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Reviews of Carolina Duke Inn

2.5 out of 5
Carolina Duke Inn
2517 Guess Road, Durham, NC

Reviews

4.2
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 4 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

4/10 Poor

MRC, MD.

Disliked: Property conditions & facilities, room comfort
Stayed there only because no other vacancies could be found. Never again!
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Had a lot of trouble booking, ended up overbooked and had to move further away than we wanted.
Stayed 2 nights in Oct 2018

2/10 Terrible

Elizabeth, Phoenix, AZ

Disliked: Cleanliness, staff & service, room comfort
This motel was listed as 2 stars and was close to where we wanted to go. If this is 2 stars I would hate to see 1 star. There were no tissues or cups, and the sheets were actually dirty, they had not been changed and had stains on them. The man at the desk wasn't very nice about it either, he gave my husband the new sheets to change them and told us to stay at a holiday inn if we wanted a nice hotel. I want to stay with local businesses, but not this one!
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
It was a decent stay something last minute
Stayed 1 night in Sep 2018

6/10 Okay

Kathy, NC

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Older motel and it was in the process of updating the rooms. But room floor was nasty dirty. My feet turned black from it. The free WiFi signal was very very poor and constantly dropped out. The sink in the room didn't have cold water. The room lacked a hair dryer or coffee maker. No iron or ironing board. The shower floor was very very slippery. We had to buy a shower mat just to shower there without killing ourselves. I was happy that they had smoking allowed rooms and that they accepted pets. We were forced from our home due to hurricane Florence and had to bring our cat. It was a great comfort to have her with us. All in all the staff were excellent! Very friendly and helpful. When we needed to extend our stay a few days longer they gave us a reduced rate!
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
Dump
Stayed 1 night in May 2018
Response from manager on 2018/6/13
Dear Guest , Thank you for taking the time to share your review. we would like to apologize for the any inconvenience of service issues , once again we are sorry. - Front Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No pool and very basic facilities. Seems to be a place for local workers. Police came in the night to hand cuff someone. Dont know the reason, he was later released. We paid a higher price because of Duke graduation. Twice the price. I think that is a bit much for a poor facility.
Stayed 1 night in May 2018
Response from vick on 2018/5/20
Dear Guest , Thank you for taking the time to share your review. with your experience, we are apologize for the service issues for your experienced. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
weekend in Dutham
We stayed at Carolina Duke Easter weekend while visiting family. It was very conveniently located near the house where most activity occurred
Stayed 3 nights in Mar 2018
Response from vic on 2018/4/11
Dear Guest , Thank you for taking the time to share your review. we would like to apologize for the any inconvenience of service issues ,and apologize for any failure in during your recent stay. once again we are sorry. - Front Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Duke. The place looks spooky and empty. Noticed girls knocking on the door
Response from - front manager on 2018/2/28
Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case.we are apologize. and sorry for any inconvenience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty grounds and outmoded conditions of room ,no breakfast and expensive
Stayed 1 night in Feb 2018
Response from vic on 2018/2/26
Sir, Thank you for taking the time to share your review. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience, we have fallen short and would like to apologize for the service issues you experienced. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. We would like to make sure a record the details of your visit to help us provide a better guest experience in the future.