When I checked in at 11 PM, I specifically asked about the shuttle service to the airport was told that they started at 3:30 AM which worked out great since our flight was at 6:50 AM. We got up, went down to the desk to grab the shuttle by 430 and was told that we had to have booked it prior. That was not told to me when I checked in so you can imagine my frustration when I possibly was not going to have a shuttle to the airport in time for my flight.