Search Motels in Santa Barbara Urban Wine Trail

"Title: Significant Decline in Service and Lack of Professionalism ​We have stayed at this property several times in the past and always enjoyed our visits, which is why we chose to return. Unfortunately, our most recent stay was deeply disappointing due to a series of service failures and unprofessional conduct. ​The Valet Experience: Upon arrival, we received no assistance with offloading our vehicle. Worse, the valet team misplaced our keys for nearly 30 minutes. Throughout this ordeal, the staff remained unapologetic, dismissive, and entirely unprofessional. It was an incredibly frustrating start to our trip. ​Billing Issues: To make matters worse, we found that we were overcharged for our stay. When I approached management to resolve the discrepancy and requested an itemized receipt, my request was flatly refused. This lack of transparency regarding financial charges is unacceptable for any hospitality establishment. ​Final Verdict: While we previously valued this hotel, the combination of poor logistics, rude staff, and questionable billing practices has ensured that we will not be returning. I would advise future guests to double-check their statements and be prepared for a lack of basic courtesy from the service teams."

"The hotel looked nice from the site but was even better in person. Smelled great an had an amazing decor. They told me they had a renovation a while back so it seems they have modernized it. Staff was great as well parking attendants. "

"Cute edit, fun pool, clean, and close to the beach "

"Room is dusty, stain sheets and comforter. Stain towels, it looks like unwashed. Understaffed but friendly. Breakfast is okay. Overall the place is okay."

"It is clean, the bed is comfortable, and the staff was nice. The location is beautiful. The AC is a bit loud, and it might be slightly expensive for what it offers."

"The rooms were beautiful and large. We were in a back building that was a block from the main hotel entrance but the bell hop brought our bags to our room which was nice. The pool is smaller than I thought and bar was not open. The location is amazing. "

"Lights did work in bathroom or above sink. Informed night clerk who wasn’t able to have it fixed and would let day clerk know. When checking out day clerk was unaware of problem until I brought it up. There was no room change or compensation provided. "

"We only stayed one night as we were traveling through but the staff was nice, room was clean"

"Great location"