Find Family Hotels in San Marcos, CA

"I called the hotel at 2pm to ask what time check in was at the gentleman that answered Stated that it was at 4 pm he then took my number and said be would call as soon as the room was ready.he never called. Went to the hotel at 4 pm to check in and the rooms were still not ready. We rented a hotel so we can shower and change to get ready for a wedding we were attending at the Hilton across the freeway that started at 5pm so we just had to go to the restroom of a gas station to change and freshen up after our 7 hour car ride. So then I came back at 8 pm to check in. When I pulled up to the lobby it was under construction and there were very little visible sign showing were to check in. I then informed the manager about the inconvenience and she stated she would waive the $13 resort fee but she never did. Never staying here ever again to top it off after checking in my room and bringing my luggage in I found the room was dirty. At that point I didn’t feel like saying anything I just wanted to be in a room due to the eventful night I was having. On top of the closet I found a pack of cigarettes and a box of soda pop(empty) and a note with a phone number apologizing for hitting someone car. At check out I informed the front desk and she didn’t know what to do with the information I gave her. "

"Takes 15 dollars to connect WiFi is crazy"

"Cockroaches inside bathroom crawling yack!! Beds ewww pillows window looks like tons of holes "

"Clean room but sofas in bad condition , great breakfast"

"Room great didn’t get room service as requested and ac didn’t work they went to fix 2x worked a few hours and quit again both times"

"Everything was great! The only problem I had was that the bathroom door would not stay closed. It was slide open. I had to use a towel to keep it closed."

"Best spot to get away from the busy life."

"The hotel cleaning staff stole an iPad we left. "

"No hot water in my room and no new room. Everyone should be fired "