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Reviews of Le Méridien Shanghai, Minhang

5 out of 5
Le Méridien Shanghai, Minhang
3199 Cao Bao Road, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 157 reviews" "
Rating 8 - Good. 37 out of 157 reviews" "
Rating 6 - Okay. 7 out of 157 reviews" "
Rating 4 - Poor. 6 out of 157 reviews" "
Rating 2 - Terrible. 7 out of 157 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jigna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we Re very helpful and friendly
Stayed 6 nights in Apr 2024

10/10 Excellent

Newton, Hercules

Liked: Amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

2/10 Terrible

Honggang

Stayed 1 night in Jan 2024

10/10 Excellent

jean claude

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Wick on 2024/2/1
Dear jean, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wick on 2024/2/1
Dear mike, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

Angus

Stayed 2 nights in Jan 2024
Response from Wick on 2024/2/1
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

Honggang

Business traveler
Stayed 5 nights in Jan 2024
Response from Wick on 2024/2/1
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

6/10 Okay

Mun Yuk

Stayed 4 nights in Jan 2024
Response from Wick on 2024/2/1
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

6/10 Okay

Wai Keung

Stayed 3 nights in Dec 2023
Response from Wick on 2024/2/1
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

4/10 Poor

Tsuihua

Stayed 4 nights in Nov 2023
Response from Wick on 2024/2/1
Dear Tsuihua, Thank you for taking the time to provide us with your comment on your stay. In the meantime, we have taken note of the stay which did not meet your expectations and will continue to make improvements. We do hope to have the opportunity to welcome you back on your next visit to Shanghai.

8/10 Good

Hock Leong

Stayed 9 nights in Oct 2023
Response from Wick Tong on 2023/11/22
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here.We are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay is amazing! Le Mei restaurant is very good! The foods are delicious. The staff of the hotel and the restaurant are very nice and helpful. We will stay again in this hotel in the future.
Stayed 1 night in Oct 2023
Response from Wick Tong on 2023/10/26
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here.We are looking forward to welcoming you back soon.

10/10 Excellent

O

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Wick on 2023/10/26
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here.We are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Thank you to the staff at reception, the sports facilities, and food and beverage. Everyone was very nice. A special thanks to Sonya for her warm and welcoming initiative.
Stayed 1 night in Oct 2023
Response from Wick on 2023/10/12
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here.We are looking forward to welcoming you back soon.

2/10 Terrible

JEONG A, Brooklyn

Stayed 1 night in Aug 2023
Response from Wick Tong on 2023/9/22
Dear guest, thank you for staying at Le Méridien Shanghai, Minhang. We regret that your stay was not satisfactory. We would like to hear more feedback from our guests so we can improve our service. Look forward to welcoming you again.

8/10 Good

Hock Leong

Stayed 10 nights in Aug 2023
Response from Wick Tong on 2023/8/29
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

2/10 Terrible

JuWon

Stayed 1 night in Jul 2023
Response from Wick on 2023/7/21
Dear guest, thank you for staying at Le Méridien Shanghai, Minhang. We regret that your stay was not satisfactory. We would like to hear more feedback from our guests so we can improve our service. Look forward to welcoming you again.

10/10 Excellent

Shifu

Stayed 2 nights in Jul 2023
Response from Wick on 2023/8/7
尊敬的宾客,感谢您入住上海闵行宝龙艾美酒店并给予好评。同时,非常感谢您为我们留下宝贵的意见,这将是我们改善日后工作的指导和方向。上海闵行宝龙艾美酒店坐落于大虹桥枢纽区,是备受瞩目的万豪集团旗下酒店。以优越地理位置与时尚设计闻名,毗邻宝龙美术馆,上海闵行博物馆,千年七宝老街及古寺,完美融合了上海的古典韵味与现代元素,是商务旅行与家庭度假的理想下榻之所。期待您再次光临!

10/10 Excellent

BYUNGSEOG

Stayed 1 night in Jul 2023
Response from Wick on 2023/7/10
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

Yingxun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Wick on 2023/7/3
尊敬的宾客,感谢您选择入住上海闵行宝龙艾美酒店并且给予好评,希望您在此度过了愉快的入住时光。我们希望倾听更多来自宾客的反馈,期待您再次光临。

10/10 Excellent

yingxun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Wick on 2023/6/28
尊敬的宾客,感谢您选择入住上海闵行宝龙艾美酒店并且给予好评,希望您在此度过了愉快的入住时光。我们希望倾听更多来自宾客的反馈,期待您再次光临。

2/10 Terrible

Hans

Stayed 3 nights in Jun 2023
Response from Wick on 2023/6/21
Dear guest, thank you for your feedback on your recent stay. We regret that your stay was not up to your satisfaction. We want to listen to more feedback from our guests so that we can improve our work. Your patronage and support is most appreciated and we sincerely hope that you would consider giving us the opportunity to welcome you back to our hotel and offer you the high service quality experience we have become known for.

4/10 Poor

Lei

Stayed 1 night in Jun 2023
Response from Wick on 2023/6/21
尊敬的宾客,感谢您的反馈。您的入住体验未能达到您的满意,我们深表遗憾。我们希望倾听更多来自宾客的反馈,以便我们提高和改善我们的工作。期待您再次光临。

10/10 Excellent

Wei-Zhong

Liked: Cleanliness, staff & service, property conditions & facilities
Well equipped hotel with a friendly staff. The breakfast buffet has both eastern and western options.
Stayed 4 nights in Jun 2023
Response from Wick on 2023/6/19
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you and your family had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

BYUNGSEOG

Stayed 6 nights in Jun 2023
Response from Wick on 2023/6/19
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful.
Stayed 1 night in Apr 2023
Response from Lois on 2023/5/11
Dear guest, thank you for staying at Le Meridien Shanghai Minhang and sharing your feedback with us. We’re glad to hear that you and your family had a good time here. Looking forward to welcoming you back soon.

10/10 Excellent

Guo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Wick Tong on 2020/2/28
尊敬的宾客, 感谢您下榻上海闵行宝龙艾美酒店。感谢您对酒店的肯定。酒店毗邻七宝老街、1700年古寺、繁华购物区及地铁枢纽,专设优雅别致的客房与设施,带您探索历史与现代的艺术碰撞,是商务及观光客人的理想之地。再次感谢您选择上海闵行宝龙艾美酒店,期待您的下次光临。

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2019
Response from Wick Tong on 2019/11/21
尊敬的宾客, 感谢您花时间分享您最近入住上海闵行宝龙艾美酒店的反馈,很抱歉我们此次服务没有达到您的预期,我们已经与我们的团队分享了您的反馈,为了提高我们的服务品质, 可否麻烦提供更多信息。敬请联络Wick Tong,酒店分机6501,谢谢!同时我们非常希望有机会欢迎您下次再来上海,期待与您再次相见!

2/10 Terrible

Verified traveler

Stayed 4 nights in Oct 2019
Response from Wick Tong on 2019/11/21
Dear Guest, Thank you for taking the time to share your feedback from your recent stay and please accept our sincere apologies. We have shared your feedback with our team. May I kindly invite you for assistance to provide us with more details under +86 21 5329 9999 at extension 6501, as our desire is to further explore on details and opportunities. Yours sincerely, Wick Tong Le Méridien Shanghai, Minhang

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
All good but AC did not really work.
Stayed 1 night in Aug 2019
Response from Wick Tong on 2019/8/15
Dear Guest, Thank you for staying at Le Méridien Shanghai, Minhang and for your compliment on the most part of the facilities. In the meantime, we have taken note of the AC which did not meet your expectations and will continue to make optimizations including upgrading AC system as well as FO services, and will put more focus on training our employees to ensure an outstanding experience. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Wick Tong on 2019/6/24
Dear Anonymous, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We were overjoyed that you are satisfied with your stay with us. And we hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs to ensure a great experience to each of our guest. We hope to look forward to welcoming you back with our best regards in the near future. Yours sincerely, Wick Tong

10/10 Excellent

Pankaj, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern new hotel, located in a desirable area near Hongqiao airport in Shanghai. All amenities high end.
Stayed 4 nights in May 2019
Response from Wick Tong on 2019/6/3
Dear Pankaj, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We were overjoyed that you are satisfied with the amenities provided in our well-pointed guest room as well as the location. And we hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs to ensure a great experience to each of our guest. We hope to look forward to welcoming you back with our best regards in the near future. Yours sincerely,

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Wick Tong on 2019/6/3
Dear Pankaj, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs to ensure a great experience to each of our guest. We hope to look forward to welcoming you back with our best regards in the near future. Yours sincerely,

10/10 Excellent

Pankaj

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very modern hotel, well located. Great room amenities, sumptuous breakfast
Stayed 1 night in May 2019
Response from Wick Tong on 2019/6/3
Dear Pankaj, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We were overjoyed that you are satisfied with the eye opener breakfast as well as the convenient location. And we hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs to ensure a great experience to each of our guest. We hope to look forward to welcoming you back with our best regards in the near future. Yours sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, 10 minute walk to subway, nearby small mall with F&B outlets. Nice rooms and great breakfast spread.
Stayed 4 nights in Apr 2019
Response from Wick Tong on 2019/6/3
Dear Anonymous, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We were overjoyed that you are satisfied with the eye opener breakfast as well as the convenient location. And we hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs to ensure a great experience to each of our guest. We hope to look forward to welcoming you back with our best regards in the near future. Yours sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness
Is it a genuine 4-star or is it really just 3-star
Quality of executive lounge is poor. The biggest disappointment is the restaurant at the lobby level. I made the mistake of treating a local friend at the restaurant without checking it out, it was a disaster, the worst buffet I have seen. It is rather sad to see the quality of a known global brand fallen to such a level.
Stayed 2 nights in Apr 2019
Response from Wick Tong on 2019/6/3
Dear Anonymous, Thank you very much for taking the time to share your feedback. We are very concerned on your finding and wish to apologise profoundly for the incorrect serving and response. May I kindly invite you for assistance to provide us with more details under Wick Tong@lemeridienhotels.com as our desire is to further explore on details and opportunities. Best Regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very nice clean rooms. Spacious workout facility. Starbucks and lots of restaurants across the street. Short walk to the subway make connection throughout Shanghai easy.
Stayed 6 nights in Apr 2019
Response from Wick Tong on 2019/6/3
Dear Anonymous, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We were overjoyed that you are satisfied with our well-pointed guest room as well as the location and the facilities nearby. And we hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs to ensure a great experience to each of our guest. We hope to look forward to welcoming you back with our best regards in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, convenient and modern hotel. A big shopping mall nearby with many foods to eat and things to buy. Very near to Hungqiao airport. I will choose this hotel when I go to Shanghai again.
Stayed 5 nights in Feb 2019
Response from Kate Yang on 2019/2/18
Dear Anonymous, Happy Chinese New Year! Thank you for your time to share these gracious feedbacks on Le Méridien Shanghai, Minhang. We were overjoyed that you are satisfied with our location ,as well as the facilities of our hotel. And we hold your appreciation in high esteem.It is truly an encouragement for us to go extra miles to lean focus on the training of our staffs and to ensure a great experience to each of our guest. We hope to look forward to welcoming you back in the near future. Yours sincerely, Kate Yang

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad we stayed here!
Le Meridien was everything I wanted it to be: swanky, clean, spacious, good vibes, and good service. My fiancé and I had breakfast one morning as well, which was fantastic. We also loved exploring Qibao Ancient Town nearby. The mall next door was also very convenient. We stayed here a couple nights for fun before heading closer into town for business. Recommend this hotel if you want to see the nearby water towns, need accomodations close to SHA airport, or want a nice, modern, comfortable hotel. Definitely recommend.
Stayed 2 nights in Dec 2018
Response from 04217_Marcom on 2018/12/27
Dear RJ, Thank you for your time to share these gracious feedbacks on Le Méridien Shanghai, Minhang.We were overjoyed that you are satisfied with our service, and it is truly an encouragement for us to go extra miles to ensure a great experience and well-being trip to each of our guest.We are also delighted to know that you and your fiancé loved exploring destination nearby.Thank you again for your praise.We look forward to welcoming you back soon. Yours sincerely, Wick Tong

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and comfortable hotel. Will stay again.
Stayed 6 nights in Dec 2018
Response from 04217_Marcom on 2018/12/11
Dear John, Thank you for your time to share these gracious feedbacks on Le Meridien Shanghai, Minhang. We truly appreciate your high esteem of our room facility as well as experiences during your stay, we put a lot of focus on training our employees to ensure an outstanding experience. We look forward to welcoming you back soon during Christmas.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Judy Yu on 2018/11/9
Dear guests, thank you very much for your stay at the Le Méridien Shanghai, Minhang and give an evaluation. I am very glad that this stay has brought you a pleasant experience and I look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice new hotel and great interial design. If you are catching flight near Hongqiao, must stay
Stayed 1 night in Sep 2018
Response from Judy Yu on 2018/10/8
Dear guests, thank you very much for your stay at the Le Méridien Shanghai, Minhang and give an evaluation. I am very glad that this stay has brought you a pleasant experience and I look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 2 nights in Aug 2018
Response from Judy Yu on 2018/9/6
Dear guests, thank you very much for your stay at the Le Méridien Shanghai, Minhang and give an evaluation. I am very glad that this stay has brought you a pleasant experience and I look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018
Response from Judy Yu on 2018/8/20
Dear guests, thank you very much for your stay at the Le Méridien Shanghai, Minhang and give an evaluation. I am very glad that this stay has brought you a pleasant experience and I look forward to seeing you again!

10/10 Excellent

Marc Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great value
Aside from some issues communicating with room service, the staff at this hotel is fantastic, friendly and super helpful. The hotel is new and totally gorgeous, super cozy, clean, great amenities. Breakfast is average; I think they should focus on quality over quantity.
Stayed 3 nights in Jul 2018
Response from Judy on 2018/8/6
Dear Guest,Thank you for choosing Le Meridien Shanghai Minhang on your recent stay, and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.

2/10 Terrible

Anthony

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Apart from flea ridden bedding the hotel was fine.
My last night I was bitten Bady by fleas in the bed. I mentioned it when checking out. At my next destination Hong Kong I had to see a doctor as the bites had swollen and very painful.
Stayed 2 nights in Jul 2018
Response from Judy on 2018/8/6
Dear Mr. Stillwell, greetings from shanghai ! thank you for your sharing, understand how terrible situation during your trip , our hotel management will reach out you for more information, hope you will recovery soon!

4/10 Poor

Sab, Cleveland, OH

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I got ripped off by the hotel
I prepaid for this hotel through Expedia and I explained them when checking in. They confirmed my hotel booking was prepaid through Expedia. On the day, I was checking out, the receptionist gave me a bill for 3,129 RMB and she said she charged my credit card on file. It took me a good 15 minutes to explain her she shouldn't have charged me the money and I showed her the prepaid transaction. Finally, she agreed after I showed her the proof and said my account will be credited in a couple of days. This happened on 6/19 and today is 6/28. Not sure, what couple of days meant to her. Now, I am calling American Express to dispute and jumping through hoops to get this figured out. This was my first time stay at this Le Meridien. I always stay at the one near People Square. This will definitely be my last stay as well.
Stayed 4 nights in Jun 2018
Response from Judy Yu on 2018/7/5
Dear Guest,Thank you for choosing Le Méridien , Minhang,Shanghai!Please accept our sincere apologies for any inconvenience caused during your stay.For the issue you mentioned.We have passed on to the relevant departments of the hotel to avoid the recurrence of such incidents.I look forward to meeting you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. A little slow on check in. But facilities in gym and pool excellent. Great food and breakfast facilities
Stayed 1 night in May 2018
Response from Judy Yu on 2018/6/6
Dear Guest,Thank you for choosing Le Méridien Shanghai, Minhang!Please accept our sincere apologies for any inconvenience caused during your stay.For the issue you mentioned.We have passed on to the relevant departments of the hotel to avoid the recurrence of such incidents.We always believe that a good word of mouth must be recommended from the most sincere customer satisfaction, and we are also very honored to provide you with the best quality service. I look forward to meeting you again!

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Elsa Leung on 2018/1/8
尊敬的宾客,非常感谢您入住上海闵行宝龙艾美酒店并给予评价,很高兴本次入住给您带来了愉快的体验,期待再次与您相见!