Find Luxury Hotels in Provence, AZ

"Bathtub water would not completely turn off in our room, reported to the front desk. Lady at the front desk this morning, April 4, wasn't very friendly, had a frown on her face. Both coffee urns in the breakfast area were empty at 8am. I advised the front desk, but they were not replenished. "

"If you are placed in the older building, you will feel like you've been "catfished" (tricked)... The pictures online do not reflect the older accomodations. You'd be staying with stained yellow carpeting (possibly from the 1980s??), broken cabinets, exposed electrical, a bathtub faucet that didn't stop dripping, actual dirt and grime, a couch with old cigarette burns, a broken elevator, etc. When I complained, we were moved into the newer, remodeled building but I would not stay there again. I can provide pictures to support the above info."

"Food was amazing at the restaurants. We had most of our meals there. Fabulous!"

"We stayed here for one night as a quick stop near the airport, and overall it was a mixed experience. Right at check-in, there was a sign stating that guests within a 40-mile radius are not allowed to rent a room. That immediately gave us some concern about the area and the type of activity they may be trying to prevent. We arrived late and didn’t notice the condition of the room until the next morning, but the floors had visible dust and hair throughout, which made it feel like it hadn’t been cleaned thoroughly. The most uncomfortable part of the stay was waking up around midnight to a large unknown bug crawling on my arm. It was big enough that I grabbed it and threw it across the room, but I couldn’t find it afterward, which made it tough to get back to sleep. There was also quite a bit of noise overnight—car locks beeping and people talking loudly outside (especially around 2 AM), which disrupted sleep. That said, the staff was a definite highlight. They were friendly, helpful, and seemed willing to accommodate guests’ needs. The airport shuttle service was also a huge bonus and made getting to the airport easy and convenient. Overall, this place might work if you just need a cheap, quick stay near the airport, but between the cleanliness issues, noise, and overall environment, I’d probably look elsewhere next time."

"The cleanliness was the biggest issue. Travis (the evening shift manager) was the second. Terrible customer service, bad for the company’s reputation. Every other person was very nice and very helpful regarding my huge concern about our room being unsanitary. "

"The bathroom doors are a bit annoying, but, overall - the property & pools are amazing. Staff incredible, and food was fabulous. "

"Clean rooms, staff were helpful, pool was nice, restaurant was amazing, shuttle service was great! Thank you. "

"A/C could not be controlled in the room. The bed was the lumpiest I have ever slept on and the pillows were unbearable. The shower was tiny and the water drained so slowly that it would overflow within a few minutes, even though the water pressure was extremely low. The temperature of the water suddenly and repeatedly would become scalding. "

"Yes"