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Regency Inn & Suites

Photo gallery for Regency Inn & Suites

Featured Image
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
40-inch flat-screen TV with cable channels

Overview of Regency Inn & Suites

Regency Inn & Suites

2.0 star property
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
21 Baldwin Street, West Springfield, MA, 01089

Explore the area

  • Popular LocationEastern States Exposition3 min walk
  • Popular LocationMassMutual Center3 min drive
  • Popular LocationJosiah Day House3 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)20 min drive

Choose dates to view prices

About this area

West Springfield

Located in West Springfield, Regency Inn & Suites is in the business district and near a metro station. Holyoke Mall is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Naismith Memorial Basketball Hall of Fame and Six Flags New England. Springfield Science Museum and Zoo in Forest Park and Education Center are also worth visiting. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. Guests love the hotel's location for the sightseeing.

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • Quadrangle - 3 min drive
  • MGM Springfield - 3 min drive
  • Josiah Day House - 3 min drive

Getting around

  • Springfield Union Station - 4 min drive
  • Bradley Intl. Airport (BDL) - 20 min drive

About this property

Regency Inn & Suites

Suburban hotel with 24-hour business center and conference center
A 24-hour business center, a conference center, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and a 24-hour front desk. All 48 rooms feature comforts like pillowtop beds and Egyptian cotton sheets, while conveniences include refrigerators and microwaves. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find coffee makers and hair dryers.
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators and microwaves.

Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free offsite parking within 1 ft; reservations required

Family friendly

  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference center (800 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Pet fee: USD 25
  • Service animals are exempt from fees
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Overall score and ratings

3.1
Rating 5 - Excellent. 105 out of 570 reviews
5 - Excellent 18%
Rating 4 - Good. 133 out of 570 reviews
4 - Good 23%
Rating 3 - Okay. 126 out of 570 reviews
3 - Okay 22%
Rating 2 - Poor. 103 out of 570 reviews
2 - Poor 18%
Rating 1 - Terrible. 103 out of 570 reviews
1 - Terrible 18%

3.3/5

Cleanliness

3.6/5

Staff & service

2.3/5

Amenities

2.8/5

Property conditions & facilities

3/5 Okay

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

3/5 Okay

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2021