"Given the name, reputation and the price level, the Four Seasons Bora Bora was somewhat of a disappointment.
Yes, it's a prestigious hotel with one of the best locations in the world, amenities and services to match, but the Four Seasons also comes with high level expectations which were certainly not met.
While the food was top quality, the selection less so, especially at breakfast. The buffet offered exactly one type of juice-not sure if it was fresh or not, and one ice tea. One juice at the Four Seasons? Two other resorts we visited on this trip offered 8 and 6 juice kinds respectively. The fresh fruit and other item selection was also good quality, but limited choice. We have had better options at some all-inclusives in Mexico.
The transfer to the main island when leaving was an unpleasant experience curated by incompetent staff. The boat was leaving while our luggage was still on shore. Luckily we noticed and they had to come back to retrieve it. The boat staff also had an unpleasant, begrudging attitude when we reached the main island. We had to request our luggage specifically, otherwise it probably would have been left on the boat. Some customer service training might be useful for these particularly disagreeable staff.
Lastly, while the rooms were beautifully designed, decorated and spotlessly clean, 8 out of 10 pillows on the two beds had a funky, musty, cheesy smell. Luckily there were two that were actually useable. Perhaps they could change them more often?"
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