搜尋瑪雅海濱的飯店式公寓

「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...

「Good service」

「Great accommodations! Very relaxing! 」

「the ocean was visible from our room, however the beach was covered in sea weed wich i understand is normal but nothing was done to clean the beach. we enjoyed our pool very much !! the water in the pool became visible dirty after a few days , the same thing happened to the main pool and nothing was being done about it. i think housekeeping needs to step it up.」

「Would recommend but be aware. Area under construction and can have plumbing problems out of their control, even the ocean view rooms will be over looking an over grown empty lot. That said everything else was great! The area is fun and walkable, room was clean and well kept, and service was excellent and issues were dealt with quickly and easily. 」