"Amazing hotel. Great location and fabulous, dedicated staff. I got a non-smoking room and was placed in the room where somebody smoked against the rules. The staff was super helpful: upgraded me to a wonderful room made sure I was comfortable and had amenities I needed. Breakfast was divine. I had a combination of Western and Japanese. The omelet is a work of art! I loved the Miso soup, which actually changed everyday, but each time it was a culinary triumph. Fermented soybeans were also superb. Local yoghurt is to die for. Each day there was a different selection of Jelly for dessert. I loved the coffee variant. The I am only sorry to missed on the opportunity to have a in-room massage. I will return here with great joy."
"Incredible hotel! Location was absolutely perfect for our first visit in Sapporo - it was within walking distance to most sites like the Sapporo Tower, Nijo Market, Tanu street, etc.
Staff were so friendly and helpful. The room is small for North American standards but very efficient and has everything you need, as well as very clean.
Thank you so much for the wonderful stay and we cannot wait to come back!"
"Tokyu Stay is a nice property and centrally located. The staff were very nice and gave us great restaurant recommendations. Breakfasts were good and staff there were friendly. We had a late flight and the front desk gladly held our luggage in storage for us. The room could have been bigger, but for Japan, it was quite sufficient. We would stay there again in future."
"Corner room was spacious for Japan standard. Separate toilet and bath stands out. Amenities and separate facilities for hot baths for both men and ladies were good too. Excellent location but not directly connected to the massive underground areas"
"Staff were friendly and efficient. The main building was older but well maintained. Breakfast buffet offered a great selection of Western and Japanese food. Would be nice if they can also add some Sashimi dishes like some other local hotels do. Overall experience was very good."