The hotel is located in a very convenient and quiet place, very close to Bismarckplatz. The front desk is very helpful, but a bit cold. The room is comfortable and clean, but with air-conditioning is unbelievable while it was 30 degree during our stay in Heidelberg.
This hotel is easily walkable to tourist district 10-15 min max. Which has loads of restaurants and shops. The room was very clean and staff nice. They do leave at 7 pm and you’re basically on your own til the next am. We had a car and you have parking on city streets at 5 euros a day (need to get a slip at front desk) but you have to find street parking which can be a challenge. They do have a few spots you can book in advance but we didn’t know that and they were gone upon arrival. They have an air condenser but no ac and as hear wave, it was hot. Otherwise the property is In a great spot at least for walking. 20 min or so to River. And close to several things if walking
Valerie
於 2025 年 6 月住了 1 晚
10/10
I really enjoyed staying at this hotel! It was nice, clean, conveniently located, quiet, and had a/c which was great during the hot summer weather. Staff were pleasant and helpful too.
Steph
於 2025 年 6 月住了 3 晚
6/10
The reception staff were very nice. The room was large and felt reasonably clean. However, the mattress cover was grubby and my sheet had small holes in it. We asked for water at reception and were given bottles but not told we would be charged for them, and although I dont mind paying for a bottle of water, it would have been good to be advised at the time rather than be presented with a bill for water at the end. It was very hot when we visited and there was no aircon, so we had to have the windows open. The steet noise was very loud until about 3am and started again at 5am. Other than that the room had everything we needed.
Stephanie
於 2025 年 6 月住了 3 晚
10/10
Great place they say 3 stars but I think 5!! Staff very friendly and welcoming.
Rogerio
於 2025 年 6 月住了 1 晚
10/10
Walkable to shopping and old town. The room was great (included kitchenette!)
Conrad
於 2025 年 4 月住了 2 晚
10/10
It was the most perfect place to stay. Large, modern rooms all located in a great location.
Jodie
於 2025 年 5 月住了 3 晚
8/10
Becky
於 2025 年 5 月住了 1 晚
8/10
Nice large room with everything we need. Close to the old centre (15 min walk). Clean and friendly personel.
Ben
於 2025 年 4 月住了 1 晚
8/10
Patrick
於 2025 年 4 月住了 2 晚
10/10
Very friendly and helpful staff, nice and clean rooms. Lovely hotel.
shirin
於 2025 年 4 月住了 2 晚
10/10
Ms. Jessica in the front office is the best staff and star of the hotel. She is so nice and helpful and she makes you feel welcomed.
kamran
於 2025 年 4 月住了 2 晚
10/10
Excellent stay at the Heidelberg Exzellence Hotel. Hotel was nicely located to all amenities and attractions. The hotel was clean, and the staff was great.
Darrell
於 2025 年 3 月住了 3 晚
8/10
A 2 night stay in Heidelberg for the Hoffenheim match. A large room, comfy bed. Hotel met my needs for the duration of the trip.
真實旅客
於 2025 年 1 月住了 2 晚
6/10
Jason
於 2025 年 1 月住了 2 晚
10/10
The people are friendly and attentive. The property is well maintained. It is close enough to the altstadt that walking everywhere was no problem. The food recommendation from the receptionist “krokodil” was not very good and overpriced. Plenty of better places a short distance away. Otherwise all was great!