Marriott Hotels & Resorts Southwest Houston hotels

"The hotel & staff were wonderful. "

"The kitchen could actually use dish detergent for the sink, not that powder. Also, the tub could've been cleaner try a magic eraser and the tub drain was stopped up, but that was fixed during our stay. "

"My suitcase was soaked at the bottom due to a leak from the wall that wasn’t discovered until the next morning after attempting to get dressed. I was overly irritated because I was offered a free upgrade from the room I originally booked and the rooms were not up to par for the amount of money being charged; old bathrooms, insufficient lighting in them "

"Customer service. We know BAD customer service when we see it, but how often do you see GOOD? Even rarer still is GREAT customer service! Today I personally experienced amazing customer service! My team and I were sitting in the lobby of our hotel (Holiday Inn Express, Houston Galleria) working before our next meeting and I was coughing due to my allergies. Dazhanae came over and offered all 3 of us bottled water. We were thankful and then later she came back and brought me 3 cups... hot water, lemon, and condiments and a tea bag (honey, sugar). She even brought me a fresh box of Kleenex!! No questions about why we were still hanging out working in the lobby, why I was coughing, etc. Just genuine care and concern. I went back to talk to her and get a picture, introduced myself and told her how much I appreciated her. I mentioned I live in Ft Worth and run a dementia day program. She then said, "I started in senior living, memory care!" What a small world! I'm happy for Holiday Inn Express for having such a great employee, but I'm sad for the senior living community that doesn't have this great employee, (but that's another post on retaining those gems that work in senior living over the long term!) "I told her, if my day program was in Houston I'd be hiring her!" It's the little things that make a big difference! "

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"Property was excellent"

"Excellent gym, breakfast at bloom and bees was great "

"The hotel was nice however my biggest complaint would be about the housekeeping service. We requested for housekeeping expecting the dirty sheets and pillowcases to be replaced with clean ones however upon inspecting we realized that they were not replaced but flipped over. The floors also weren’t vacuumed because the same crumbs and dirt on the floor was still there after the service. The rating would have been higher however after what we experienced with the housekeeping service it raises the question if the sheets present when we checked in was ever washed or replaced. Also the elevator was quite slow. "

"The guests and amount of chaos at the hotel made us feel unsafe. There were 12 -14 motorcyclists parked in the garage, that would blast music and smoke pot, no one told them to turn the music off or leave the garage. They were all in the lobby, and made inappropriate comments to us."