All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very friendly staff breakfast staff were really kind had great food options and great service
Julian
Stayed 1 night in Apr 2024
Response from Seema Kumar General Manager on 2024/4/23
Hello Julian,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Seema Kumar General Manager on 2024/4/22
Hello Maria Isabel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Hello Alejandro,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Seema Kumar General Manager on 2024/4/10
Hello Richard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 Good
Steven
Traveled with family and small children, Business traveler
Overall, good. Biggest complaint is that I went to the desk to purchase a bottled soda. And it tasted kind of flat. I looked at the date and it was expired. Most of the sodas they had, had been expired for several months.
Steven
Stayed 1 night in Mar 2024
Response from Seema Kumar General Manager on 2024/3/18
Hello Steven,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
10/10 Excellent
Petelo
Business traveler
2024/3/13
Property was nice and liked that the breakfast was open early because I had to leave early to the airport.
Petelo
Stayed 1 night in Mar 2024
Response from Seema Kumar General Manager on 2024/3/14
Hello Petelo,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Everything excellent! Congrats to Sofia , she was helping us a lot!
Daniel
Stayed 2 nights in Feb 2024
Response from Seema Kumar on 2024/3/8
Hello Daniel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Rooms smell like wet carpet and elevators were broke and the bed is hard
Verified traveler
Stayed 2 nights in Jan 2024
Response from Fairfield Inn on 2024/1/19
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
4/10 Poor
Andy
2023/12/29
Andy
Stayed 1 night in Dec 2023
Response from Fairfield Inn on 2024/1/19
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
8/10 Good
Bhavana
2023/12/27
Bhavana
Stayed 1 night in Dec 2023
Response from Fairfield Inn on 2024/1/19
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Cesar g
2023/11/23
Cesar g
Stayed 2 nights in Nov 2023
Response from Fairfield Inn on 2024/1/19
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Michael
2023/11/10
Michael
Stayed 1 night in Nov 2023
Response from Fairfield Inn on 2023/11/15
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Fairfield Inn
4/10 Poor
Walter
2023/11/5
Walter
Stayed 1 night in Nov 2023
Response from Fairfield Inn on 2024/1/19
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
2/10 Terrible
David
Business traveler
2023/11/3
Disliked: Staff & service
David
Stayed 1 night in Nov 2023
Response from Fairfield Inn on 2023/11/15
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.
The place was super clean! It sucks that I had to pay $7 for parking
Christina
Stayed 1 night in Oct 2023
Response from Fairfield Inn on 2023/10/24
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Inn.
8/10 Good
Rodrigo
2023/9/23
Liked: Cleanliness
Good enough
Rodrigo
Stayed 1 night in Sep 2023
Response from Fairfield Inn on 2023/10/24
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Inn.
8/10 Good
Rogelio
2023/9/4
Liked: Cleanliness, staff & service, room comfort
Fair
Rogelio
Stayed 1 night in Sep 2023
Response from Fairfield Inn on 2023/9/5
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered.
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Fairfield Inn.
10/10 Excellent
Kamalanand
2023/8/24
Kamalanand
Stayed 3 nights in Aug 2023
6/10 Okay
Frank
2023/8/16
Frank
Stayed 2 nights in Jul 2023
Response from Front Desk on 2023/8/25
Sorry about the few issues you had during your stay here at Fairfield Inn.Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
10/10 Excellent
Criag
2023/8/13
Criag
Stayed 1 night in Aug 2023
Response from Fairfield Inn on 2023/8/15
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
10/10 Excellent
Christine
2023/8/10
Christine
Stayed 2 nights in Jul 2023
Response from Fairfield Inn on 2023/8/30
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Fairfield Inn.
4/10 Poor
Stephanie
2023/8/8
Liked: Staff & service
Disliked: Property conditions & facilities
Stephanie
Stayed 1 night in Aug 2023
Response from Fairfield Inn on 2023/8/12
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Fairfield Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management leadership team to ensure the necessary guidelines are in place. I hope you choose to stay with us again when your travels bring you back to the area.
4/10 Poor
Jorge
Traveled with family
2023/8/7
Liked: Cleanliness
Disliked: Property conditions & facilities
Tv didn’t work. We had problem with the ac,people next door were having a party on their room with loud music
Jorge
Stayed 1 night in Aug 2023
Response from Fairfield Inn on 2023/8/12
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Fairfield Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management leadership team to ensure the necessary guidelines are in place and reviewed to prevent problems from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excellent
Jose
2023/7/16
Jose
Stayed 1 night in Jul 2023
Response from Fairfield Inn on 2023/8/12
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our upper management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Michael
Business traveler
2023/7/11
Disliked: Cleanliness
Michael
Stayed 1 night in Jul 2023
Response from Fairfield Inn on 2023/8/12
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn.
It wasn’t made clear at the time of booking that it’s paid parking at this hotel.
Kishan
Stayed 1 night in Jul 2023
Response from Fairfield Inn on 2023/8/12
Hello, Mr. Kishan, Thank you for contacting us about parking. We appreciate your time. As per parking it's on our website and all the other booking websites. Sorry about the inconvenience. Hope you have a wonderful weekend. Thank you.
8/10 Good
Sherry
2023/6/17
Sherry
Stayed 1 night in Jun 2023
Response from Neha on 2023/8/12
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our upper management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Neha NamrataFront Office Manager
The hotel is far away from any shops , there is nothing nearby! Walking distance is 20 mins
IT’s inconvenience unless you have a car,
Felix
Stayed 3 nights in Mar 2023
Response from Team on 2023/3/9
Thank you for your valuable feedback. We apologize that our location wasn’t entirely convenient for you. We hope that our service, was worth the trip.
4/10 Poor
Cindy
Traveled with family
2023/1/9
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly. The breakfast was OK no complaints. It’s what I expected. My big complaint is The room fan/air conditioning is so loud. It sounds like an airplane taking off when you turn it on.
Cindy
Response from Moustafa Blaih on 2023/1/12
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.Please accept my sincere apology for any inconvenience the room AC may have caused you. Your comments were communicated to our engineering team to make sure that the inconvenience may not occur in the future.We hope to welcome you again soon and thank you for making us your home while away from home.
Room service is every other day which is okay. I asked for room service twice because I stayed 6 days. Not one time did anyone come in to tidy the room and refresh with new towels etc
Amy
Stayed 4 nights in Jan 2023
Response from Moustafa Blaih on 2023/1/8
Dear Amy,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel team. One thing I promise you that we will work to improve our guests experience.Please accept my sincere apology for less than a memorable stay. We indeed dropped the ball on your guest room cleaning. Excuses is not our style but I promise you we will not make the same mistake twice. Please know that we are extremely disappointed on not delivering on our promise and we hope you choose to stay with us again when your travels bring you back to the area.
6/10 Okay
ANA
2023/1/2
ANA
Stayed 2 nights in Dec 2022
Response from Moustafa on 2023/1/7
Dear Ana,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel team. We will work to improve guest experience. Would you kindly provide some feedback on the reasoning behind your low scoring.I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Okay
TERRI
Traveled with family
2023/1/2
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had window leak carpet was soaked. I was told that they are starting renovations
TERRI
Response from Moustafa on 2023/1/7
Dear Terri,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel team. We will work to improve our guests experience.Please accept my sincere apology for less than a memorable stay. We will indeed be going through renovation in the near future and we are excited to share our new look with our valued guests.Please know that we are extremely disappointed on not delivering on our promise and we hope you choose to stay with us again when your travels bring you back to the area.
perfectly acceptable for the purpose of our visit. we needed a comfortable place to stay while celebrating the holidays with our family. We were not around much during the day and did not require much in the way of amenities.
Christine
Stayed 5 nights in Dec 2022
Response from Moustafa Blaih on 2022/12/28
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!It is guests like you that makes the job enjoyable and fun. Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.We hope to welcome you again soon and thank you for making us your home while away from home.
Wonderful and friendly staff, management. We love to stay at this hotel because everyone here so accommodating and welcoming. Very helpful.
Marjan
Stayed 4 nights in Dec 2022
Response from Moustafa Blaih on 2022/12/22
Dear Marjan,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!It is guests like you that makes the job enjoyable and fun. Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.Every visit is like a treat for the entire team.We hope to welcome you again soon and thank you for making us your home while away from home.
Everything from checking in and out, room cleanliness was good, quiet.
The breakfast in the morning was mediocre. The waffles were not heated through (the make your own are much better) and the oatmeal was tasteless. Dissappointed in the breakfast
Janice
Stayed 1 night in Dec 2022
Response from Moustafa Blaih on 2022/12/22
Dear Janice,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!It is guests like you that makes the job enjoyable and fun. Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.Please accept my sincere apology for your experience with our breakfast. Your feedback will definitely assist us in improving our offerings and provide our guests with the experience they are expecting.We hope to welcome you again soon and thank you for making us your home while away from home.
Very friendly staff. The bathroom was a bit tired, and the toilet is very low - I almost had to call my friend to get me up. I will have to remember to ask for an ADA room to hopefully get a taller toilet.
Barbara
Response from Moustafa Blaih on 2022/12/3
Dear Barbara,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos. It is definitely humbling to hear such an awesome and warm feedback. It is guests like you that makes the job worthwhile.Thank you for making us a part of your experience. My sincere apologies that the toilet in your room did not meet with your expectations. ADA rooms indeed have higher toilets.We hope to welcome you again soon and thank you for making us your home while away from home.
6/10 Okay
Polin
2022/11/28
Polin
Stayed 1 night in Nov 2022
Response from Moustafa Blaih on 2022/11/30
Dear Polin,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our service experiences provided to our guests. Providing the highest level of hospitality and exceeding our guests expectations is our number one priority. Would you kindly provide us with some comments regarding the reasoning behind your scoring to assist us in improving our guests offerings.Please know that we are scheduled for a renovation in the very near future that was unfortunately halted by the pandemic. We are extremely excited to share the new look with our guests as soon it becomes available. I hope you choose to stay with us again when your travels bring you back to the area.
I would definitely stay again. Everything was clean and the staff friendly. They did charge for parking which I wasn’t aware of until check in but other than that our stay was great.
Mariana
Stayed 1 night in Oct 2022
Response from Moustafa Blaih on 2022/10/25
Dear Mariana,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos. It is definitely humbling to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you! It is guests like you that makes the job worthwhile.Thank you for making us a part of your experience. We remain humbled and mostly excited that we delivered on our promise of a memorable experience and exceeding our guests expectations. We hope to welcome you again soon and thank you for making us your home while away from home.