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Quality Inn West Springfield

Photo gallery for Quality Inn West Springfield

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Desk, blackout drapes, soundproofing, iron/ironing board

Overview of Quality Inn West Springfield

Quality Inn West Springfield

2.5 star property

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
1150 Riverdale St, West Springfield, MA, 01089

Explore the area

  • Popular LocationOlympia Ice Center9 min walk
  • Popular LocationBig E3 min drive
  • Popular LocationJosiah Day House4 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive

Choose dates to view prices

About this area

West Springfield

Located in West Springfield, Quality Inn West Springfield is in the city center and next to a golf course. Naismith Memorial Basketball Hall of Fame and Springfield Museums are cultural highlights, and travelers looking to shop may want to visit Holyoke Mall. Don't miss out on a visit to Six Flags New England. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like horse riding, cave exploring, and mountain climbing nearby.

What's nearby

  • Olympia Ice Center - 9 min walk
  • Big E - 3 min drive
  • Josiah Day House - 4 min drive
  • Holyoke Mall - 5 min drive
  • Chicopee Falls Dam - 8 min drive

Getting around

  • Springfield Union Station - 6 min drive
  • Bradley Intl. Airport (BDL) - 25 min drive

About this property

Quality Inn West Springfield

Hotel in West Springfield with free breakfast and fitness center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

Chinese (Mandarin), English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18 holes of golf
  • Fitness center
  • Seasonal outdoor pool
  • Shopping mall
  • Ziplining

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space (600 square feet)
  • Meeting rooms - 3

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 12.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Up to 4 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 244 out of 981 reviews
5 - Excellent 25%
Rating 4 - Good. 357 out of 981 reviews
4 - Good 36%
Rating 3 - Okay. 223 out of 981 reviews
3 - Okay 23%
Rating 2 - Poor. 91 out of 981 reviews
2 - Poor 9%
Rating 1 - Terrible. 66 out of 981 reviews
1 - Terrible 7%

3.8/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Staff & service, property conditions & facilities
Older property than seen in the pictures however, my room was ample and nice…
Stayed 2 nights in May 2022

3/5 Okay

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were decent, but once you left the room you were reminded of where you really were. The hallways had a muggy smell with random good smells from wall plug-ins. The pool I didn’t even touch because of the weird surface texture that you can see in the reflection. Then there was no room service which I didn’t know, but maybe I just didn’t read it. In the rooms they were nice but a very weird smell so I had to spray my own body spray to mask it, and the shower nozzle popped off along with the toilet paper holder. Overall a “meh” experience.
Stayed 3 nights in May 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly. Not overly competent on making room keys. We were sent to our room with 2 blank key cards. The furnishings are old, the laminate is pulling off the furniture.
Stayed 2 nights in May 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. I arrived at 3pm my check in time and room not even ready I was told to leave and they would call me at 7pm I went there personally again because I never received a call. And they said room was just ready so I lost 4 hours of my promise time I paid for. No discount offered nothing… dirty run down hotel pool was a joke DONT BOOK
Stayed 1 night in May 2022

4/5 Good

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
It was clean but to old
Stayed 2 nights in May 2022