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"Our family’s experience was somewhat unpleasant on the beginning of our check-in. The room they originally assigned us had a moldy smell the moment we opened the door. Unlike a typical hotel where the room’s aircon is centralized and left on before the guest check-in. Guam Plaza Resort uses a split type aircon that would only be turned on upon the guest’s entrance in the room. When my husband brought it to the front desk’s attention, the assigned night manager was not helpful. The moldy smell was only addressed because the housekeeping staff overheard my husband and she willingly accompanied my husband to our room to double check. If it was left to the assigned night manager, our room change would have not been addressed and we would have been stuck for 3 nights in a moldy smelling room. Most of the front desk staff were not friendly and approachable throughout our stay at the hotel. My children ages 7 & 14 doesn’t want to return to Guam Plaza Resort on our next trip. "

"The staff were super friendly and very welcoming."

"Resort is in dire need of renovation, with multiple issues/appliances falling apart etc. The kids don't care though, still loved it. Staff lovely and helpful, but overwhelmed and desperately understaffed by the looks. If price is ok and you have young children, its still a good stay, but would strongly recommend staying away if childless/older children in favour of other options until they sort themselves out."

"The room was clean and the staff were very nice. It would have been nice to know what wasn't included in the "all inclusive package" before ordering something and having to pay for it. There could have been more ala carte restaurants."

"Loved it! Everything was great, the overwater bungalow was a great place to relax in the day. The food was ok - expected it to be amazing for the price but plenty of options."

"DO NOT STAY HERE!! The property is run down, the service is non existence and they give “Fiji time” a whole new meaning of slow/incapable. We had issues from the moment we checked in."

"It's a family resort, great for beach and sun. Staff are really friendly and helpful. We met with 18 family members and we really enjoyed our time here.."

"Most beautiful once in a lifetime stay! The staff were welcoming and very accommodating! Will definitely recommend to other travelers! "

"Is a great place to stay if you are in transit. 5 minutes from airport. Good food and friendly staff! 😊"