Sonsoto Vacations

"I was awakened at 12.20am by the guest next door slamming his door. I rang Reception and they said they would have a word with him. That didn't work. The next night he woke me up at 4.30am. I rang Reception: the receptionist said they couldn't hear the door slam (I was on the 5th floor). When I insisted, they moved me to a room that was badly in need of refurbishment. They have not yet agreed to refund me for the two sleepless nights, despite admitting that the behaviour of the guest next door...

"Excellent"

"Check in took over 40 minutes for the 3 rooms we booked and then they charged an additional 30 euros for a second bed in the room when we had already paid the 3 person rate on Expedia. Terrible customer service. There’s much better places to stay in Segovia. This is a run down student hostel and the AC doesn’t work."

"Lovely characterful property that has been renovated to a good standard. We were in the cloisters and the rooms are lovely. It is worth eating in the cloisters as the food is good and the setting fabulous. It was a highlight of our 2 day stay. The hotel is at the start of the aqueduct and is a bit of a walk into the old town but it wouldn't stop us staying again."

"Beautiful and big hotel. Nice balcony. Amazing views from everywhere. Easy parking. Good restaurant. Bed and pillows were not super comfortable however. High class. Not too far from city center."

"Gracias"

"If you book this hotel and you use Google maps to find it, then put in Gandullas only as this is the village the hotel is in. Maps took me to 3 different places before some locals at my third stop gave me the correct address. They said I was in Pinuecar and not Gandullas. Very hard to find. But then I was able to access the property but there is nothing in the village by way of bars or restaurants. I had to go onto the next town to find something to eat. But I have to say I had a comfortable...