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Reviews of Eitch Borromini Palazzo Pamphilj

4 out of 5
Eitch Borromini Palazzo Pamphilj
Via di Santa Maria dell Anima, 30, Rome

Reviews

9.2

Wonderful

Rating 10 - Excellent. 250 out of 339 reviews" "
Rating 8 - Good. 52 out of 339 reviews" "
Rating 6 - Okay. 19 out of 339 reviews" "
Rating 4 - Poor. 12 out of 339 reviews" "
Rating 2 - Terrible. 6 out of 339 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susmitha

Stayed 4 nights in Mar 2024
Response from Jean felix from front desk on 2024/4/23
Dear Susmitha, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Dong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good
Stayed 3 nights in Mar 2024
Response from jean Felix from front desk. on 2024/3/27
Dear Dong First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk.

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jean Felix from the Front Desk on 2024/3/16
Dear Mrs. Angela, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Michael James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! We stay here each visit to Rome.
Stayed 4 nights in Nov 2023
Response from Jean Felix from front desk. on 2024/2/25
Dear Mr Micheal James, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk.

10/10 Excellent

Alocque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff who always greeted you, whatever their role in this amazing hotel
Stayed 4 nights in Feb 2024
Response from Jean Felix from front desk. on 2024/2/25
Dear Aloque,First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jean Felix from front desk. on 2024/2/25
Dear guest, We would like to thank you for choosing our Eitch Borromini and for taking the time to write to us about your recent pleasant stay. We are very pleased to read that you were very satisfied with our services in general and with the suite we offered you. Indeed, one of our main features is that we are a modern hotel in a historic building, so you can benefit from all the comforts of a classic hotel, but with a unique and extraordinary atmosphere. We really take care of our guests: their happiness is our first mission.We really look forward to meet you again!Jean Felix. From front Desk.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jean Felix from the Front Desk. on 2024/1/25
Dear Mr Joseph, First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Rome
The hotel is or was part of a church. It is in an excellent location near Piazza Navona. The staff was very friendly, knowledgeable and helpful. There is a nice courtyard, but the terrace is wonderful. Make reservations though. Well worth the view over Rome. Breakfast on the breakfast terrace was wonderful as well. The staff was very attentive, and the selection good. The rooms were very comfortable.
Stayed 3 nights in Aug 2023
Response from Jean Felix from the Front Desk. on 2024/1/25
Dear Mrs Mary, First of all, we would like to wish you a Happy New Year 2024! Thank you for choosing our Eitch Borromini and taking the time to give feedback on your recent stay with us. We are very happy to read that you thoroughly enjoyed our Period Residence, located in the heart of the Eternal City. We all work for the happiness and satisfaction of our guests and we are happy that you appreciated the effort we put into doing our work. We look forward to welcoming you back! Best regards, Jean Felix from the Front Desk.

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Fantastic restaurants nearby, large room and beautiful bathroom. Generous breakfast included
Stayed 3 nights in Jan 2024
Response from Jean Felix from front desk on 2024/1/15
Dear Mrs.Janine, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

walter

Stayed 3 nights in Jan 2024
Response from Jean Felix from front desk on 2024/1/15
Dear Mr Walter First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Best regards, Jean Felix from the Front Desk.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and accommodating. The location was perfection. Easy to walk (Trevi Fountain and the Pantheon within a 10-15 min walk). A lot of dining options surrounding the hotel. We went during December, there was a beautiful Christmas market right outside. To be completely transparent it did get a little loud because our room was right under the restaurant. If noise bothers you bring some ear plugs. Overall, it didn’t bother us, but just wanted to be honest. 10/10 would stay again!
Response from Jean Felix from front desk on 2024/1/15
Dear Mrs. Anna, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Lanhsin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing; the front desk was incredibly helpful and always willing to assist and/or answer questions. The response time over email was also really fast. Our room had a heated towel rack which was really nice. The location of the hotel was also quite convenient. It’s right next to the Piazza Navona, which is within walking distance of pretty much all of central Rome. Every landmark or tourist spot can be accessed in under 30 minutes. Overall, it was a great experience.
Stayed 4 nights in Dec 2023
Response from Jean Felix from front desk on 2024/1/15
Dear Mr/Mrs. Lanhsin, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay - nice room and the breakfast was fantastic everyday. Everything was a 5-15 minute walk away. Staff was excellent
Stayed 6 nights in Dec 2023
Response from Jean Felix from the Front Desk. on 2023/12/13
Dear Mrs Patricia First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk.

10/10 Excellent

John, Red House

Traveled with family
Liked: Amenities
True 5 star experience. Suite was beautiful and spacious. Staff was very friendly and helpful. Highly recommend this place and would definitely return.
Stayed 4 nights in Nov 2023
Response from Jean Felix from the Front Desk. on 2023/11/17
Dear Mr John First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards,Jean Felix from the Front Desk.

10/10 Excellent

Jayne

Traveled with group
Excellent
Stayed 1 night in Oct 2023
Response from Jean Felix from the Front Desk. on 2023/11/5
Dear Mrs Jayne Bunting First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk.

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIstoric hotel right next to the Plaza..very convenient to sites and restaurants
Stayed 3 nights in Oct 2023
Response from Jean Felix from front desk on 2023/10/29
Dear Bruce, We would like to thank you for choosing our Eitch Borromini Hotel and for taking the time to write to us about your recent stay. We are glad that you liked our location: we are located in the heart of the city, very close to all the most important attractions such as the Pantheon, the Trevi Fountain, the Vatican, etc. We look forward to meeting you again! Sincerely, Jean Felix from the Front Desk

10/10 Excellent

anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location by the Piazza Navona. Terrific staff- very friendly and super helpful. Highly recommend!
Stayed 3 nights in Oct 2023
Response from Jean Felix from front desk on 2023/10/29
Dear Mrs Anna, We would like to thank you for choosing our Eitch Borromini Hotel and taking the time to write to us about your recent stay. We are glad that you liked our location: we are located in the heart of the city, very close to all major attractions such as the Pantheon, Trevi Fountain, Vatican, etc. We all work for the happiness and satisfaction of our guests, we are glad that you appreciated all the effort we put into doing our work. King regards, Jean Felix from the front desk

8/10 Good

Lars

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, but the area around it was much busier than expected.
Stayed 1 night in Oct 2023
Response from Jean Felix From the Front Desk on 2023/10/19
Dear Mr. Lars Schonander, We would like to thank you for choosing our Eitch Borromini and taking the time to provide excellent feedback on your recent stay with us. We are very happy to read that you really enjoyed our Period Residence, located in the heart of the Eternal City. so it is a very visited area of tourists . We all work for the happiness and satisfaction of our guests and we are happy that you appreciated the effort we put into doing our work. We look forward to welcoming you back! Sincerely, Jean Felix From the Front Desk

10/10 Excellent

William, North Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a convenient neighborhood.
Stayed 2 nights in Oct 2023
Response from Jean Felix from front desk on 2023/10/19
Dear Mr William, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Claudina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location
Stayed 3 nights in Aug 2023
Response from Jean Felix from front desk on 2023/10/16
Dear Claudina First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards, Jewan Felix from the Front Desk.

10/10 Excellent

Cathey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really cute. The location was perfect to walking distance to shops, tons of restaurants, Trevi Fountain and The Spanish Steps. Even had breakfast included. Would totally recommend this hotel to everyone.
Stayed 3 nights in Oct 2023
Response from Jean Felix from front desk. on 2023/10/11
Dear Mrs. Cathey, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Steve, Saint Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Old Historic property with great breakfasts and wonderful staff. Centrally located walking distance to so many restaurants, Trevi fountain, spanish steps and other historic sites.
Stayed 1 night in Sep 2023
Response from Jean Felix from front desk. on 2023/9/26
Dear Mr Steve Wexler, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the history of the property and its proximity to the Piazza Navonne.
Stayed 3 nights in Sep 2023
Response from Jean Felix from front desk on 2023/10/29
Dear Mr Paul, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Warm regards, Jean Felix from the Front Desk

10/10 Excellent

Zarife

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th staff is very friendly, the restaurant and roofTop are unique and the most important is the location which is very convenient.
Stayed 2 nights in Aug 2023
Response from Jean Felix from front desk on 2023/9/5
Dear Mr/Mrs Zarife, We would like to thank you for choosing our Eitch Borromini Hotel and for spending your time providing great feedback on your recent stay with us. We are very happy to read that we have managed to make your stay pleasant and enjoyable, this is one of our main objectives. We are really looking forward to meeting you again! Kind regards, Jean Felix from Reception

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Jean Felix from the Front Desk. on 2023/8/24
Dear Mr Jonathan,First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests' needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Warm regards,Jean Felix from the Front Desk.

10/10 Excellent

laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and his family stayed at this hotel and recommended it to us. The staff were incredibly professional and friendly, the room was so comfortable and clean and the location is ideal! This will be my go-to hot when staying in the room. I have already recommended it to several friends!
Stayed 2 nights in Jul 2023
Response from Jean Felix from the Front Desk on 2023/8/16
Dear Mrs.Laura Scalfano, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards, Jean Felix from the Front Desk.

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jean Felix from front desk. on 2023/8/11
Dear Mr Alvaro Prada, first of all we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your recent stay with us. Guests happiness is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence, to spend again a great time together! Warm regards, Jean Felix from Front Desk.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience at Hotel Eitch Borromini. Staff was super nice and very helpful in making recommendations. We really enjoyed the location of this hotel. We were able to walk to Pantheon and Trevi fountain area of Rome. Perfect place to stay while in Rome.
Stayed 2 nights in Aug 2023
Response from Jean Felix from front desk. on 2023/8/11
Dear Mr Antonio we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards, Jean Felix from the Front Desk

10/10 Excellent

Valerio

Stayed 2 nights in Jul 2023
Response from Jean Felix from the Front Desk on 2023/8/7
Dear Mr Valerio, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards, Jean Felix from the Front Desk

6/10 Okay

raffaela

Disappointed with the stay. Nobody came to clean our room. After multiple requests for towels to be changed we finally got them 1.5 hrs later. My card was charged twice. They said I will receive a credit and I’m still waiting several days later. I most likely wouldn’t stay again. Overall disappointed as I was expecting better
Stayed 1 night in Jul 2023
Response from Jean Felix from front desk on 2023/8/6
Dear Mrs Raffaela ,We would like to thank you for choosing our Eitch Borromini for your recent stay and for sharing your opinion: your feedback is very important to improve our service.As far as the bank transfer is concerned, it will surely arrive shortly, given that you checked out on 1/08 and since it is the weekend today, it will probably arrive at the beginning of next week.We really look forward to having you as our guest soon in the future, so that we can make your stay as pleasant as possible. Best regards.Jean Felix from reception.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Jean Felix from front desk on 2023/8/5
Dear Mr. Anthony Sachlas, First of all we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your recent stay with us. Guests happiness is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence, to spend again a great time together! Best regards, Jean Felix from Front Desk.

10/10 Excellent

ALLA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This gorgeous hotel was once a church. It’s so beautiful. Rooms are very European. Extremely high ceilings. , clean, spacious, stefano at reception is a gem.
Stayed 2 nights in Jul 2023
Response from Jean Felix from the Front Desk on 2023/8/3
Dear Mr ALLA We would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards, Jean Felix from the Front Desk

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to everything in Rome. The customer service was excellent at the hotel. The big plus for us was the room was well airconditioned and cold during the hot summer days.
Stayed 3 nights in Jul 2023
Response from Jean Felix from front desk. on 2023/7/23
Dear Mr James, First of all we would like to thank you for choosing our Eitch Borromini and for taking the time to give great feedback on your recent stay with us.We always do our best to meet all the needs and expectations of our guests, so we really appreciate it when guests notice all the efforts we put into doing our job. We really can't wait to welcome you back! Best regards, Jean Felix from Reception.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jean Felix from front desk on 2023/7/23
Dear Mr/Mrs. Riley, We would like to thank you for choosing our Eitch Borromini and for taking the time to provide great feedback on your recent stay with us. We are very happy to read that you enjoyed our Historic House, located in the heart of the Eternal City. We all work for the happiness and satisfaction of our guests, we are delighted that you appreciated all the effort we put into doing our job. We really can't wait to welcome you back! Kind regards.Jean Felix from Reception

10/10 Excellent

William Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic building and location where a plus. Close to restaurant, shopping and attraction were a big plus however because of this evening’s could become extremely noisy making it difficult to sleep
Stayed 8 nights in Jun 2023
Response from Jean Felix front desk on 2023/7/14
Dear Mr William Anthony,We would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards.Jean Felix front desk

8/10 Good

Samantha

Traveled with partner
Liked: Staff & service
We stayed at the Eitch Borromini last year and had an exceptional experience, but this time while the staff were as polite and accommodating as ever, we were in a deluxe suite that didn’t really meet our expectations. The suite was in a private entrance that didn’t feel very safe as it was in an unguarded busy thru way, the shower only held about 10 mins of hot water, and then you’d have to wait 20-30 mins for it to refill, there was no view, except into other windows in the thru way/alley way and the room itself was not as nicely furnished as the other spaces we stayed in and observed last year. Lastly, the steps to bring baggage up were very steep. The property has a deep and rich history so it may be wasn’t the right room for us given we were looking for more luxury. Overall, the area is top notch and perfect for getting to historical landmarks, great restaurants and even a pharmacy and local store for all your needs.
Stayed 3 nights in Jun 2023
Response from Jean Felix ,from front desk on 2023/7/8
• Dear Mrs Samantha,First of all we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your stay with us. We note that the year has been good and you did not like the suite this time, I can assure you that the hotel is guarded 24/7, your safety is our priority. In reality, the suite is part of the rooms in which Borromini loved to shut himself up to think and create! Our Hotel is located in a historic building full of secrets and memories: in fact, we give our guests the opportunity to discover them all to fully understand the value and prestige of the property. We really can't wait to meet you again for your next stay in Rome! Kind regards. Jean Felix from Reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Jean Felix from reception. on 2023/7/8
• Dear Mr / Mrs, We would like to thank you for choosing our Eitch Borromini Hotel and for taking the time to provide great feedback on your recent stay with us. We are really looking forward to meeting you again! Best regards. Jean Felix from reception.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property which has been very tastefully developed into a luxury hotel. Excellent location for the sights of central Rome.
Stayed 2 nights in Jul 2023
Response from Jean Felix front desk on 2023/7/8
• Dear Mr. Robert, First of all we would like to thank you for choosing our Eitch Borromini and for taking the time to write about your recent stay with us. The happiness of our guests is our first goal: we are very happy to read that you had a pleasant stay and that everything was as you expected. We can't wait to welcome you to our Historic Home, to spend some more beautiful moments together!Best regards. Jean Felix from reception

6/10 Okay

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2023
Response from Jean Felix front desk. on 2023/6/29
Dear Pranav, First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We always try to do our best in order to satisfy all our guests needs and expectations, so we really appreciate when guests notice all the efforts we make on doing our job. We really look forward to welcome you back! Best regards. Jean Felix from the Front Desk

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love our stay there except the towels not providing enough. Also not cleaning after left over coffee cups after rooms were made. WiFi was not stable where you have to call the front desk quite often. Other then those, front desk and bell boy were excellent to accommodate you; location was perfect and room was magnificent. I would definitely return to this hotel.
Stayed 6 nights in May 2023
Response from Jean Felix from front desk. on 2023/6/4
• Dear Mr Steve, First of all we would like to thank you for choosing our Eitch Borromini and for taking the time to write about your recent stay with us. The happiness of the guests is our first goal: we are very happy to read that you had a pleasant stay despite the WIFI and the towels. We can't wait to welcome you to our Historic Home, to spend some more beautiful moments together! Kind regards. Jean Felix from Reception.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option for families! Beautiful property including roof top terrace and fabulous views for breakfast.
Stayed 3 nights in May 2023
Response from Jean Felix from desk on 2023/6/4
Dear Mr. Simon, First of all we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your recent stay with us. Guests happiness is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence, to spend again a great time together! Best regards, Jean Felix from Front Desk

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, a beautiful hotel, clean rooms, very friendly and helpful staff.
Stayed 2 nights in May 2023
Response from Jean Felix front desk. on 2023/6/4
Dear Mrs Patricia, We would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards. Jean Felix from the Front Desk

8/10 Good

Tomi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 1 night in May 2023
Response from Jean Felix front desk. on 2023/6/1
Dear Mr Tomi, Thank you for choosing the Eitch Borromini to spend your stay in Rome. We are happy to Read you that everything went well. Best regards, hoping to see you again as a guest on your next trip to the Eternal City.Jean Felix from Front desk.

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic locatio-beautiful old building
Stayed 2 nights in May 2023
Response from Jean Felix from Front Desk on 2023/5/25
Dear Mr/Mrs.Colm, We would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back.Best regards. Jean Felix from the Front Desk

10/10 Excellent

Julie

Stayed 1 night in May 2023
Response from Jean Felix on 2023/5/11
Dear Mrs Julie, First of all we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your recent stay with us. Guests happiness is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence, to spend again a great time together! Best regards. Jean Felix from Front Desk

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Jean Felix,from front desk. on 2023/5/20
Dear Mr. James, First of all we would like to thank you for choosing our Eitch Borromini and for taking the time to write about your recent stay with us. the opinion of the guests is very important to us.We can't wait to welcome you to our Historic Home, to spend some more beautiful moments together!Best regards. Jean Felix from front desk.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in the most central location
Gorgeous hotel in the most central location in Rome! Rooms were very spacious and luxurious with great bathrooms and showers. The staff was helpful, and the breakfast was amazing with seating areas on the roof.
Stayed 3 nights in Apr 2023
Response from Jean Felix on 2023/5/9
Dear Mrs Christine, We would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards. Jean Felix from the Front Desk.

10/10 Excellent

Fabio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Location!
Stayed 4 nights in Apr 2023
Response from Jean Felix on 2023/4/30
Dear Mr Fabio, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We all work for our guest happiness and satisfaction, we are glad you appreciated all the effort we put on doing our job. We really look forward to welcome you back! Best regards, Jean Felix from the Front Desk

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is situated in an excellent location for walking to many highlights in the city. The staff were extremely helpful and courteous.
Stayed 4 nights in Apr 2023
Response from Jean Felix on 2023/4/19
Dear Mrs Susan we would like to thank you for choosing our Eitch Borromini Hotel and for spending your time giving a great feedback about your recent stay with us. We are very happy to read we succeeded on making your stay a beautiful and unforgettable one, this is one of our main purpose. We really look forward to meet you again! Best Regards, Jean Felix from the Front Desk

4/10 Poor

Maureen

Stayed 6 nights in Mar 2023
Response from Jean Felix on 2023/4/20
• Dear Mr/Mrs Maureen, We would like to thank you for choosing our Eitch Borromini hotel and for taking the time to give feedback on your recent stay with us. We will be glad again that you choose the EITCH BORROMINI for your next stay in Rome. therefore We are really looking forward to meeting you again!Kind regards.Jean Felix from Reception