"Thank you, Alison, for recommending the parking lot across from the hotel. Thank you, Carmen (the spelling might be off, but the pronunciation should be close), the hotel's location offers easy access to all attractions in Heidelberg. The staff is incredibly warm and welcoming, making the stay feel like being with family."
"The first room assigned did not have a lift to access. I had to pay extra 25 euros to get an upgrade for a nice family room.
25 extra is ok for a nice room. But who will book a room in a modern hotel of this class without a lift access in the first place?"