Upon check in, was asked my name, gave it to him, phone rings he answers the phone, proceeds to help the person on the phone, finally gets back to me, he has totally forgotten my name, gets my details, does not offer ANY information, he tells me I am in room 817, physically writes down 821 on my card keys, DOES not offer any cookies, when I ask him about the shuttle service to the airport, he says they are going all night, I then ask if we need to reserve a spot on the shuttle, he says no, I then have to ask when the shuttle leaves, his reply is every 20 minutes, to which I ask do they leave on the hour? HONESTLY, I found it painful! PS. I did end up going to room 821, exactly what was written on my key envelope.