1/5 Terrible
natalie, saddle river
Traveled with family
2022/7/1
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a handicap room because I have cancer, am in chemotherapy and have a hip&knee replacement. When we arrived I was told the manager, Kim, gave the handicap accessible room to someone else “who needed it”. When we challenged her on How she gave away the handicap room without ever seeing me she told me to “be kind towards the person she gave my room to”. I said you’re kidding right? And she said “be kind to her too”. She went on when pressed to explain that Expedia reservations she considers false as to room needs so she generally ignores the room type. She said if I really cared what I was buying I wouldn’t have used an on line site like Expedia. She said I should use Expedia to identify the hotel then call directly as “that’s what smart travelers do”.
The breakfast of powdered eggs was disgusting; they had no waffle maker; overall the free breakfast was a waste.
We had two rooms. The rooms were pretty beat up and had no extra blanket. You had to special request a blanket. The hotel is on the verge of being decrepit with uneven floors hidden under the carpet.
Stayed 1 night in Jun 2022