Good location! Right in front of Plaza Mayor. Horrible service, if there is any! The front desk is so ignorant and careless about the request from the guests. I have to move my luggage in and out of the check room and limited information provided about the city. Very bad service at front desk! Besides, the hotel has bad sound proof system, you can hear everything from corridor. Not recommended!
Very convenient location. But for those who requires absolute quietness, please choose another hotel.
真實旅客
2/10 很糟糕
Evry,HIALEAH
家庭旅遊
2025 年 7 月 29 日
不喜歡:整潔度、員工素質和住宿環境和硬體
While I do appreciate the courteous service at check-in and during breakfast, the rest of my experience was extremely disappointing. There was a failure in the cold water supply line, which I was informed originated from a city-wide issue. However, this situation made it impossible to use the bathroom at all—neither for showering nor for any basic hygiene needs—from the night of my arrival until at least 9:30 a.m. the next morning.
I understand that technical issues can happen unexpectedly and may be out of your direct control. However, this does not absolve the hotel of responsibility. At no point was a formal apology offered, and no alternatives or gestures of consideration were provided. Upon checkout, there was no inquiry about how my stay was or any expression of empathy regarding the incident.
What I experienced falls far below the standards of hospitality I expected when booking with your hotel. I paid for a habitable room and a minimum level of service, which was clearly not delivered.
Evry
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Christopher
家庭旅遊
2025 年 7 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
Valet parking on arrival and the room and staff were wonderful! Fantastic central location and walking distance to the sites in the area! Wonderful stay!
Christopher
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Susanne
2025 年 7 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Sehr schönes Hotel im Herzen Segovias
Susanne
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Brenda
家庭旅遊
2025 年 7 月 5 日
喜歡:設施服務和住宿環境和硬體
El hotel estuvo muy cómodo para mi familia de 4 personas, nos dieron un “early check in “ todo muy limpio y organizado. Muy buena hubicacion al frente de la catedral y con distancias caminables a todo lugar. Altamente recomendado
Brenda
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Yohandy
家庭旅遊
2025 年 6 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
Yohandy
於 2025 年 6 月住了 2 晚
10/10 有夠讚
arsenio
2025 年 6 月 27 日
Center of the town
arsenio
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Lily,Houston
情侶出遊
2025 年 6 月 25 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was perfect! We were on the 4th floor, right in front of the main plaza in Segovis. Couldn't have asked for a better view. It was magnificent.
Staff wonderful and great breakfast.
Will be back.