RIU Hotels Riviera Maya hotels

"On our first day, right after arrival, we went to the beachside restaurant. Unfortunately, the food selection was very limited, and most of the dishes were cold and low quality. When we got to our room to rest, we were very disappointed to find multiple large, clearly visible stains on the bed sheets and pillowcases. This was quite upsetting, especially as a first impression. We contacted Expedia and even requested to change our hotel, but that request was not approved. However, the front desk provided us with another room, which was noticeably better. Overall, the food quality throughout our stay was below average. Most dishes were either cold or overcooked. On a positive note, the majority of the staff were kind and friendly, with only a couple of exceptions, which didn’t significantly affect our experience. The hotel environment and natural surroundings were beautiful and definitely one of the highlights of the stay."

"I recently stayed at Xcaret in Riviera Maya and would rate the experience 3 out of 5 stars. The staff was generally friendly and helpful throughout the stay, with one exception—checkout. Unfortunately, the gentleman assisting us didn’t say a word or ask how our stay was, which felt like a missed opportunity to leave a positive final impression. The rooms were pretty average, but to be fair, we didn’t spend much time in them beyond resting and sleeping. The real highlight of the trip was the activities. There was plenty to do—cenotes, kayaking, snorkeling, and even seeing exotic animals. Those experiences made the trip memorable. Food, however, was a bit disappointing. Most of it was very average, and to make matters worse, several restaurants require reservations that we were told need to be made up to six months in advance. We were able to get into Xin Gao due to a cancellation, but unfortunately, the meal didn’t live up to expectations. My pork filet was tough and dry, and the rest of my family’s meals were just okay. One thing to note—the resort is massive. Bring comfortable walking shoes! That said, I actually enjoyed walking around and exploring the property, so that was a plus. Overall, we did have a good time thanks to the activities and atmosphere, but there are definitely areas—especially food and reservation access—that could be improved. Give all guests at least 1 reservation everyone deserves that at minimum. "

"A very nice resort set in a beautiful location, with friendly and welcoming staff. The only downside for us was how difficult it was to book their top restaurants—even when we tried to reserve them on our first day. The rooms were slightly outdated, but still comfortable, spacious, and well-maintained. Overall, it was a very good experience."

"Great resort"

"We had amazing weather the full time we were there, the amenities kept us cool. The AC in our room wasn’t cold, but there was a fan, so that helped circulate the air. We burned pretty bad so had some uncomfortable nights but was able to purchase additional sunscreen and after sun care at decent price. The buffet was the best — great options and variety, dinner less so, unfortunately. The steakhouse was a complete miss. Other dinner options (Italian, Asian and international) were just okay. We avoided the Mexican restaurant, as we saw reviews that it was very bad. Wish they leaned into authentic Mexican more. Would have preferred the buffet for dinner, but understand food waste/need for more structured service. All of the staff were amazing; welcoming, quick and efficient. Mixed drinks were delicious, although all very high in sugar. Felt very safe on premises. Would return! "

"Kids club was great, activities and entertainment were great. We will go back!"

"Excellent family-friendly vacation in a peaceful tropical setting complete with coatis, flamingos, and monkeys. Large inviting pool (deep so bring a floatie!) + fabulous little kids splash/slides area. Spacious resort - you would never think the hotel is actually sold out as there's always room for all. "

"Great hotel! Food and drinks were excellent. Staff and hotel amenities amazing. Great place to relax and enjoy a nice vacation. "

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "