - Excellent. 135 out of 467 reviews" "
Rating 8 - Good. 101 out of 467 reviews" "
Rating 6 - Okay. 77 out of 467 reviews" "
Rating 4 - Poor. 59 out of 467 reviews" "
Rating 2 - Terrible. 95 out of 467 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

2/10 Terrible

Maggie

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ethan

Stayed 1 night in Dec 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying just as much as other hotels in area without any amenities. The room had a very rancid smell that did not decipitate even with windows open or spray that front desk offered upon complaint. Beds are very uncomfortable. The chair in room was stained and torn When I lifted cushion there was many disgusting items.
Stayed 1 night in Dec 2023

6/10 Okay

David

Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

4/10 Poor

Donna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

6/10 Okay

Reyna

Traveled with partner
Disliked: Property conditions & facilities
The chairs leather all ripped up, looks like the just changed the linens but surfaces hadn’t been wiped down, especially in bathroom. The lamp had dust/dirt all over.
Stayed 1 night in Sep 2023

8/10 Good

Sandra

Stayed 1 night in Sep 2023

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the bathtub was dirty, left over food from someone else in the fridge & the toilet clogged so easily
Stayed 2 nights in Sep 2023

6/10 Okay

Joseph

Stayed 1 night in Aug 2023

8/10 Good

Edward

Stayed 8 nights in Aug 2023

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very smooth. Staff was very accommodating. Great price and quality place to lay our heads after rocking out at a concert. Would recommend to anyone going to an event at the Credit Union 1 Amphitheater.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRAP HOUSE
After been told my room wasn’t ready it still took me 4 hours to clean it before my family entered. Price might be inviting but trust me the extra money somewhere else is worth it.
Stayed 7 nights in Jul 2023

4/10 Poor

Rebecca

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Feces on the toliet and bathroom walls. The kitchen had marinara sauce splattered on the walls. The floors were dirty. We were asked to take out our own trash. Noone was available at the front desk. We had to call the main phone line to get someone to check us in at 6pm.

10/10 Excellent

Jerry

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I had two rooms. When my friends went into their room, there were flies everywhere, and they had to kill the flies, and while the flies were laying on, the ground ants were all over them. Not a pretty scene. I would expect some compensation in return for this.
Stayed 1 night in Aug 2023

10/10 Excellent

Rowena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very i
Stayed 1 night in Aug 2023

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay if you don’t mind having crack heads
It was horrible crack heads staying at hotel room smelled like a old man cologne no service during evening hours just was a all around horrible experience I’m very disappointed in Hotels.com for even having a place like this on your website
Stayed 1 night in Jul 2023

2/10 Terrible

Jocelyn

Stayed 1 night in Jul 2023

6/10 Okay

Sarah Mychael

Liked: Staff & service
Stayed 2 nights in Jul 2023

4/10 Poor

Alexandra

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smelled like cigarettes, they were very dirty and had some sort of bug repellant everywhere. The blinds were taped together. Paper thin walls. Unfriendly staff.
Stayed 1 night in Jul 2023

4/10 Poor

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities
I appreciated having a fridge & microwave, however the room & hotel was dirty and room smelled heavily with smoke and mildew and could not get rid of the smell even with deodorizer and after cleaning the room with bleach.
Stayed 8 nights in Jun 2023

6/10 Okay

Richard

Traveled with family
Disliked: Cleanliness, room comfort
Will avoid this place in the future
Staff is less than helpful. After a long day of travel my family and I get to the hotel 30 minutes before official check in. My youngest daughter and I both need to use the rest room. Person at the front desk says there are no bathrooms. I know this to be a lie as I have stayed there before. Eventually a manager shows up and tells the person at the front desk to check us in early. After we get checked in, there is a bathroom to use just past the key locked door, the same one I knew was there. The beds are extremely uncomfortable. I will not be staying at this hotel again and will probably avoid the entire chain.
Stayed 7 nights in Jun 2023

4/10 Poor

Sylvia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was great, but the room was not good at all. I always stay here when I'm traveling for work, and this was first bad experience. For starters the room had no remote for the TV. I had to wait for the receptionist to bring one up and program it, and the pillows was horrible. They looked as if they were off someone bed it was hard to believe that pillows was that flat. The floor didn't look clean. It was just a bad experience overall. The only thing good was the receptionist and he was by himself, but he made it work
Stayed 2 nights in Jul 2023

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very secure, swipe door key at every door, stayed for 8 days, Clean no smell, staff amazing. Kitchen made life easy and saved us money
Stayed 8 nights in Jun 2023

2/10 Terrible

Quincy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

6/10 Okay

Todd

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Not impressed
The room I was assigned smelled and the room felt dirty. Furniture was very worn down. I ask for another room and it was much better. Did not smell, seemed much cleaner, and furniture was not in as bad of shape.
Stayed 4 nights in Jun 2023

6/10 Okay

Chantal

Traveled with family and small children
Softball family from out of state and thought the prices of the hotel were great for our weekend. The outside of the property looked nice and check in was easy. Rooms were large and fairly clean and smelled ok…. That’s about where it ended. I should have know there was a catch to why it was so cheap . Tweakers hanging out the back entrance, elevator smelled like straight vomit, rooms smelled of cigarettes and weed, kids running around unattended everywhere, and I’m 💯 sure half the guests lived there. Good spot for a cheap hook up (fairly certain saw a hooker hanging off a guys car door), and overall definitely felt out of place and will never book here again, which was a shame because the price was decent. 10:00 am house keeping knocks to remind me to check out by 11:00 which has never happened to me at a hotel. I said I’m aware and she goes well you have 45 min, which leads me to believe people don’t check out and just try to stay. Definitely will not be staying here again.
Stayed 1 night in Jun 2023

2/10 Terrible

Bria

Disliked: Cleanliness, staff & service, property conditions & facilities
not the best option. this property isn’t safe & i never received any contact back when voicing my concerns & asking for assistance .
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Traveled with family
Terrible
Super ghetto. The people staying here are not using this place as a hotel but as a place to live. Pots and pans and plates were not provided, and when we wanted to check out early they wouldn't reimburse us for the night we didn't stay.
Stayed 2 nights in May 2023

2/10 Terrible

Merle

Disliked: Cleanliness
Stayed 8 nights in May 2023

2/10 Terrible

LOUI

Business traveler
Disliked: Cleanliness, staff & service
Bad and not clean !
Stayed 8 nights in May 2023

6/10 Okay

Kristina

Traveled with group
Liked: Staff & service
It’s a nice hotel if you need something cheap for a couple nights. Reminded me of a dorm room.
Stayed 1 night in May 2023

4/10 Poor

Meagan

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Staff was so nice, but the rooms are not properly cleaned between guests. I switched rooms and even in my new room there was still visible dirt and scum.
Stayed 2 nights in May 2023

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

MERIDTH

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Plain. No frills. Quiet. Comfortable.
Stayed 1 night in May 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean
This hotel has the simple basics. It was clean and relatively updated. I felt safe alone and the check in staff was friendly. The bed was surprisingly comfortable. I would definitely stay again.
Stayed 1 night in Apr 2023

4/10 Poor

Ashley

Stayed 1 night in Apr 2023

2/10 Terrible

Lynn

Disliked: Property conditions & facilities
Overbooked no room when I checked in
Stayed 4 nights in Mar 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
Lied about being overbooked the day before I was set to arrive but guaranteed me a room. Half from Memphis to Illinois they called to inform me that there was now flood damage and that they’d have to move my reservation to the nearest WoodSpring Suites Chicago Darien. Front desk representative’s customer service was horrible, I felt like we bothered her when asking questions! It was obvious she wasn’t in the mood to work that day! I asked a question, she answered it and walked off around the corner before I could say anything else. Huge attitude, eye rolling and deep breathing! We finally get checked in and open the door to our room. The light in the bathroom didn’t work. The beds look like jail cots with a thicker mattress. I realized quickly to not sit quickly on the bed because it slides easily. Walls are very thin, the occupants next door argued and fought for hours both nights! Ohh, last but not least….we found a roach in the bathroom with a huge egg sack on its back! Called the front desk and surprise, no answer after multiple attempts!
Stayed 2 nights in Mar 2023

4/10 Poor

Shalonda

Stayed 2 nights in Mar 2023

10/10 Excellent

Terrance

Liked: Staff & service, amenities, property conditions & facilities
Room was great
Stayed 2 nights in Mar 2023

4/10 Poor

Rebeka

Traveled with partner
Disliked: Property conditions & facilities
Elevator was broken, was given the room on 4 th floor and when got into room it wreaked of cig smoke so we didn’t stay..very disappointing
Stayed 1 night in Feb 2023
Response from Brooke on 2023/3/3
I am so sorry you had a less than stellar stay with us! We hope you will give us another try in the future. Thank you for your feedback

2/10 Terrible

Clarise

Stayed 7 nights in Jan 2023

2/10 Terrible

Sparkle

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect it was as if it was a stay at home. I mean the aura of the entire building when I only stayed in one room was amazing.
Response from Woodspring Suites Chicago/Tinley Park on 2023/1/15
Thank you for choosing Woodspring Suites Tinley Park for your lodging needs. We do pride ourselves in making our establishment a home away from home. We look forward to having the opportunity to serve you again.

8/10 Good

Shana

Traveled with partner
I liked that there were full size appliances
Response from Woodspring Suites Chicago/Tinley Park on 2023/1/2
Thank you we hope that your stay met your satisfaction. Thank you for choosing Woodspring Suites Tinley Park for your accommodations.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Decent for a quick stay!
If you need to check in after 11p you’ll need to call and a pleasant young man will come help you. Front door looks more like an apartment than a hotel.
Stayed 1 night in Nov 2022
Response from Hotel Representative on 2022/11/21
Thank you for choosing us and for sharing about your stay! We are glad to hear that our overnight team was pleasant and helpful. We hope to see you again!

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

charles

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
no comment
Stayed 7 nights in Sep 2022