「Very disappointing experience — especially compared to our stay in December.
Upon arrival, we were told our reserved room was only available for three nights and that we would need to move for one. We declined. We were then offered a much smaller, dated room instead. After two hours of discussion, we were finally given the exact room category we had originally booked — and stayed in previously. No apology, no accountability.
Staff repeatedly insisted the duplex we reserved was smaller than the...
「Very disappointing experience — especially compared to our stay in December.
Upon arrival, we were told our reserved room was only available for three nights and that we would need to move for one. We declined. We were then offered a much smaller, dated room instead. After two hours of discussion, we were finally given the exact room category we had originally booked — and stayed in previously. No apology, no accountability.
Staff repeatedly insisted the duplex we reserved was smaller than the...
Eugenia