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"The ship is very nice, and some of the staff are wonderful and really go above and beyond (particularly the reception staff), but unfortunately what happened at the end of my trip rather overshadowed all the positives. I had paid around £85 to spend the night, and on top of that I had paid 14 euro to tour the ship when I arrived. To be honest it feels a bit like a tour should be included if you're a guest (especially as it is a self guided audio tour), but that's OK. However, what I didn't realise is that unless you are on the tour right this minute, you're basically not allowed to enjoy any of the ship for the rest of your trip, which kind of defeats the purpose of staying (to enjoy the trip). On my second day I was enjoying the ship as it is really beautiful. A few tour staff challenged me as I didn't have an audio guide but after I showed them that I did indeed have a ticket and a reservation they were OK. I actually hadn't seen everything on the tour as the ship is huge and it's easy to get lost on a self guided tour, plus there was a wedding that day so parts of the ship were closed. I completely get that they don't want people walking in off the street and just seeing the whole ship for free, but it seems like if you are a hotel guest AND you paid for the tour you should be free to wander and enjoy the views. After a while a tour guide very aggressively accosted me and demanded to know what I was doing. I showed him my tour ticket and explained I was a hotel gue"

"This hotel needs a good cleaning "

"Bright and cheerful, both the hotel and the staff. Good food selection for breakfast."

"There was almost everything I could need except body lotion and no extra bits in the bathroom such as a shower cap or makeup remover pads Also quite noisy through large glass windows Great location and staff were mostly friendly and helpful We didn’t eat here but did have a drink in the bar "

"Though built and opened in 2018 the facility feels and looks brand new. Staff are very friendly and helpful. Breakfast is awesome and served as a buffet style. Location is three stops from Amsterdam Central so very convenient. We would stay here again. "

"Good hotel, but it always strikes me as odd that there is no desk in the room in a more business oriented hotel."

"The room was good, clean, excellent shower, bed and a desk. Did not try the breakfast. Although the room was great and I will certainly return, some of the other areas of the hotel were a little tired and outdated. No bar on-site is a limitation too because sometimes you don’t want to leave the hotel but want to get out of the room. Location was excellent. Staff was friendly."

"Staff were all so friendly and helpful. The room was spacious and had great views. We made use of the gym and the sauna which were both well-equipped and very clean. The only downsides were that the road-facing room we had was a little noisier than we were expecting and the swimming pool wasn’t open as expected. "

"It’s always a pleasure to stay here. The staff a Is always friendly and helpful. The rooms sre always clean and comfortable."