I was very disappointed in the service. In emails, they were surprisingly curt and unhelpful. While staying there, I asked them to book me a one way taxi ride from the hotel to Fagasa Pass in order to do the Mount Álava trail. When I asked the front desk to check the cost, they told me the charge would be $50, but when I afterwards checked with locals, and confronted the front desk again, they confirmed it should’ve cost $35 tops. When I complained, management refused to take any responsibility for facilitating this swindle and claimed that they shouldn’t need to look out for their guests when they are acting as intermediaries, nor should they be aware of average taxi prices. They went so far as to tell me that I should’ve taken photos of the cab, as if it were my mistake to have trusted the hotel to book a reliable taxi in the first place.
Additionally, when I asked about how to get back from Vatia after hiking, rather than go through any effort to find me a solid solution, they simply told me to ask a local for help instead once I got there. Ironically, the front desk’s refusal to help me themselves was one of the better (non)actions they took, and I ended up hitchhiking with a very kind family.
WiFi costs an additional $5 a day.
Although the rooms look clean on the surface, any closer look reveals layers of grime that have not been addressed, especially in the bathroom.
The hotel is convenient to the airport and little else.