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4.4
Excellent
Rating 5 - Excellent. 589 out of 1080 reviews
5 - Excellent 55%
Rating 4 - Good. 416 out of 1080 reviews
4 - Good 39%
Rating 3 - Okay. 41 out of 1080 reviews
3 - Okay 4%
Rating 2 - Poor. 29 out of 1080 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 1080 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to critical circumstances of COVID-19, the hotel was very quiet but comfortable. The smile of the receptionist made me feeling happy.
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and hotel!
Excellent location right next to Ramen Alley, night clubs, and the train station so you can go anywhere from here. Lots of shopping around this area. The room was larger than most traditional Japanese hotels I’ve been to. Bed was really nice, bathroom was clean. The only thing I would change would be the pillows, they weren’t very comfy. Check in was fast and easy and the staff was very helpful and spoke english.
Stayed 4 nights in Dec 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Friendly and helpful staff. Great location.
Stayed 4 nights in Nov 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was super cozy staying at Mercure Sapporo. The bath and toilet area is clean and it has a very nice and relaxing feel.
Stayed 4 nights in Dec 2020