"I arrived at 1:15pm but the reception was empty. There was a sign saying "Our team is currently assisting guests throughout the hotel. Please contact us by phone at: +41... We will be with you shortly. When I called the number, the phone behind the empty reception desk started ringing. I then called the main number of the hotel which was also forwarded to the mobile phone laying behind the desk. After more than an hour, a female staff member came back, obviously not from "assisting guests" but rather from a nap asking me what I need. I told her that I would like to check in. Her first answer was: Not possible before 3pm. Because she realized that I must have been waiting for quite some time, she still checked me in. When I told her, that I tried calling the number shown on the reception desk but it only rang just behind it, she only said - "Yes, I know". No "sorry", nothing. I checked all the mails / reservation again and it doesn't say anything about check-in time, in contrary, I received an email the day before arrival for "fast-check-in" which I filled out and even there, it didn't mention 3pm.
The room was tiny. The bed was clearly not for an adult. The breakfast was poor, buffet dirty, the whole building wasn't maintained properly for years and therefore it was absolutely not worth the money. My hypothesis is that they only serve non-local guests and are not dependent on guests coming back. That's why they just optimize their margins but not the guest experience."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
